HT204088 how do i claim a refund for itunes payment for £ 6.99 to beeline now that smurfs has crashed
help... my husband has recently paid £ 6.99 through i-tunes for something on the smurfs game - he has now done the latest update and everyhting that he has done for the last goodness knows how long has disappeared !!! help in restoring the programme would be good but at least to recover lost money..
You only get ONE download. You do not get to download again for free.
You should have synced the music from your ipod to itunes on your computer, then synced them to your iphone.
You do not get to redownload music at all. This is the same policy as Walmart and Amazon. It is nothing new or unusual at all. When you buy a cd and lose it, then you have to buy another.
Similar Messages
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what if I bought the same game more than once, How can I claim a refund from I tunes store?
You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I created an Apple ID for iTunes using a work email address and left that company before I had an opportunity to change the email and password for that same account. Now I can't seem to login to that account and I can't choose the option for forgot password because it will send email to the old workplace. How do I change the email address to a new one that I can access?
If you remeber the password to that Apple ID then follow these steps
1 - Make sure you have an email address that is NOT an Apple ID
2 - Go to AppleID.Apple.com
3 - Where it reads Manage Apple ID - Sign in
Once you are signed in want to make sure the email address you are wanting to use is NOT set up as a "Recovery/Rescue" email for this account.
[To check this - Main page where you see Primary ID - below do you see the email address you want to use listed towards the bottom? Yes - Delete / No - Good ./. If made any adjustments "Save" Next on the left select "Password & Security" - Answer your security questions you set up "if you have any" then scroll towards the bottom and check to see if you see the email address you want to use. Yes - Delete / No - Good] <-> Also you can change your password on this page as well. Any adjustments made "Save"
Once this is done go back to the main page where you should read "Primary ID" and change the email address that is showing to the new email address youo want. "Save" Done
I learned this not to long ago and worked for me. Hope this helps you! -
my older iPod my husband wants to use and his netbook does not have cd drive. How do I down load iPod and iTunes info for this product so he can now use it?
Your question(s) is/are a little hard to understand. So your husband has an iPod as well as a netbook and he wants to be able to sync iPod with this netbook is that correct? If so, he'll need to first download and install iTunes assuming the netbook is running some version of Windows such as 7, Vista, or XP.
http://www.apple.com/itunes/download/
As for importing or ripping music, he'll have to either use an external CD/DVD drive that is attached via USB or rip the songs to another PC you have with a built in CD/DVD drive. Once you have imported them to the other computer, you can transfer the songs to an external hard drive or to his iTunes library via Home Sharing.
If this isn't quite what you were looking for, please clarify.
B-rock -
How may one add cover art in iTunes 11, for a CD imported to the library?
How may one add more than one images?I understand what you mean - I too, would like to see some variability in the 'default'. Besides having a single default, I would step that up to a default that changes with genre and media: ie. I could see using a sax for Jazz; a microphone for a Podcast, etc.
I don't have the answer to your question yet, but I think I'm going to crack open the iTunes package to see what default images there are embedded in there. -
HT3702 How do I get a refund if iTunes's charged my credit card twice?
How do I get a refund if iTunes's charged my credit card twice?
Click Support at the top of this page, then click the link under Contact Us.
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Now that iCloud has done away with galleries, how can we share as I did with MobileMe? How can we sync non-Apple email accounts across multiple computers?
You will need to find a third party solution for online storage in order to share things like photos with others. Some popular solutions to this are dropbox and sugarsync.
You cannot sync non-iCloud email accounts across your iOS devices and computers unless they are IMAP accounts like iCloud. If they are IMAP accounts, you will do it in the same way as you have always done. -
How do I limit the amount of space used by photos on my phone - now that I turned iCloud on it is taking over my phone
Hello Maahk,
Welcome to the Apple Support Communities!
I understand that you would like to optimize your Photos storage. If you are using iCloud Photo Library on your iPhone, please read over the information in the attached article.
iCloud Photo Library FAQ - Apple Support
Can I use iCloud Photo Library to save space on my device?
iCloud Photo Library automatically keeps all your photos and videos in the original, high-resolution version. Follow these steps to choose how you store your photos and videos on your device:
In iOS, tap Settings > iCloud > Photos or Settings > Photos & Camera, then select a storage setting.
In OS X, click Photos > Preferences > iCloud, then select a storage setting.
If you turn on Optimize [device] Storage, iCloud Photo Library will automatically manage the size of your library on your device, so you can make the most of your device's storage and access more photos than ever. All of your original, full-resolution photos and videos are stored in iCloud while device-size versions are kept on your device. You can download the original photos and videos over Wi-Fi or cellular when you need them.
If you turn on Download Originals, iCloud Photo Library will keep your original, full-resolution photos and videos in iCloud and on your device. Download Originals is the default setting for iOS devices with the free 5 GB storage plan and for all Mac devices.
Have a great day,
Joe -
Are there any good DVD authoring programs for Mac now that Apple has discontinued DVD Studio and iDVD? I need to make DVDs that have interactive menus and such (Final Cut X and Compressor 4's DVD option is a little cheap and doesn't provide any kind of professional DVD authoring). Any ideas?
This comes up a lot these days.
Practically speaking, there are really four options for the Mac platform: Toast (<$100), Adobe Premier Productiom ($1,600 to buy or $50/month to rent), find a copy of Final Cut Studio from 3rd party (+/- $1,000 new) or a boxed edition of iLife to get iDVD ($50 - $90 on Amazon new).
The other question everyone has is how many OS versions before iDVD or FCS breaks? No one knows, but Apple has said they're no longer supporting these legacy apps. Of course, no one is mandated to upgrade to a new OS unless they buy a new computer. So if it works on a system, stay with it as long as it makes sense.
Good luck.
Russ -
Since I signed up for iTunes match, I've got about 150 songs that I Never bought, or want. Also, I'm missing a bunch of songs that I had on my computer before iTunes match. What the heck happened?
No, I'm the only one with access to my computer. I deleted all the unwanted songs and I hope they stay deleted. I found all my original songs in another folder. How they got there, I'll never know. It took a while, but I got all my songs back in the iTunes music library where they were before I got tangled up in this iTunes Match boondoggle. Apple has a ways to go before I'll mess with it again. By the way, you have to watch out for sisters.
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I would like to transfer music from my account to my wife`s on the same Mac but different 2 users (hers and mine), i want her to have her own i tunes account but now that she has downloaded all of her stuff in my account , she has to "erase and sync" all of her stuff when she opens her account which has nothing in it!, how can i send stuff from my i tunes account to hers? same computer different users, how can i trouble shoot please help!!??
how do i share then? can she upload music if we share it somehow?
If so how??
i am also having the same problems now with IPhoto, she has all of her/our pics in my IPhoto library.
I have told her that now i have bought her the Ipad she would have to log into her user, the only thing is there is no music in her itunes account nor photos in her I Photo library, i have spent all day trying to find a way to "share" but no luck,
Please help i`m going mad!
Surely we could just share these...?
I need step by step instructions please someone send me a link on "how to share pics and music!" -
I authorized a new computer for iTunes, plugged my phone into computer and now all of my songs in iTunes are no longer in my account, on computer or in iphone Help!
Media is only where you put it.
Did you copy or move the media from the old computer to the new computer? -
Apple store,just wanted to check on how to change my area settings in itunes from United States to United Arab Emirates(that's where i stay).it got changed when i tried to download google maps from the US store in itunes.please help me out here.Thanks
Please please help me, if you know how.
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Now that iPad has multitasking gestures, why don't they just add a gesture for going back and forward in safari? Just like in a mac, with the multitouch gestures. The osx Lion got the launchpad idea from the ios, so why don't the ios gets something from osx?
Send them feedback and make the suggesion. We're just fellow users here, we have zero control over anything Apple does.
http://www.apple.com/feedback/ -
how can I delete previously itunes synched photos from my ipad 3 now that I use the cloud instead of synching via mac/itunes?
You will need to connect your iPad to your computer, and on the Photos tab de-select those folders that you no longer want on the iPad - they can't be deleted directly on the iPad. If you no longer want any synced photos on your iPad then you can select and sync just an empty folder.
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