HT204655 Photos app stuck @ 12%

Photos app says it is preparing library on first use but gets stuck at 12%. I have restarted 3 times trying to fix the problem and it doesn't work. Any ideas?

I found that the estimated time to import a new library was quite inaccurate but I also found that in one case I had a problem with my Aperture library. So you might try repairing the Aperture library or the iPhoto library and see if that fixes your import problem.

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Photos app stuck on 'downloading x of y'

Hi guys, I had to restore my iPhone 4S yesterday, whilst everything seemed fine at first I noticed that in the photos app it shows 9 pictures with the message "Downloading 9 of 63" yet nothing happens, I cant take photos or screenshots as when I do I go to the app and they're not there.
I'm not sure exactly whats happened or how to fix it.
Any help is appreciated
Thanks

I too ran into this problem after trying to setup a new iPad by restoring from my old iPad's iCloud backup: Photo's app said, "Syncing x of y," and was stuck for more than a month despite hard resets, killing apps, etc. After calling AppleCare, they hinted that the only way they know to solve this problem is by doing a wipe and restore which I did not want to do. So while my AppleCare representative was consulting with a colleague, I tried one last thing which ended up working for me (please keep in mind that I had not sync'd my new iPad with my computer until this point, but this may work even if you have already done so):
Open iTunes and find your Preferences, then in the "Devices" tab, make sure to check the box next to "Prevent iPods, iPhones, and iPads from syncing automatically".
Plug in your iPhone / iPad / iPod Touch into the computer and transfer all your photo's to the computer, then remove the photo's from your iDevice (iPhoto will automatically give you the option to remove the photo's you just imported from the device). Your Camera Role Album should now be empty on your iDevice.
To be safe, since we are about to sync with iTunes, click "File" --> "Transfer Purchases from [iDevice Name]".
Now in iTunes, after clicking on the name of your iDevice in the left-hand column, click on the Photo's tab and put a checkmark next to, "Sync Photo's from [your default photo application name]" and next to "Selected albums, Events, Faces, and ...."
Now choose a small album that is not already showing up on your iDevice. This way, the computer will try to remove the presumably corrupted album and add the album you chose.
Hit Apply, and let iTunes finish syncing with your iDevice.
If the "Syncing x of y" message disappeared, congratulations and remember to restore any of your syncing preferences that you might have altered following these directions, namely whether to automatically sync your iDevice when connected to the computer and which photo albums or events you want synced.
Please reply to this post if this worked or did not work for you so that we can determine if these steps will work for others.

IOS 7.0.3 Photo app, stuck on syncing message at bottom.

Yesterday I updated to 7.0.3 and updated all my apps as well. After opening iPhoto, it seemed stuck on a message saying my Photo library is being upgraded. After numerous closer and reopening and leaving it overnight with nothing changed, I noticed that my Photo app is showing a syncing message with a wheel at the bottom that does not go away. I tried to reset all settings, removing and putting back iPhoto, removing iCloud account and finally restoring my phone and still the problem persists.
Is there anything I can do beside setting up my phone as new which I really do not want to do at all.
Thank you.

I too had this problem, however I am running Windows 7 on a PC. This drove me NUTS for 2 days until I finally figured it out.
Through iTunes, I was trying to sync pictures onto my iP5 from a specific folder on my desktop. It would start loading the pictures when I hit the "Apply" button in iTunes, but then the status bar would say "error" and stop the upload.
As it turns out, the folder that I was trying to upload had a sub-folder with an old iPod cache in it. This is what was causing the "Syncing..." to stay present in my Photos app on my iPhone (must be unrecognized file types?). Once I deleted the cache sub-folder, I re-synced the desired folder, and the "Syncing..." in Photos went away.
"i" hope this helps!

New Photo app stuck at startup

I have a Mid 2011, 27" iMac. With the recent update to OS X Yosemite 10.10.3 on April 24, 2015, Apple replaced iPhoto in my Dock with the new Photo app (The original iPhoto is still in my Applications folder.). When I opened the new Photo app [Version 1.0 (209.52.0)], it came up with a dialog box suggesting the use of the iCloud Photo Library. I clicked on the "Use iCloud Photo Library" button and found I have too large of a photo library and there would be a cost involved to use it, so I decided to go back and select the "Not now" button. However, that "button" is not (or no longer) a hotspot and does not work. Finding no way out, I thought I'd close and restart Photo, but I get a dialog box that "Photos is creating or opening a library. Cannot quit Photos while it is creating or opening a library."
Suggestions?

I executed a Force Quit on the new Photo app, then restarted it. At the Welcome window, I clicked on the Get Started button and a spinning gear started just below the button. That gear is still spinning two days later. Can I safely Force Quit the Photo app. again? Then what? Can I continue to use the older iPhoto app? Thank-you for any further suggestions.

HT204655 Photos App crashes every time I try to migrate my photos from iPhoto

I just installed the Yosemite update and the Photos App. Every time I try to migrate my photos from iPhoto the Photos App crashes at about 20% complete. Is there a work around for this?

Have you tried the iPhoto Library First Aid Tools on your Library?
If you don't have a current backup, make a backup of your iPhoto Library and then run the iPhoto Library First Aid Tools to repair the permissions and to repair the database.
To repair hold down the alt/option and the command key simultaneously while double clicking the iPhoto application in the Applications folder to launch the iPhotos Library First aid tools. Hold down both keys firmly and long enough, until the First Aid panel will appear.
The select "Repair database". Repeat with "repair Permissions".
If it still does not suffice, repeat with "Rebuild Library".
If it still does not work, download our Swiss-Army.Knife for library emergencies: Fat Cat Software – iPhoto Library Manager
The free trial option will let you rebuild the iPhoto Library.
Then try to migrate the rebuilt library to photos.
You do have enough free storage on the disk with the iPhoto Library? Migrating needs temporarily additional storage.

Photos app stucks on downloading state

Hello!
I upgraded to iphone 4s and entered my apple id.
In the original photos application it started downloading photos, thenit got stuck on downloading for ever.
now it shows "downloading x of y" and never changes.
tried hard reset and it did not heped..
i have 16gb version, ios 5.01
Thanks, liran/

Hello!
I upgraded to iphone 4s and entered my apple id.
In the original photos application it started downloading photos, thenit got stuck on downloading for ever.
now it shows "downloading x of y" and never changes.
tried hard reset and it did not heped..
i have 16gb version, ios 5.01
Thanks, liran/

IMac photos app stuck when accessing icloud.

Recently updated to Yosemite 10.10.03 and enabled the iCloud photo library. While all of my iOS devices are uploading to icloud without issues. The iMac seems to be stuck. After uploading about 1500 pictures it seems to have stopped responding. It always says that its uploading 12,635 items and never moves. Moreover, it is not downloading new pictures that are uploaded from the other devices in the iCloud photo library. So far I have tried disabling and reenabling the icloud photo library on the mac as well as multiple reboots. Any thoughts?

I Have a simolar issue where photos on my iPad did not load to the Photo cloud and ther is no indication that is uploading anything to the cloud. I have my iMac uploading to the photo cloud. The iPad show 433 photos out of thousands in the library.
CAn can we check the cloud to see what is there?
PErhaps this this will straighten out after a few days once the initial surge to photo cloud is over.
THanks
Jay

Sending mail with attachment from Photos App get stuck in Outbox

Hey,
As it is described in the title, the photos I have previously selected in Photos App ( by clicking send > by mail ) get stucked in my Outbox.
In opposition to some other discussions, I can edit/delete that stucked mail, and even send it if I manually click again on "Send" from the outbox !
Other funny conclusion : If I copy&paste the photo and compose a new message from the Mail App, the same mail isn't stuck.
I tried to delete/reconfigure my Exchange Account, it doesn't change anything.
Google Mail account configured with Exchange Account.
Synchronising Mail&Calendar
Push activated
(It definitely worked properly before)
Device: Iphone 4
Carrier: Orange France
Country / Language: FR
OS / Browser / build number (if applicable): iOS 4.1 8B117

Hi,
Please run Word in Safe Mode to test if it's 3rd-party add-ins related:
Press Win + R and type “word.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
We can also refer to the link below, to learn more and check the possible settings that may affect this behavior:
http://www.msoutlook.info/question/278
Regards.
Melon Chen
TechNet Community Support
We
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Photo.app crashes. Can not delete or sync photos. Stuck!

On my iPhone 3GS, iOS 4.1:
Photo.app crashes whenever i try to delete certain photos from my camera roll. It freezes and I have to exit the app with the front botton. I have the crash logs on my computer.
The iPhone appears in iTunes, however photos do not sync.
The iPhone does NOT appear in Image Capture, iPhoto, or other photo importing programs.
Now I am really stuck - ! I have no way to delete the (presumably corrupted) photos from my iPhone!
If I "Erase all content and settings" from the iPhone, it once again appears (empty) in Image Capture. However, if I then restore the iPhone from a backup, the photo roll is restored and it has the same problem. If I do not restore the iPhone, I lose all my apps, contact info, etc.
I am an Apple developer (MacOS, iOS) so I have expert skills tackling problems like this, but now I'm stumped!

I had the same problem and spent 4 hours troubleshooting with Apple Tech Support. We uninstalled and reinstalled iTunes, drivers and checked every setting that had anything to do with my iPhone. As usual I was told that I need to restore my phone which is always my last option. I actually read your post and began to panic as it became clear that even after a reset I would get the same photos back when I synched and restored. Last time that I restored to new it took me 3 solid hours to tweak my phone back to the way it was. When I realized that I was basically screwed and was going to lose my photos I began to email them to myself one at a time. When I got to one picture I discovered that I had found the corrupt photo. I was not able to send it as it turned into a question mark when I tried to send to myself. I tried to delete 50 times but it froze my phone each time and wouldnt remove itself from my camera roll. I tried to select photos but each time that photo appeared in the window the app crashed and shut itself down. I had scheduled an appointment with the genious bar and figured I would call tech suoport one last time before I went through that nightmare and while I was on hold I pluged my phone into my computere and tried to delete the phote while plugged into my laptop and out of nowhere an error window popped up notifying me that my photo app experienced an error and would repair itself which within four seconds it did and the corrupt photo dissapeared. I cant tell you how relieived I was and my phone works perfectly well now. I tried to explain the results to the tech that finally answered but he didn't seem to care that much. I hope this works for you next time.

How do i delete a photo that is stuck in red eye reduction of the photos app?

I have a photo in the Photos App that is stuck in the Edit Feature. I had accidentally pushed the Red-Eye reduction and it cannot detect any red-eyes.

Have a look here:
http://osxdaily.com/2009/08/28/eject-a-stuck-disk-from-your-mac-dvd-super-drive/
and here if the above fails (at your own risk ):
http://www.youtube.com/watch?v=n7NYW9Dr448

My photos are stuck in ''My Utilities App''

If i will delete ''My Utilities App'' on my iphone4, are my all photos will deleted or not? cause my photos are hidden in the app. And i have to move my photos from my phone to my Mac. How can i move my hidden photos to my Mac? When im connecting my device to my Macbook, and im trying to see my all photos, but i can not see my hidden photos in my utilities app. i can only see my photos in photo library that all.

I probably didn't explain the problem clearly.
When I open an event I would like to see the collection of photos, in thumbnail version. Since last night, the photos are in the large view - one photo at a time. I have to scroll through them to find the photo I want. This is the case in all of my events and albums.
When I go to the view tab and click on thumbnails, the options are unavailable - they are there, but are light grey and they aren't accessible when I click on them.
When I refered to my photos being stuck in the editing view, I should have said they are stuck in the large view, showing one photo at a time only.

HT204655 How do I move photos from the Photo app to another folder?

Before the photos app, I use to just plug my iPhone into my macbook and import my pictures to a selected folder in documents. I have all my photos stored from all my iPhones on my external hard drive. How do I do this now with the photos app? Im not brilliant with the macbook so might be simple for some so please can someone help? Thanks

You can continue t do that using Image Capture instead of importing into Photos - or you can import into Photos and go to the last import, select all and export tot he location of your wishes
LN

HT204655 New photos from my iPhone are not appearing in new OS X photos app. Why not?

New photos from my iPhone are not appearing in new OS X photos app. Why not?

Do you have the Photos/iCloud preference pane setup for My Photo Stream and Photo Sharing?

Mac Photos app upload to iCloud is stuck

Is been one day that photo app on my mac says "sending 23 625 elements"
I did restart my mac and my iphone and it is the same. I have checked the updates and it is everything up to date.
Any suggestions?
Thanks

Same thing here - been sitting at 1278 Items to Upload from my iPhone for a while. Also, the Mac OS X app says it's been uploading 5 items for about 5 days now...
There really needs to be a way to see what the status is...

The New Photo App Not Syncing Properly

I've been pulling my hair out over the last week or so with the new Photo's in the iCloud and how the online database won't sync properly.
This is how I went about the upgrade.
I have a Mac Mini which has been for the past several years drawing down my family's photo's and video etc from all out devices using iPhoto. This has worked very nicely. I've been adding pictures from my stream into albums etc with about 200 or so. All files are stored locally of course in organized folder which is then back up on to a external drive.
After the latest update I opened the new Photo app and it started to convert my library over and started to upload all the photos, some 15000 pictures and a few hundred videos. I started to check my iPad and iPhone which is where I started to see problems, missing albums, missing photos, duplicates etc. Before anyone asks I emptied my trash in iPhoto before I updated as I had read about the new app pulling all the photos from trash in too.
After several days of stopping and starting my iPhone and iPad looked like it should with my albums and the correct amount of files. I checked the online iCloud Photos through my browser which also match, but I had all the old iPhoto months and daily libraries still showing despite me organizing my libraries not to group the photos in these old style albums.
At this point I also looked back on my Mac Mini to find that all the libraries had totally disappeared and there seemed to be a couple of thousand files missing, ie my ipad, iphone and online coun which is at something like 15,634 files and the Mac Mini Photo app was showing about 13,450. Plus, it was now saying uploading some 24,000 files but was in fact doing nothing.
At this point I decided to turn my main iMac on and see if I could get the databases to pull down from the iCloud to see if it matched. Three days later it's stuck at some 3200 files and saying it's still adding 15,000 files. I then went back on to my Mac Mini and started a fresh version of Photo and it's now stuck in the same state as the iMac saying it's adding file but nothing is changing.
Please help.

How did you import the photos?
Are the missing photos perhaps referenced? Then they cannot upload to iCloud.
You can check with a smart album, if you have any photos in the library, that cannot upload to iCloud.

HT204655 Photos app stuck @ 12%

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