HT204291 The audio comes through my speakers fine but there is no image of the film or TV Show on my flatscreen . Has anyone had this problem and solved it?

The audio is coming through my speakers fine, but there is no image of the TV Show or Film. Has anyone else had this issue and solved it?

I had the same thing recently when trying to play a video held in my itunes movies folder on my Macbook pro, through the Apple tv airlink to watch on my TV. I could hear the sound play back fine, but there was no picture/video.
It then dawned on me that the 'Apple tv' box can only show 720p resolution, and I was trying to play back a full hd (1080) video. I converted my footage to 720 (or apple tv version), and it now streams and plays perfectly from macbook to AppleTV.

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I use the same password for internet for my macbook and my imac but the imac says that it is wrong. Has anyone had this problem and do you know how to fix it?

I have no problem getting on the internet on my macbook but when I try the same network with the same password on my imac it says that the password is invalid. We have tried resetting the router. Resetting the PRAM, resetting the network to default settings. It happened yesterday and I haven't been able to figure anything out. Please help.

Try resetting your login keychain in keychain access. sounds like a keychain issue to me

Have an Adobe PRO 11 user converting a word Document to PDF using PDFMAKER and all of the numbering is disappearing from left column,. Has anyone had this happen and if so what is the fix?

have an Adobe PRO 11 user converting a word Document to PDF using PDFMAKER and all of the numbering is disappearing from left column,. Has anyone had this happen and if so what is the fix?

Is it possible to post a sample page some place for us to try out (dropbox or acrobat.com)? Is your Acrobat updated? What version of WORD are you using?

Under the iCloud portion of settings on my iPhone, I have always gotten the message "account not verified". The email matches and is in fact the same for my accounts on iCloud and iTunes. Has anyone had this problem, and how have they resolved it?

Under the iCloud portion of settings on my iPhone, I have always gotten the message "account not verified". The email matches and is in fact the same for my accounts on iCloud and iTunes. Has anyone had this problem, and how have they resolved it?

Hello megalina23
You need to verify the email address associated with the Apple ID. Check out the article below on how to do this.
Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Thanks for using Apple Support Communities.
Regards,
-Norm G.

When I try download new os 5.1.0 on my iPhone 4 I get this error message "stopped (err = -3259)" after it has downloaded. Has anyone had this problem and if so what is the fix.

When I try to download iPhone OS 5.1.0 on my PC I get this message "stopped (err = -3259)"and says it timed out at the server after the entire download. I have tried 3 times, it takes about 8 min. to download the 790.7 MB file. Has anyone had this problem and what is the fix?

See "error -3259" here.

HT203175 I have no problem signing on to iTunes my issue is once on the site I can not use the "search". It says there is a runtime error R6025 pure virtual function call. Has anyone had this problem and how do I fix it. Thanks

I do not have a problem getting in the iTunes stores. My issue is once on the site I can not use the "search". It says there is a pure virtual function call R6025. How can I solve this problem? Do I have to create a new account? Do I have to uninstall and re-install? Thanks

Thanks so much for your feedback. I really appreciate any input here.
If someone from Adobe could GUARANTEE that this problem would go away if I
purchased CS4, I would pony up the cash and do it. However, I'm skeptical
about that because I just saw someone else post a message on the forum today
who is running CS4 and getting the exact same runtime error as me.
I'll try un-installing and re-installing as Admin, and if that doesn't work,
maybe I can find a used copy of CS3.
In the meantime, I'm also wondering if a Photoshop file can carry any sort
of corrupt metadata inside it once it has errored out? Reason I ask is, I
had to port all of my old PSD files to the new computer, and I only seem to
be getting this error when I attempt to work on one of the files that
previously got the runtime error when they were sitting on my XP machine.
When I create new files from scratch on this new computer, they seem to be
working just fine (at least, for now).
If so, I would probably be smart to never open those troublesome
"errored-out" files again.

Hello, I have Airport Express connected through my PC which runs XP. After 2 hours of playing my iTunes library Airport just quits for no apparent reason. Has anyone had this problem and found a solution. I have log out to restart iTunes. Thanks Murray

Hello, I have Airport Express installed on my PC which runs XP. When I play my library through iTunes after about 2 hours Airport quits and I have to log out and restart my computer - very frustrating. Don't know if it is overheating but if anyone can make any suggestions it would be greatly appreciated.
Thanks
Murray

Maybe Mail's message index is corrupt. The following procedure is safe to try. Its only deleterious effect is that windows you left open in Mail at step 1 won't reopen automatically in step 4.
1. Quit Mail.
2. Browse to ~/Library/Mail.
3. Move "Envelope Index" to your desktop.
4. Launch Mail.
Mail will rebuild its index before it opens any windows. It may take a few minutes to rebuild. Be patient!
The new index is likely to be a different size than the old one, usually smaller.
Only the Message Viewer window will open--not any other windows you may have left open when Mail quit.
Be sure your mail folders are there and have their messages. They always are there, but the prudent check anyway.
Be sure you can send and receive mail. This always works, too.
After you have done the above, trash the old Envelope Index that you saved on your desktop. It is never better than the new one, and as time goes on, it becomes more and more out of synch with your mail folders, so you won't want to put it back in Library.
If Mail doesn't crash for a week or two, you probably fixed the problem. If not, you at least freed up some disk space.
Let us all know whether and how you solved your problem.

I am having problems backing up icloud. the message says, "the last backup could not be completed." Has anyone had this problem?

I just purchased more icloud space and I ham having problems backing up icloud on my iphone 5. The message says,"the last backup could not be completed." Anyone know why this is happening.

This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by going to Settings>iCloud>Storage>Manage Storage, tap your device under Backups, then tap Delete Backup and choose Turn Off & Delete at the prompt. Then go to Settings>iCloud>Backup and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

My screen keeps blowing up to giant size. I cant get to the slide to turn it off. Has anyone had this problem?

My screen keeps blowing up to giant size. I can't get to the slide to turn it off then. Has anyone had this problem?

It would seem you have enabled Zoom. Go to Settings>General>Accessibility>Zoom>OFF. I would also disable Triple-click Home, again in Settings>General>Accessibility>Triple-click Home>OFF to prevent it happening again.
Message was edited by: The Huntress
Message was edited by: The Huntress

The screen goes black 2 or 3 secs after lifting the lid, but comes back on if I disconnect the magnetic power lead, after that it works fine with or without lead. Anyone had this problem, and is it symptomatic of a serious fault

The screen goes black 2 or 3 secs after lifting the lid, but comes back on if I disconnect the magnetic power lead, after that it works fine with or without lead. Anyone had this problem, and is it symptomatic of a serious fault?

It could be a software issue. I would reinstall the OS. You don't have to lose or reinstall any apps from archive and install. This way, your user folder remains intact but you get a fresh copy of the OS.

My iPod 5th generation charger doesn't work but it says it's charging. When I use another person'a charger, the iPod charges fine. Has anyone had this problem?

My iPod 5th generation, The charger doesn't work but it says it's charging. When I use another person's charger, the iPod charges fine. Has anyone had this problem?

Yes, the Lightning cables do fail sometimes. They are covered by the same one-year warranty as the iPod
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT4943 I bought a magazine subscription on my iPAD and after being charged, it does not come up on my screen. Has anyone had this problem?

I bought a magazine subscription on my iPAD and after being charged, it does not come up on my screen. Has anyone had this problem?
When I click on the magazine, my screen is just blank. I can see the purchase, and in my settings/store, the magazine shows "ON".

I would do a power cycle/reset of your device first, if you haven't, to rule that out.
http://support.apple.com/kb/HT1430
If that doesn't help, talking to iTunes customer support would be in order...or whoever you purchased the magazine subscription through.
http://www.apple.com/support/itunes/
If the magazine is browser based, you might also try another browser. I like "Atomic Browser". It is available on the app store.

Hi there not sure what I did wrong but got a message asking if I would allow the application config but was warned by commputer not to now I can't log into some sites and others won't load properly, anyone had this problem and has advice?

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See KB Article: http://support.apple.com/kb/HT1274 Changing or resetting an account password
my current country does not have a apple store....
AS are not the only places that repair Macs. Check out the following:
International AASP’s & Other Services
AASP's Outside of the USA
How to find your nearest Apple Authorized Service Provider (AASP)
Also, there are User Groups that can possible help.

HT1923 I cant update or remove itunes without receiving the message: the install source (itunes.msi) for this product is not available. verify that the source exist and that you can access it. Has anyone had this problem? Thanks

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(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
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I am unable to export my contacts from my iPhone 4 to the hands free unit on my Honda Civic VTI-LN. Has anybody had this problem and found a solution.

I am unable to export my contacts from my iPhone 4 to the hands free unit on my Honda Civic VTI-LN. Has anybody had this problem and found a solution.

Strange that your dealer could not help.
When my car was in for its 6 month service in July/August I mentioned this problem to the dealer service dept (Northway Honda, Bundoora, Vic)
The person booking the car in told me an update to the software was needed and that they would do the update.
I don't know if it was free as there was no specific listing of a software update on the invoice - just a lot of item numbers.
All has been well since

HT204291 The audio comes through my speakers fine but there is no image of the film or TV Show on my flatscreen . Has anyone had this problem and solved it?

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