HT204266 I can't get any updates or download new apps because I "cannot connect to the iTunes Store" yet I am able to do other Internet related things. Please help!
I can't get any updates or download any new apps from iTunes because I "cannot connect to the iTunes Store" or sometimes it says server. I have no trouble getting my email or surfing the Internet, so it is a problem specific to accessing iTunes. Incredibly frustrated! Please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom
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How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store
See thes previous discussions:
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I keep getting a 3212 error; iTunes cannot connect to the iTunes store, however i have internet connection. How can i fix this problem?
Hello achaie,
We've an article which details troubleshooting steps that can help get iTunes reconnected to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
I'm a new iPad owner. When I've rented a movie, I can't work out how to play it back without a wifi connection. I get a message which says you cannot connect to the iTunes store without an Internet connection. This happens whether I've rented or purchased a film. We're going on a flight soon and would ideally like to watch one on the plane. Can someone please provide some step by step instructions. Thanks.
Rented or purchased video are watched through the videos app after you have downloaded them, iTunes on iOS devices is for buying media only.
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My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying -
Recently got the new IPad. Every time I try accessing the iTunes store, I get the error message, 'cannot connect to the iTunes store'. Am unable to proceed beyond this. Any suggestion?
I bought it in Thailand and am using it in Kenya.I have the same issue. How did you solve it?
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Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
I cannot connect to the iTunes store for any purpose. When I try I get the message: "Cannot connect to the iTunes Store". That is all. I have tried a lot of different things except , obviously, the correct thing.
HI ...
Try this support article > Can't connect to the iTunes Store -
How can i solve "Cannot connect to the iTune Store" issue on my iPhone?
Hi,
Frequently i'm getting alert message (Cannot Connect to the iTune Store) while use my valid Credential on iPhone 4 (even Itunes application) Setting-> iTunes & App Stores->. but same credential accepted other iPhones too why not in my iPhone 4. same way others Apple ID wouldn't accept in my iPhone 4. how can i solve this problem? please suggest me.
Thanks in Advance,
Suresh Balakrishnan.Take a look at these instructions:
http://www.digitaltrends.com/mobile/how-to-make-ringtones-for-iphone/ -
Cannot connect to the itunes store following update of itunes
Have just updated my itunes on my Windows 7 (64 bit) computer. Now I cannot connect to the itunes store. Have checked firewall settings, all OK. My daughters computer (also windows 7 64 bit) is still working OK, but HAS NOT got the latest version of itunes updated. Have other people had this problem with the latest update? There are no error messages. Just hangs there for a while then apple logo appears at the top with a blank screen. The black tool bar is also devoid of options.
Has anyone managed to work out why and how to fix this?I had to use an additional command:
netsh winsock reset catalog
[hit enter]
netsh int ip reset reset.log
[hit enter]
Reboot.
My iTunes can now connect to the store. Hope that helps someone. -
Any other suggestions to resolve the error, "cannot connect to the itunes store" ?
Hi paul.labiche,
When having iTunes Store connectivity issues, the following articles provide the best solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M. -
I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying -
TS1368 I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help.
Hello alankilner,
And welcome to Apple Discussions!
Using Proxy: Yes
Try temporarily disabling this setting by following the steps outlined in this Apple support document.
http://support.apple.com/kb/TS1490
B-rock -
When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"
same here for Windows Seven, it also says "The network connection timed out" Been like this for days.
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When I try to complete an in app purchase a message pops up saying: YOUR PURCHASE CANNOT BE COMPLETED.. I close that and another message pops up saying: CANNOT CONNECT TO THE ITUNES STORE... I am connected to the Internet, can anyone figure this out?
Hello,
Brother please follow these steps
1) SignOut from Your apple itunes account
2) Again Sign In Your iTunes Account
And you can turn off your wifi/internet from your iphone and again turn it on
Kind Regards
AmirKhalid (AKQ)
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