HT204406 I can connect to iTunes store and buy stuff but when i run a connection test i get "connection to firmwear server failed" connection timed out. Do i need to configure my wifi adapters settings?
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite A215
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0029A68C04077DC8
Current user is an administrator.
The current local date and time is 2012-04-18 05:41:18.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon X1200
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: ff966d6a67ef265801e62ca642665008
iPodService 10.6.1.7 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {174B2346-A791-4C25-9515-884E658FE655}
Description: Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
IP Address: 10.100.160.213
Subnet Mask: 255.255.254.0
Default Gateway: 10.100.160.1
DHCP Enabled: Yes
DHCP Server: 10.100.160.2
Lease Obtained: Wed Apr 18 05:39:40 2012
Lease Expires: Wed Apr 18 05:56:20 2012
DNS Servers: 64.250.243.37 <<<<<<<<<<< multiple DNS ADS.
64.250.243.42
Adapter Name: {5C7559AA-708B-4EFC-B67F-25B400863B6B}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Here is the latest Diag. i got from iTunes help
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful. <<<<<<<<<< MAYBE PROBLEM HERE
The network connection timed out.<<<<<<<<<<
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-18 04:24:48.
See if this article will help:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
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