HT204266 How do I get a double charge removed

Can not seem to find how I get a double charge for an app removed.  When I call customer service they just refer me back to the website

You need to contact iTunes Store support they are only available via email support. Use the following link:
https://expresslane.apple.com/Issues.action
Select the relevant categories and you should be able to create an email case and be contacted back within about 24 hours or so.

Similar Messages

  • HT204088 accidentally purchased the same app twice, charged twice, how do i get the second charge removed?

    I bought the same app twice accidentally, how do I get the second charge removed?

    Go to ... http://www.apple.com/emea/support/itunes/contact.html ... and beg.
    Likelyhood is, if they are convinced it was an accident they will refund.   But its not something you can rely on.

  • HT3702 I have 5 identical charges from itunes on my bank card - how can I get these unauthorized charges removed?

    I have 5 identical charges on my bankcard from apples itunes for $21.84 - I made no purchases??   How do I get these removed?

    You've checked the purchase history on your account to see what app(s) they are from ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases. And you haven't got any auto-renewing subscriptions : http://support.apple.com/kb/HT4098 ?
    If you haven't made them, and nobody else has access to your account or devices and may have made them, then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1918 How do I get iTunes to charge my credit card instead of using up my apple credit balance?

    My credit card is offering me a $5 statement credit if I spend at least $5 on iTunes.  Problem is I have a large credit balance - how can I get iTunes to charge my credit card instead of using up my apple credit?

    If you have a balance on your iTunes account then that will automatically be used for purchases before your credit card will be - you can't change how items are billed.
    You could try gifting items to yourself, you can only gift via a credit card (I haven't tried it but I think that you should be able to gift items to yourself)
    Gifting : http://support.apple.com/kb/HT2736

  • TS1702 I have a charge on my CC that does not track to any purchases nor do I have an email receipt.  Can anyone tell me where/how I can get this deleted (charge is from 04/08 so nearly two weeks old)?  Thanks!

    I have a charge on my CC that does not track to any purchases nor do I have an email receipt.  Can anyone tell me where/how I can get this deleted (charge is from 04/08 so nearly two weeks old)?  Thanks!

    Apple could not tell you who else might be using your credit card, so there's no point in trying to contact them. All they could discuss with you is your own iTunes Store account, and if there's nothing in your purchase history, the charges almost certainly aren't coming from there. Again, you should take this up with your bank/credit card company and report these charges as fraudulent. They probably will cancel your card and issue you a new one.
    Regards.

  • If I let my battery die on my mac bookpro on accident, how can I get the full charge back?, If I let my battery die on my mac bookpro on accident, how can I get the full charge back?

    If I let my battery die on my mac bookpro on accident, how can I get the full charge back?, If I let my battery die on my mac bookpro on accident, how can I get the full charge back?

    Connect the AC charge to the system. Battery will charge to 100%.
    But it is very bad to drain the battery to Zero. So don't make a habit of doing that.

  • Calendar events repeated (double entered) How do I get the doubling off the Touch?

    All of my calendar events have gotten repeated (double entered) on my Touch.  They are still right on my MacBook.  How do I get the doubling off the Touch?

    For everything else (including purchases) there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod Touch or iPhone. You'll find that they have varying degrees of functionality and some will transfer data (such as playcounts and ratings), movies, videos, photos, podcasts and games as well.
    A selection of iPod/iPhone to iTunes utilities:
    Senuti Mac Only (iPod Touch & iPhone compatible)
    SharePod Windows Only (iPhone and iPod Touch compatible)
    TuneJack Windows Only (iPhone and iPod Touch compatible)
    iPodRip Mac & Windows (iPhone and iPod Touch compatible)
    Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
    iPod Music Liberator Mac & Windows (iPhone and iPod Touch compatible)
    iGadget Mac & Windows (iPhone and iPod Touch compatible)
    iRepo Mac & Windows (iPhone and iPod Touch compatible)
    iPod Access Mac & Windows (iPhone and iPod Touch compatible)
    TouchCopy Mac & Windows (iPhone and iPod Touch compatible)

  • TS1424 How do I get unauthorized iTunes purchases removed from my bank account?

    How do I get unauthorized itunes purchases removed from my bank account?

    You can always dispute the charges with your bank, if possible. With Apple, they typically stand by the phrase that all sales are final. However, if you go to the iTunes Store, then click on your email address (Apple ID) in the black nav bar, and click on "Account"... you will see a "Purchase History" section. Here, select "See All." If the order is still processing, it will be at the top. If it has completed (at the bottom), click on the arrow next to the order number you want to inquire about.  A new order page will open. Here you can click "Report a Problem" then click "Report a problem" (again) next to the item you want to dispute. Here you can chose your problem. You should likely use the "Other" category. It will be up to the customer service person on whether they grant you an exception to their normal rule that you can't get refunds.

  • I downloaded Skype onto my MacBook Pro with OS X Yosemite, now I'm getting redirected to Bing search engine, also, I'm getting pop up ads non stop! How do I get the pop ups removed?

    I downloaded Skype onto my MacBook Pro with OS X Yosemite, now I'm getting redirected to Bing search engine, also, I'm getting pop up ads non stop! How do I get the pop ups removed?

    Only download software from the developer's web site.
    Please review the options below to determine which method is best to remove the Adware installed on your computer.
    The Easy, safe, effective method:
    http://www.adwaremedic.com/index.php
    If you are comfortable doing manual file removals use the somewhat more difficult method:
    http://support.apple.com/en-us/HT203987
    Also read the articles below to be more prepared for the next time there is an issue on your computer.
    https://discussions.apple.com/docs/DOC-7471
    https://discussions.apple.com/docs/DOC-8071
    http://www.thesafemac.com/tech-support-scam-pop-ups/

  • How can i get a new charger?

    my charger broke, how can i get a new one from apple, and how much will it cost? i heard if i turn in my broken one they will give me a new one, is this true? i have been through 6 chargers and they all stop working. i need a charger fast an a good one!

    Depends on which Country in the world you are but if not a warranty claim  US price is $19+ tax for an iPhone
    plug in power pack  .If you actually mean the USB cable that is $19+ tax again in US
    If Apple decide it is a warranty issue ,no charge

  • How do I get Apple itunes charges credited to my account

    My 9 year old was playing a game from itunes and charged almost $200 out of my bank account.  How do I get this credited?

    expresslane.apple.com; follow through the prompts to the best of your ability; then choose the e-mail option at the end to submit an email to itunes store support. They have a 48 hour reply time frame in the States

  • HT204266 how do I get a purchase refund from itunes?

    How do I get a purchase refund from itunes?

    All sales are final.
    You can try contacting itunes support and asking for an exception.
    Apple - Support - iTunes - Contact Us

  • HT204266 How do I get apps from one computer to another

    How do I get apps from one computer to another? not music.

    Click here and pick an option, or redownload them from Apple's servers.
    (102884)

  • HT204266 how do i get my app store to work again on my desktop?

    HOW DO I GET ALL MY APPS THAT CAME ON MY DESKTOP BACK ON MY DESKTOP COMPUTER AGIN?

    Does Safari work on the iPod?
    Is the iPod and the computer connected to the same network?

  • HT204266 How can I get a free app without a credit card?

    How can I get a free app without a credit card?  I just bought an ipod touch and don't have any apps on it yet.  Thank you.

    Read this link:
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

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