HT204053 I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have a Phone support for this area)
I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)
Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account.
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I'm traveling to Europe (France and Lithuania) with my iPhone 5s. I would like to buy a local SIM card for use while in each country. Some sources (Verizon phone support) say this is as easy as buying the card and inserting in place in the slot. Others (Apple Genius) say I must completely restore the iPhone if I replace the sim card. Still others say I cannot use a local sim card. Can you help me find the correct information? Thanks for your help.
That's a wonderful question, ssmiley67. The iPhone 5s comes unlock for international use. Many of our LTE devices are unlocked for international purposes and work upon inserting the international SIM in the device.
YosefT_VZW
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I have purchased a book and it went (accidently) to my PC. How do I get it from PC to iphone 5? the book now has an "epub" extension. Thanks for anyone who can answer! Frustrated !!!
I'll assume that you are referring to purchasing a book in iTunes. If that is the case, you can transfer the purchase with the phone, or you can sync the phone and iTunes.
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I recently had to get a new hardrive for my computer and my husband and I lost all of ours downloads. How do I get them back ?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519 -
HT4993 How do I get deleted apps back? Can I get them back from icloud?
How do I get deleted apps back Can I get them from icloud. If so, how?
Download past purchases - Support - Apple
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I bought a 27 inch iMac that I must constantly send to repairs. How do I get my money back?
I bought this imac at the end of last year.
After 3 months the screen started to get smudges all over the place, and since I work in video production, thats just something I cannot have.
I sent my computer to get repaired, and they replaced the screen. It's been 2 months, the screen is getting burned again, and now it crashes constantly, I get the "white screen of death", it doesnt boot up, then the screen starts to flickr like a strobe light. I try again, and then the screen turns all blue, like a blue screen you get using a windows based PC. Now I luckly managed to boot it up, and came straight here, and if I manage to finish this post without it crashing again its a great deal of luck.
I called the apple call centre, and they said that apple somehow managed to replace my screen with another defected one (yes, they actually told me that) AND that I probably also have a defected seagate hard drive that they are replacing in all the imacs bought from 2009 to 2012. They also said that its "weird" that they didnt replace it the first time it went to repairs.
I do all my work on this computer, and I can't manage to constantly be without it to send it to repairs, and that is probably whats going to happen, till my warranty voids, then I will be the proud new owner of a 27 inch brick.
Im extremely dissapointed at apple. I was willing to pay 2000 euros for a computer, because then I would "pay for quality" of the product, and get good service. Well the product obviously has severe problems, and the customer service is even worst. They told me all that ridiculous stuff that puts apple in a shameful position, and also shoved me aside to deal with my problem with someone else. They said the only way I could "try" and get my problem fixed, Is if I send an actual letter (because apparently people still do that) to the Apple Europe Headquarters in Ireland. I live in Portugal.
Before the apple europe headquartes in Ireland ask me to send a pigeon to the United States, I would like to say that i'm probably never going to buy products from Apple ever again. I'm not the only person with this problem, and people close to me are having exactly the same problems and feelings twords apple. If I get my money back, maybe I will still buy my music from iTunes, that at least hasn't given me any problems...yet..I have some news on my situation, and some news on the problem of the screen itself.
First, this still could be wrong, but here is a possible explanation for the screen problem:
http://www.hardmac.com/news/2011/04/05/investigation-of-the-marks-on-the-imac-sc reen
It seems that the mac is overly sensitive to dust, but the only dust that actually goes in, is a very thin kind that you have pretty much everywhere. Maybe the heat from the computer makes the dust stick or something, I don't know.
Anyway, I wen't to the store where I purchased my 27'' imac, and asked to talk to the manager (it's one of those big chain stores, like best buy, but in this case its called "Fnac"). Apparently I was terrebly missinformed by pretty much everyone, including "Fnac" employees. It appears that I am in fact protected by portuguese law, and everytime I get a new component replaced, I get a new 2 year warranty for it (in Europe you always get 2 year warranty for everything, instead of 1). And, after the 3rd attempt to fix a recurring problem, I can in fact demand the money back, or a replacemement new product. There is still some glitchy stuff on that matter though. The manager said there is this problem in pretty much in every retailer everywhere - there are 2 kinds of stores that sell apple products: there are those stores that are just intermidiates between apple itself and the customer, witch means that for every product they sell, they only own a small percentage of it; and there are those who buy apple products, to resell them to their costumers. On this second kind of stores (like Fnac, and probably BestBuy and such), where they resell, they have to give you the money back because the law says so (since they own the products they sell). But Apple on the other hand doesn't allow it. So basicly, they have to give me the money back or a new product first, and then ask apple for permission and hope for the best, because if they dont give permission, the store will loose the money the product is worth.
My problem is "kind of" solved though. Now I know that even in the worst case scenario, I can keep replacing the screens once or twice a year, witch is not really great because I'll not be able to work on it for around 2 months in every year. It's still bad for apple, and its sad that the ones who actually solved my problem was the europe consumer laws, the portuguese government, and the store. Apple, a company that at this moment makes more money then the united states, doesn't have a solution for me, and doesn't agree with the solutions the other ones gave me.
Thanks for all your help and opinions. They gave me some perspective.
I will still be on the lookout for more answers, and if anyone has the same problem I can use my experience to help them. -
I bought some add on on madden nfl 25. And I got billed over 40 bucks. And never revived my add on. I'm furious. How do I fix this?
Does the app have an IAP download option in it and/or does the developer's site have a FAQ/help section for when IAPs don't download ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I'm running 10.4.11 and am unable to find the plugin updates that Firefox keeps telling me I need on an annoying little popup window that keeps coming up whenever I download a page using Firefox. The pluin updates I need are for Quicktime, Java to name a few. Is Apple not supplying any more plugin update because I'm using an old version of Mac OSX? The firefox plugin page tells me that Apple supppies their own plugins but I don't see any when I use Apple Software Update. Any suggestions?
Do what others do and get TenFourFox - the equivalent of the latest Firefox but built especially for PPC: http://www.floodgap.com/software/tenfourfox/
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Put about:config in TenFourFox's address bar and hit return
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I've recently upgraded to an iPhone 5, I had just restored my old iPhone 4 to its original settings while listening to my music. When that was finished I plugged my new phone in and I had an error message pop up saying "iTunes has stopped working" and had to close it. When I reopened iTunes all of my apps for my phone were gone along with half of my music library. The only music I have left are the albums I have downloaded the rest is gone. I closed and reopened iTunes several times and got the same message each time.
I have music and apps on the phone which will not transfer back to iTunes. All iTunes does is ask if I wan't to delete the music on my phone and sync with the library........ silly question really as half of the music in the library is gone!
I have been using iTunes for many years now and this is the first time I have seen an error such as this. Can anyone tell me how to restore my library to the same as it was? I have fixed the "iTunes has stopped working" issue and would like my music and apps back.See this post.
tt2 -
how do i get music back that i bought in itunes store?
Woah there fella, if your files have been deleted and you still keep the same hard-drive you might want to use some undelete software first, such as http://www.officerecovery.com/freeundelete/ which I am not familiar with. Just make sure you recover the files into an external or different drive than the one you are recovering first... Otherwise it won't work. You could porbably restore most of your data this way, music and everything else.
Otherwise:
1. Open iTunes (latest version).
2. On the left ruler, under "Store", click on "Purchased".
3. On the bottom right of the screen click on "Download Previous Purchases".
4. Download whatever you like. -
Account got hacked, and money was stolen.
Change your password first.
You can try contacting itunes support.
Click "Support" at the top of this page, then click the link under "Contact Us" -
How could i get Mountain lion back if it came with the macbook i bought?
Hey everyone!
i bought a Macbook pro 15 mid 2012, it came with Mountain lion, could i get it back having OS X Yosemite now?
Also, and more important, how?
i heard that it's possible from Internet recovery (Restating pulsing Cmd+Option+r, i guess??), but then it would download the OS from apple (Which probably is Yosemite, i don't think their servers still have mountain lion, do they?)
it's not on the Appstore anymore (Not even Mavericks), and i really don't want to get it from a Torrent.
Thanks!Tayel wrote:
Are you sure i will get Mountain lion after recovering from the internet?
because that sounds amazing! but i am afraid i erase the whole HD and then i get Yosemite again haha
After you restart in Internet Recovery and you get to the OS X Utilities Menu, BEFORE you erase your drive look at the OS X icon to the left of the option to Reinstall OS X. THAT will tell you what your machine came preinstalled with and if it's a Mountain Lion, you're good to go. -
I have just bought a new iphone4s in England I want to use it in Nigeria how do I get it unlock
bought new iPhone in England I want to unlock it to use in Nigeria
Get the UK carrier who holds the lock to unlock it
All UK carriers offer unlocking but generally you need to be a current customer and the iPhone in use in the UK on the carrier's network
There is no other way -
I recently got a new iphone 4. Before plugging it into my Mac, I had taken a ton of pictures with it. I finally plugged it in to update my phone and get my music from my Mac. In the process, I selected "restore from backup". After losing all of my new pictures on my phone, and not syncing my music, it seemed like the worst thing I could have done. Is there any way to retrieve these pictures? Any help will be appreciated.
The pics are gone. This is what a restore is. You erased your iphone, reinstalled your software, then added back your settings from the date of the last backup.
You should have imported your photos to your computer as you would with any digital pictures, before any restore or update.
Sorry -
I was given three options, delete, delete and save, or delete and save somewhere else. I saved it, so I should be able to get it back, right? I have all my stuff on there, how do I get it back?
Read here > Downloading past purchases from the App Store, iBookstore, and iTunes Store
Note: Previously purchased music is only available through iTunes in the Cloud in Australia, Canada, Cypress, France, Ireland, Luxembourg, Malta, Mexico, New Zealand, Spain, the United Kingdom, and the United States. Previously purchased TV shows are only available through iTunes in the Cloud in the United States.
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