HT204088 How come all our purchased were not deducted from the redeem card number entered yesterday and have deducted my credit card instead ?

My sun has entered like he always does his redeem card gift and purchased a sereis of song yesterday.  How come any of his purchased were deducted from his redeem card and were all charge to my credit card instead?  No amount are showing up under the my account name like usual.  Normally we see the total amount of our gift card and we are able to see that number dropped after each purchase...
Hope I will get some answers...

This is not official HP Customer Support and I don't work for HP. This is a peer-to-peer user supported forum for HP consumer products. HP maintains no official presence on this forum. It is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
It looks like the only graphics card option for this model is the GeForce GT 630 (2 GB). The GT 630 is not a large powerful card, so it is conceivable that the bracket isn't installed with integrated graphics or a low-end graphics card that doesn't require it. The "graphics card bracket" would mosr likely be installed with larger more powerful cards like the GeForce GTX680, Radeon HD7770, etc. Typically, the videos on HPs website are used for hundreds of different models and may show optional items not installed on a particular computer or may not show items that are installed. Just because a part is or isn't shown in the video, doesn't mean your specific computer is going to be the same.
Please send KUDOS
Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

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