HT204088 How to obtain an app purchase refund from the iTunes Store?

I paid for an app which provides additional templates for Pages for iPad including envelopes of various sizes.  When I downloaded and opened the app I found all the envelope templates were for U.S. standard sizes.  As I live in England and use European standard envelopes, this was useless to me.  The developer confirmed they did not cover European sizes and that this was not stated on his app site, and suggested I apply for a refund from the iTunes Store.  I did this via the 'report a problem' facility but the instant response was that they had noted the problem but suggested contacting the developer, which, of course, I had already done so.  As I'd reported on this app purchase, I found I could not go further on the iTunes Store site.
If anyone can tell me how to reapply for a refund I'd be grateful.

Take a look at this link, http://mac-how-to.wonderhowto.com/how-to/get-refund-from-apple-itunes-mac-app-st ore-0139238/

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