HT204088 I am being billed twice for every game purchase on itunes. Where can i seek some assistance with this? Otherwise I'll have to cancel my Apple account, don't want to do it, but no choice.

I'm being billed double for all itunes downloads to my ipad2. Need to discuss with someone prior to calling American Express to cancel the charges.
940390 7995 on my iphone4.

You can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • Billed twice for an item purchased in iTune store

    how can I get back my money becasue I have been billed twice for an item purchased on iTune store...please help advise on how o reach iTune support team as i couldn't find how.

    Click here and fill out the form.
    (98041)

  • My computer will not let me click the box in iTunes where it says "sync only checked music and videos." So i cant unsync songs that i don't want on my iPod but still want in my iTunes. HELP?!

    My computer will not let me click the box in iTunes where it says "sync only checked music and videos." So i cant unsync songs that i don't want on my iPod but still want in my iTunes. HELP?!

    These are your options:
    1. Restore the iPhoto library from the most recent backup that predates the issue.
              Advantages: Always works, if library damage is causing the problem and the backup is intact.
              Disadvantages: Impossible if you don't have a backup. All changes made since the backup are lost.
    2. Repair or rebuild the library. Be sure to back it up first.
              Advantages: May solve the problem with no loss of data.
              Disadvantages: May fail. May take a long time if the library is large.
    3. Scavenge the library with a third-party application called "iPhoto Library Manager," which you can find in a web search. From the application's menu bar (not the iPhoto menu bar), select Library ▹ Rebuild.
              Advantages: All images should be preserved.
              Disadvantages: All books, calendars, and slideshows will be lost.

  • I am being billed twice for the same subscription. How can I fix this?

    I am being billed twice for the same subscription. How can I fix this?

    Hi there,
    Subscription was not charged for the month of February due to an error on the credit card. The recent two charges were of February and March.
    ^Ani

  • My iphone 5 is not syncing with my laptop and windows 8. cant find an itunes app for my laptop. is there something i can get that will help with this

    My iphone 5 is not syncing with my laptop and windows 8. cant find an itunes app for my laptop. is there something i can get that will help with this?

    Lbo51380 wrote:
    cant find an itunes app for my laptop. is there something i can get that will help with this?
    Go here -> http://www.apple.com/itunes/download/

  • I'm being billed twice for updating free and purchased apps

    I tried updating my apps for my iphone and was billed for the updates .! I never recieved the updates because everything was refused

    Are you sure you're actually being billed? Or were you just asked to update your payment information?

  • Being charged twice for in app purchases with MY SINGING MONSTERS

    this has gone on long enough and I'm sick and tired of hearing the same talk over and over again .
    For some ungodly reason twice now I've been charged randomly for in app purchases that I have only purchased once ,I have made the purchase using a gift credit but have also been charged to my card which has declined the purchase ,I have contacted support and they say send an email with the details ,I've sent 4 emails and after many weeks am still yet to receive a call back ,the issue with the overcharge means my icloud account has been rendered unusable ,even previous purchases I have made cannot be restored aswell because my sons ipad is linked to my account his has been stuffed up too ,we can't even update our apps and to restore this I could make the payment ,out of principal I refuse to do so .
    This overcharge problem has happened twice now ,the first time they said it was a system glitch and they credited my account ,problem solved ,but this time round after completing the instructions I was informed to do I'm still waiting for a fix
    Ready to throw my iPad at the wall and go android
    Regards Henshooten

    We're not Apple, we're just other users like you who can possibly provide advice.
    Was this an audiobook or was it an iBook?  Audiobooks can only be downloaded once per payment.  You can avoid multiple payments by transferring the files while syncing.
    If it was an iBook it should have warned you about making a second payment.  There are specific steps to downloading past purchases.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this).  Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.  Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid.  Apple notes it is your responsibility to back up your purchases.
    Select the iTunes Store on the left side of iTunes.
    Click on Purchased on the right side under Quick Links.
    You can re-download your available previous purchases.
    Apple's sales policy is all purchases are final.  You can try asking if they will refund but the decision is up to them.  iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

  • HT201272 some games already purchased, wont play like skies of glorys and red tails, and being billed again for items already purchased

    why are some games like skies of glory and red tails will download then start with the titles but wont play, they played before the last update IO 6. I have deleted them and reloaded them, still wont play.
    and when restoring previous purchased items I am being billed again!!! seriously peed off!
    any clues

    I know this stuff is 3 months old but I just got mine and hadn't yet used the pin function so now I know.
    I hope you are right Nancy that it will have updates, but I really doubt it. This is the norm for Microsoft when stuff they put out bombs. Dish Network had a DVR receiver many years ago that had Microsoft software installed and it was buggy to say the least. They updated it a few times but then abandon it. For a few years Microsoft wouldn't release the code to Dish Network to allow DN to fix the bugs. It was a real "Hate Microsoft" time for those users. DN had to put out their own coded DVR receivers and let the Microsoft ones die.
    I think VZ made a deal with MS and removed the stuff MS wasn't supporting. Then VZ put them out without needing a data package to unload them.

  • I was billed twice for one item purchased?

    Who do I talk to for double billing?

    We are all users like you.  We will answer when we can.
    Look at your purchase history and see what the bill was for.

  • Is it possible for me to purchase UK Itunes store items when in the USA with a USA itunes account?

    i'm trying to purchase an item from the iTunes store that is only in the UK iTunes store.  Is there anyway possible for me to purchase something from the UK iTunes store while my account is attached to the USA store?

    No.
    You can purchase ONLY from the itunes store of your country of residence AND ONLY while inside the borders of that country.
    Sorry.

  • HT3702 I was billed twice for i tune purchase on same receipt

    World Cup table tennis

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 I got billed twice for the same app... how can I complain?

    Well the title describes it all.

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have a long video that I don't want on my ipad but can't send it via email

    I have a sixteen minute video on my ipad2 that Is taking up to much room becuase I only have a sixteen gig ipad so I need to send it to someone but my email won't let me it says its to long does any one know how to send it or get it onto another computer help.

    or save to a flashdrive if you want on another computer.
    You can't save it on a flash drive.
    You could put it in iCloud or DropBox where a computer could access it.
     Cheers, Tom

  • HT204408 My applications folder has a black question mark on it at the bottom of my screen. I do not know what error I made, but my fan effect of the previous applications has gone away. Can I get some help with this?

    One day ago I inadvertantly removed my applications folder. In it's place is a folder with a black question mark which appeared after I attempted to open up the applications file. Also, previously when I clicked on the file applications would open in a fan display. Could I please get some assistance with this?

    ...removed my applications folder.
    From where? And to where?
    If you trashed it and emptied the trash, what backup, if any, do you have? If it's still in the Trash, move it back.
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  • I have CS6 and I don't want it to break, but I need CC. Need installation tips (mac)...

    I have a CS6 suite and I don't want it to break, but I need CC.
    I don't have time this week for major problems especially since CS6 suite is working great.
    What's the latest news on installations such as this where CS6 suite exists, are they successful with the latest installers, versions etc. 
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    Hi J,
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    Please refer the KB : http://helpx.adobe.com/creative-cloud/help/install-cc-and-cs6-apps.html
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