HT204053 My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID.  This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.

My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID.  This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.

Apps previously purchased will continue to operate wherever you are.    However; you'll not be able to update them other than by using the original purchase details.   What this means is that you can only 'purchase' from a country's store if you have a valid credit card and residence of and in that country.

Similar Messages

  • HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

    Why have I been extra charged for an app and have been billed twice for the same app?

    We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
    I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have been charge twice for the same app please help

    I have been charge twice for the same app please help, I have look for help but no luck,

    Contact iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us

  • HT204053 My wife and I are using the same apple ID. since last week, i am required to pay twice for the same app on our 2 devices (even though we are using the same ID). what can I do to fix this?

    My wife and I are using the same apple ID. Up until last week we used to buy an app and pay for it only once, but use it on both devices.
    since last week, the app store asks me to pay again for an app i already paid for on one device. On both devices automatic downloads (in settings) is and was always turned off.
    what can I do to fix this?

    Actually no. After installing an app on one device, I used to see an "install" button on the second device (since it's already been paid for). Now i get the full price button on the second device. I didn't want to proceed with the purchase because i didn't want to be billed twice.

  • Payed twice for the same App. How can this be and how do I get my money back?

    Hello!
    I had a MBP and downloaded Adobe Photoshop. I paid for it. Then I had to set up the whole MBP again and Adobe was gone of course.
    I downloaded it again. Thinking, I wouldn't have to pay this time.
    But I had to!!
    Now that I would need the Photoshop again to have on MBA. Afraid to download because I might have to pay...again....
    How can something like this happen und how do I get the money back?
    Thanks for your help!

    If you bought a download of Photoshop, you bought it from Adobe because Photoshop is not sold in the Mac App Store (MAS). You need to talk directly with Adobe about this issue.
    However, if what you actually bought was Adobe Photoshop Elements from the MAS, whenever you need to redownload the app, you do so by opening the MAS, signing into your account (Store menu), going to the Purchases pane and redownloading from your list of purchases.
    You might want to learn more about using a Mac and OS X.
    http://www.apple.com/support/macbasics/

  • HT204088 How do I report that I have been charged twice for the same app?

    Can anyone provide me with a link to report this problem?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • TS1424 i was billed twice for the same app, how do i rectify this

    i have been charged twice for the Guardian app. How do i get this sorted?

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

  • HT204266 I was charged twice for the same app how do I get a refund/credit?

    I was charged twice for the same app how do I get a refund/credit?

    You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT4009 Itunes charged me twice for the same app. I wish to buy angry birds seasons hd and angry birds rio hd. both for ipad. and you charged 2 times for a.b. seasons hd.

    Itunes charged me twice for the same app. I wish to buy angry birds seasons hd and angry birds rio hd. both for ipad. and you charged 2 times for a.b. seasons hd.

    These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums. If you have a billing problem then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT201359 I was charged twice for the same app. How can I get refunded?

    I was charged twice for the same app that my son accidentally loaded.  How do I get refunded?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • You billed me twice for the same App.  I want my money back!

    You billed me twice for the same App.  I want my money back!

    Not me. Responses on these forums come from other Mac users like you, not Apple itself.
    How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
    Did you end up buying this twice because you were trying to download the app a second time?  If so, you should:
    Select the store on the left side of iTunes.
    Click on Purchased on the right side under Quick Links.
    You can redownload your available previous purchases.

  • TS1702 charged twice for the same app

    I was charged twice for the same app. How can I get a refund?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT4009 I have been charged twice for the same in-app purchase how do obtain a refund

    I have purchased an in-app application and it has charged me twice for the same thing, how do I obtain a refund or report a problem to App Store

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Been charged twice for the same app

    Hi all..
    I know your all gonna say that it is not possible to be charged for the same app twice but I think I have been charged.
    Let me explain.
    I own an iPhone 4 and purchased Airport Mania @ 59p (uk price) and did this 17/07/2010 and I can see this in my purchase history.
    I then bought an iPad over the weekend and I wanted to install the same game.
    So searched for airport mania (didn't press the HD versions or made for iPad) and it showed the price of 59p nothing popped up saying I had bought this before..
    But.....
    This morningI log into my acc and I have an email saying I have been charged for the app and it is showing as 59p.
    So I then installed another app I had bought sometime ago "RoadTrip" which calculates your fuel usage (I recommend this app) and it shows up as listed free in my purchase history, but when I originally purchased this back last year it clearly shows I was charged £2.99.
    So can anyone shed any light as to what is going on?
    Thanks
    Ric

    Thanks for all your help
    I only have 1 account using my MobileMe account.
    I have checked the games both show the same title - Airport Mania: First Flight.
    Looking through my history when I purchased it in July 2010 the company was called Reflexive Entertainment. When I downloaded the game on the 21/03/2011 the compnay name has changed to Lemon Games SL.
    Reflexive Entertainment sold the game to Lemon Games SL and the app store are treating this a new app. Which is wrong How many other people have been caught out with this?
    Also I have noticed I have been charged for downloading Rockband content again, and some songs that I purchased for Rockband are no longer listed!

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