HT204053 I tried to gift someone something but the credit card I was on my account wasn't any good and I don't have access to a credit card... Problem is now it won't let me do anything like DL FREE apps n stuff until I enter a valid credit card but I don
Now I'm screwed cuz I don't have a valid CC to use and I can't do a **** thing until iTunes or AppStore gets me to enter a valid CC... Problem is I could just create a new account but I have about $100 loaded onto this account I'm currently using... Is there anything I can do at this point? Besides go spend money on a prepaid credit card which I don't have money for and enter that info in??? Please help!! I can't even download FREE apps right now or ANYTHING basically cuz of this **** gift thing I was trying to send! This is what I get for being nice I guess! I figured since I had close to $100 in my iTunes/AppStore account it would take the money for the gift from that but noooooo it tried to use the credit card I had on file!! Ugh
You can't use your account's balance for gifting, you can only use a credit card - your balance can only be used to buy content for yourself. Until you pay what you owe iTunes then you won't be able to download any items from the store on that account.
If you haven't got a valid credit card then you can try contacting iTunes support and see if they can cancel the gift or take what you owe them from your balance: http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
Similar Messages
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I just added money to my iTunes account but now it won't let me purchase anything, whats the deal?
I just entered a redeem code and got more money, but now iTunes won't let me purchase anything it just keeps taking me to my billing info, is there something I can do so I can begin purchasing again?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
I forgot my security question answers and answered wrong too many times so now it won't let me download anything even though I know my password, what do I do?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95618) -
I recently when to England. When I returned to the US, my iPhone 5 wouldn't find the 4G network. I've tried restoring network settings, I've tried hard resets. I finally wiped the phone, and now, it won't let me restore anything. I'm kind of stuck - this is both my personal and my work phone, so I'm really in a bother here. Help!
I had "do not disturb" on in England. I did take it off airplane mode periodically, but I never actually used the network. I stuck to local wifi to do brousing and a bit of messaging. It periodically told me I was on an English network, but I didn't actually use it. And I had data roaming shut off all together.
when I try to restore, I get this message:
Your iPhone could not be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes. If this problem persists, contact Apple Support at apple.com/support.
When I try it through iTunes, I get a similar message.
and the network just keeps saying, "Searching..." -
I never put security questions on mt apple I'd and now it won't let me buy anything with my Money I need help A.S.A.P
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
My ipod has been accessed from another ipod and now it won't let me download anything what do i do
my ipod account has been accessed from another ipod and now it won't let me download anything...What Do I do?
Not sure what you are talking about.
Your ITUNES account can be accessed from any device or computer that has itunes, as long as you have your username and password. Using your itunes account from another device does not affect your ability to use the account from your device.
What is the issue?
You tried to do what?
And what was the result?
Error message?
What did it say?
What have you tried? -
i tried transferring my iphoto library from my old macbook onto my new macbook pro (via external hard drive), but when i open the new iphoto, it seems to have transferred ALL images ever used on my old macbook. so i tried to just delete all those images so i could try a different approach to transferring, but the new iphoto won't let me do anything and every time i try to delete anything it crashes (since the image amount is so high). please help!!
See http://support.apple.com/kb/HT1229?viewlocale=en_US - I doubt that it will solve your problem, though. You may want to post on the iPhoto forum - that's where all of the iPhoto experts hang out.
Good luck,
Clinton -
I pad 2 won't let me play tv shows it played half of one, now it is just a blank screen and even when I reset everything and re open it it is the same. Please help
I don't know what resetting everything means to you, but try quitting the videos app and restart the iPad.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If that doesnt work - reset the iPad and try again. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Sometimes this works when the videos app goes black on you. Swipe to the right from your first home screen to get to the iPad Spotlight search. Type in the name of any of your movies in the field at the top. When the movie appears in the search - tap on it and it should start to play. Let it play for a minute or so - hit done - go back to videos app and see if all is OK. -
my credit card expired so my iCloud storage was deactivated. I updated my credit card and now it not only wont let me purchase more storage, but says my account has been deactivated. help, please!
Hi mamamuddpie,
If your Apple ID account has been disabled, follow the steps below to reset your password and gain access. There is a link in the article to the Apple ID Security team if you need help with this.
If your Apple ID has been locked - Apple Support
http://support.apple.com/en-us/HT204106
You might see one of these alerts:
“This Apple ID has been disabled for security reasons”
"You can't sign in because your account was disabled for security reasons"
"This Apple ID has been locked for security reasons"
If your Apple ID was locked, you can go to iForgot to unlock it with your existing password or reset your password. You can also click the Reset Password or Forgot Password button in the alert. Remember to type your full email address when you're asked to enter your Apple ID. For example, [email protected] or [email protected]. If you use two-step verification for Apple ID, you need to use your recovery key and a trusted device to regain access to your account.
If you can't reset your password and you don't use two-step verification, contact Apple Support. Update your password in iCloud settings
After you change your password, you might need to update it in iCloud settings on your devices.
iPhone, iPad, or iPod touch
Go to Settings > iCloud.
Tap Edit, if asked.
Type your new password and tap Done.
Mac
Go to Apple menu > System Preferences.
Click iCloud.
Click Sign Out.
Type your new password and click Sign In.
Windows
Choose Start > Control Panel.
Double-click iCloud.
Click Sign Out.
Type your new password and click Sign In.
Email
If you use an email app to get iCloud email, the app will ask you to enter your new password when you check for mail. If OS X Mail doesn't ask you for your password, check your Mail preferences. For any other mail app, check the app's documentation to get help changing your email password.Update other services, such as iTunes and FaceTime
If you use your Apple ID in the iTunes Store, App Store, iBooks Store, iMessage, Game Center, or FaceTime, you might need to update your password for those services.
iPhone, iPad, or iPod touch
Go to Settings and tap the service.
Tap your Apple ID. For iMessage, tap Send & Receive and then tap your Apple ID.
Tap Sign Out.
Sign in with your Apple ID and your new password.
Mac or PC
If you try to sign in to the iTunes Store or Mac App Store, make a purchase, or update an app, you'll be asked to enter your password.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Dec 17, 2014
When you are able to access your account again, check to make sure your billing information has been updated.
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
http://support.apple.com/en-us/HT201266
I hope this information helps ....
- Judy -
I accidentally transferred all my files onto my desktop and now it won't let me do anything.
WORST MISTAKE OF MY LIFE.
I accidently transferred all my files onto the desktop (I missed the folder it was supposed to go into) and now my iMac is frozen after about a minute of starting up.
It freezes too quickly for me to be able to transfer all the files back.
So now there are 5961 items on my desktop.
What can I do!?#1 reason to keep a backup. Human error!
Try booting in safe mode with the shift key.
Wait for all the icons to appear and go to the Finder menu -> New Finder window.
Navigate to your desktop folder in the Finder window, and Use View menu -> View by icon, and arrange by type.
Move any applications back into your Applications folder.
Create an untitled folder on your desktop. Drag the rest of the items in the desktop folder to the untitles folder by doing a select all, and command-click the untitled folder, and then drag those items into the untitled folder.
Then you should be able to reboot normally and cleanup the untitled folder. -
My iPod won't let me download anything from iTunes or app store
My iPod won't let me download new apps or music . I used a gift card visa and it says that I had a problem with the last perchase.i thaught if I added a iTunes gift card I would be all set. But still takes me to the billing place even though I have money in my aciount so what do I do .
Dmitri2217Did you notice that the post you are replying to is almost a year old?
Apple is not reporting any problems currently.
http://www.apple.com/support/systemstatus/
Dmitri2217 wrote:
Mine won't let me buy apps sign in to my iTunes account on iTunes or update them so I did some research an found out there is a corrupt iTunes site that apple is trying to fix. Hope this helps :) -
Upgrade to Leopard, and now iTunes won't let me delete anything
Ok, So I got Leopard fr x-mas, and I love it. All the features are great. But now iTunes wont let me delete any unwanted songs or videos. I have deleted them from the hard disk, but still appear in my library, and when I try to delete them from the library iTunes "unexpectedly" shuts down. Somebody help!
hi i just upgraded to leopard also and the same thing happened to me. i haven't found a permanent fix for it yet, but, if you hit command-delete it should let you erase the file from itunes with having it shut down on you.
it worked for me, i hope it works for you. -
I forgot my security question answers for my iTunes account. Now I can't buy anything with the 15 dollars I have in it. How do I regain access to my money?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
I am having troubles. Every time I download something it. Will just load the password thing won't pop up . What do I do?
Hello, brendono.
Thank you for visiting Apple Support Communities.
I would first force all applications to close then power cycle the device. Once this is done test accessing Game Center.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If the issue persists, try the attached troubleshooting steps.
If you are having difficulty logging in to Game Center or staying connected
Verify that you are connected to the Internet.
If you are unable to create or sign in to your Game Center account from within a game, try creating or signing in to your account using the Game Center app.
Try signing out of your Game Center account, then sign back in. If you can't sign in to your Game Center account with an Apple ID, try resetting your password or using another email address. To manage your Apple ID account, go to My Apple ID.
When using a Wi-Fi connection, verify that your Wi-Fi router is configured for Game Center.
Using Game Center
http://support.apple.com/kb/ht4314
Cheers,
Jason H. -
Help.. I've had this issue for over a month, i have over five dollars on my iTunes account and i want to buy music and games but Itunes continuously requests for my Itunes security questions. Is there any possible way i can CHANGE then without having to make a new itunes account?
You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submitting this form.
(95930)
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