HT204053 I recently changed my password for my apple I'd and when I try to download a free app from the App Store, it keeps displaying the email and password don't match your records.
I Recently changed my appleID but when downloading an app, it displays an error.
You need to add a valid payment method such as redeeming an iTunes gift card even for free apps unless you initially set up the account without a credit card.
Similar Messages
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How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.
Sorry- edited:
How do I remove my credit card from my account? Right now I have no* debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase. So take it back and unlock my ability to DL free apps. -
I have a I tune account but every time I try to download a free app it's keeps asking me for credit card details but when I put card details in it declines card and I can't turn payment apps off
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
When I try to download a "FREE" app is ask for my billing details, I put in the "CORRTECTLY" and it declines it, why ?????
You normally need to provide some sort of payment method (in part as proof of residence in the country) before you can get even the free apps. It is possible to set up a new iTunes Store account just for free apps, but you have to create a new Apple ID; you cannot use an existing one. If you want to do that, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note again that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards. -
when i try to download a "free" app for my ipod touch, it wants credit card billing info? a "free"" app is just that isn't it? How do I resolve this guys/gals? any advice? P.S. I don't use credit cards.
You normally need to provide some sort of payment method (in part as proof of residence in the country) before you can get even the free apps. It is possible to set up a new iTunes Store account just for free apps, but you have to create a new Apple ID; you cannot use an existing one. If you want to do that, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note again that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards. -
When I try to download a free app I am asked for credit card info
Everytime I try to download a free app I'm asked for credit card information and receive a charge, why?
It is part of the Verification process.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
When I try to download or update anything onto my two week old ipod2, i recieve an error message that reads "Unavle to process your request. Please try again later". I want my apps back! Help!?!
See http://www.maclife.com/article/news/itunes_store_users_being_kicked_out_accounts _fatal_error. It's a known apple issue regarding the ability to sign into iTunes, apple says they cannot give an estimated time as to when it will be fixed, but it has been ongoing since Wednesday afternoon
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When I try to download a free app, it asks for my credit card info
How can I download a free app without giving my credit card data?
You can also create an iTune and App Store account without credit card details
1. Sign out of current Apple ID if you are sign-in to one (important)
2. Go to App Store and select a free app
3. Tap INSTALL APP
4. Create New Apple ID
5. Confirm Your Country
6. Agree with Terms and Conditions
7. Fill in your Apple ID and Password (you must create a new Apple ID; don't use your old Apple ID)
8. Create and answer your secret question
9. Select NONE for Payment Method
10. Fill in Billing Address
11. Submit application for new Apple ID
12. Wait for verification email
13. When email arrive, verify your account
14. Start downloading your free apps -
Can anyone tell me why app store or itunes require a credit card on file for a free download
This happened to me
I dont know why this is happening, i have had my ipad for a year, then suddenly i was requested to enter my card details for the free apps. No one has access to my ipad, except me.
Go to settings, scroll down to App logo. Tap the logo, to open up the window on righthand side, Tap the App logo under automatic downloads and ghost out (turn off) this worked for me -
Why is my Phone asking for this information? How do I fix it?
Did you try to contact account support to get expert help with regaining and restoring access to your account ?
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HT2534 When I try to download a free app I do not get the option of "none" for credit cards
I am setting a new Iphone 5c (company issued) I am going the setup and trying to download a free company app. All the instructions I have say to select "none" in the credit card section of the billing info. However, "none" is not showing up as an option on the phone.
Follow the instructions in the article exactly as the process is very specific. Also, you can only do this when creating a new Apple ID. You cannot use an existing one. If you need to use an existing Apple ID, you'll need to enter in some sort of payment method at least temporarily.
Regards. -
When I try to activate my prepaid CC card I get: "This card was purchased in a country that does not match your Adobe ID." I bought it in the USA for use here in the UK...how can I activate it? It is a student edition. Thanks
I don't know that you can purchase in one country and use it in another. Try contactoing Adobe support thru chat:
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
when i attempt to download a 'free' app from the app store error message comes up: "Account Not in this store- your account is not valid for use in the US store. You must switch to the Guyanese store before purchasing."
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you will be located.
8. Tap "Done". -
I am at starbucks and when I try to download my free music on itunes, my password is always rejected, even when i am forced to create a new one!!! what am I doing wrong, who do I ask for help?
Due to recent security issues and identify theft (mostly due to phishing scams), the iTunes Store seems to be requiring more frequent verification of credit card information when a card is registered in your account, even if you have a balance from a prepaid card. Either just go through the verification process or, if you have a credit card entered and you don't expect to need the card anytime soon, go into the Payment information in your account and set the payment method to "none" which should then stop the regular requirements for verification (it may still ask - mine does - but you should just be able to click through the buttons without problems).
Hope this helps. -
Whenever i try to download a free app, I click, "free", It then breifly says "installing" before requesting my password. After i put in my password, it does not install, but instead now once again says "free" but sometimes with a small "+" sign. Please help!
There are a variety of acceptable forms of payment. If you don't want to use a credit card purchase and enter an iTunes gift card. You will not be charged for free apps but you do need to have an acceptable form of payment entered at this point.
http://support.apple.com/kb/HT5552
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