HT204088 How do I file a claim for a purchase from iTunes that I did not do?
How do I file a claim for a purchase from iTunes that I did not do?
First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
http://support.apple.com/kb/HT2727
If they are and you're sure you or someone you know didn't make the purchase, perhaps as an in-app purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.
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Call your credit card company immediately and dispute the charges - sounds as though someone has used your credit card especially since there is nothing showing on your account as purchased.
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If you did not receive the "merchandise" then a refund is due. Just click through the support link provided above, fill out the form at the end, clearly state the facts and state them again via reply email.
Also prepare to send copies of the billings and provide the user name associated with Zombie Farm and Game Center (if applicable).
All should work out, but if satisfaction is not received, file a claim with your credit card issuer. -
I have 2 separate charges for $20 each on my bank statement from Itunes. In my purchase history - it isn't showing up. How do I get reimbursed for these charges?
You should contact Apple. If the purchase is not in your iTunes history should not be difficoult to get reimbursed.
For maximum safety I whould also change my passowrd. -
I tried calling the number on my bank statement and that number just referred me to the iTunes website. No help at all. Any way I can get a phone number to call a live person?
For billing issues you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Visa has changed for the purchase of Apple products, i did not know how I put the new MasterCard number to finish the process of buying products Thank you
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can you sent for me the anserChanging Account Information > http://support.apple.com/kb/HT1918
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HT5035 how do i get a refund for mistakenly purchasing on itunes?
how do i get a refubd for mistaenly purchasing on itunes?
You can contact iTunes Support Advisor and request for assistance.
Please use this link: Apple Support iTunes Store Contact -
I have an iphone4 and am resident of India. As per current foreign regulations, I am not permitted to mane payment in US$ for my purchases from ITunes/App Store. Every time I sign in I am asked to give details of my credit card. I have a debit card for my indian currency Account. Can I give this card number in the required field and if so, will any debit contravene Indian foreign exchange regulations?
Create an Account Without a Credit Card:
http://support.apple.com/kb/HT2534
Apple ID FAQ
http://support.apple.com/kb/HE37 -
How do I authorize my new PC to purchase from itunes store? It prompts me to go to STORE menu, then choose Authorize this Computer (which i don't see anywhere) or Advanced (which I don't see anywhere).
There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them: -
when i pluged in my ipod,computer start scanning,without finishing scan,it says"your computer is no more authorized for app that are installed in"yadav ipod",would you like to authorizes this computer for item purchased from itune" what should i do to fix this problem,,,
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When songs cannot be found, it's either because they have been moved from the original location that you told iTunes, renamed or deleted.
So have you:
renamed songs?
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deleted them since you imported them?
stored you iTunes library on an external drive? If so, that drive needs to be on and ready every time before you start iTunes.
... or is another programme renaming or even moving them, such as Windows Media Player? (It has been known to if you let it.) Did you previously use Windows Media Player? -
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I bought an audiobook from iTunes but it did not download properly how can I re-download it on my computer? I have tried to get it to download to ipad but it won't do it. Please help?
Try:
If you rented it directly on the iPad then it should have downloaded into the Videos app - if you can't find it in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ? -
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You move your existing copies to the new computer if possible. If you don't have access to them anywhere, click here and ask.
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