HT204380 help. tried for first time to use FaceTime with another iPhone user & it would not work. "FaceTime failed". we are both on wi-fi networks & iTunes accounts are set up correctly.

help. tried for first time to use FaceTime with another iPhone user & call refused to connect. Call would dial, allow us to accept call, then error message "FaceTime failed" would appear & call disconnect. we are both on wi-fi networks, both phones have updated software & both enabled FaceTime with iTunes logged in. don't know what else to do to get FaceTime to connect. Someone please help.

Thanks Helen for the response. At least you can get some of the contacts to work. Absolutely none of mine will. Feel like my phone is cheating me out something it should do. Think I'm going to just have to dump all the Apple products in general because this phone hasn't worked right since I got it.

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