HT2292 Windows 7 Pro 64-bit does not recognize iPod Shuffle (4th Gen)

I have tried every trouble-shooting recommendation, suggestion, guess, etc. that I could find related to this issue and have had zero success getting either of my two computers to see a brand new iPod Shuffle (4th gen). I have gone through all of the steps in http://www.apple.com/support/ipodshuffle/assistant/itunes/ and http://support.apple.com/kb/TS1369 with no progress. I have tried 7 USB ports on two different computers (both running Windows 7 Professional 64-bit). The iPod Shuffle's little light stays a solid green when plugged into the port. I have uninstalled and reinstalled the latest version of iTunes. In Device Manager, I have uninstalled all USB devices. I have turned off all firewalls and virus protection. I have run Windows Update. I have verified that the Applie Mobile Device Driver is running. I have reset the iPod Shuffle.
When I plug the iPod Shuffle into the computer, no notification pops up, no new device shows up in the Device Manager or My Computer, and no device is displayed in iTunes under Devices. If I scan for new hardware, I get nothing. I even found a proprietary software that verifies communication between the computer and iPod - the result was that "no iPod is connected".
Please help.

Have you tried a different cable that connects from your ipod to your PC? You could simply have a bad cable / dock.

Similar Messages

  • Does Not Recognize IPod Shuffle(2nd).  Whassup?

    My computer does not recognize iPod. Setup Assistant never appears. I have downloaded latest version of iTunes. I was using front USB but then connected to USB on back of computer. iPod is not present in Device Manager.
    Even tried downloading iTunes again. Any suggestions??
    Need help!

    Were you ever able to solve the problem? I have the same issues - and I noticed no one answered you. I started another post earlier today - USB DEVICE NOT RECOGNIZED - in case you want to follow it along.
    Duane
    [email protected]

  • Does Not Recognize IPod Shuffle(2nd).

    My computer does not recognize iPod. Setup Assistant never appears. I have downloaded latest version of iTunes. I was using front USB but then connected to USB on back of computer. iPod is not present in Device Manager.
    Even tried downloading iTunes again. Any suggestions??
    Need help!

    Were you ever able to solve the problem? I have the same issues - and I noticed no one answered you. I started another post earlier today - USB DEVICE NOT RECOGNIZED - in case you want to follow it along.
    Duane
    [email protected]

  • ITunes does not recognize iPod Nano (5th gen)

    This just started recently...
    I am running OS X 10.5.8 on my PPC G5 Dual 2.0 and iTunes 10.4.1.
    I am experiencing 2 problems:
    1. iTunes no longer sees my iPod Nano - the iPod shows on my computer but iTunes does not display the "DEVICES" section in the left side bar.
    (It had been working before but I think this happened after I upgraded to iTunes 10.4.1)
    2. Whenever I quit iTunes it takes a few seconds to close the iTunes menu bar and then displays the error message "the application itunes quit unexpectedly".
    I have been all over these forums and followed every bit of information I could find.
    I've reset the iPod
    I've tried every USB port available
    I've uninstalled iTunes and installed a freshly downloaded version
    I've run Disk Utility several times (below are the results from the last run...)
    Repairing permissions for “The Old Forest”
        Reading permissions database.
        Reading the permissions database can take several minutes.
    Permissions differ on "private/var/log/secure.log", should be -rw------- , they are -rw-r----- .
    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/DVD.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSettings.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSources.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Movies.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Music.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Photos.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Podcasts.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/TV.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
    Permissions differ on "System/Library/PrivateFrameworks/BackRow.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
    Permissions differ on "Library/QuickLook/iWork.qlgenerator/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
    Permissions differ on "Library/Internet Plug-Ins/JavaPluginCocoa.bundle/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
    Permissions differ on "private/var/spool/cups/cache/rss", should be drwxr-xr-x , they are drwxrwxr-x .
    ACL found but not expected on "Applications/Utilities".
    Permissions repair complete
    Any suggestions will be greatly appreciated.

    Problem Solved...
    I had a third party software/plug-in called JAX installed with iTunes.
    I uninstalled it and now iTunes 10.4.1 recognizes my iPod.
    Live a little... learn a lot!

  • ITunes 9 does not recognize iPod Touch (1st Gen); Vista does -- as a ...

    ...Still Digital Camera, complete with a DCIM folder.
    Upon USB hookup, Vista popups up a new window with the directory My Computer\Apple iPod\ , with the sub-directories of Internal Storage\DCIM. Free space and Used space are both 0 bytes.
    Additionally, the attempt to reset the iPod failed, as Vista claims that recovery mode for the iPod is not supported.

    It says 9.1.1(11) -- and the update check says it's there are no updates for me.
    Looking through the drivers that are associated with the iPod, I get:
    \system32\drivers\WpdMtpDr.dll
    \system32\drivers\WpdUSB.dll
    \system32\drivers\WUDFRd.sys
    \system32\WpdConns.dll
    \system32\WpdMtp.dll
    \system32\WpdMtpUS.dll
    No USBaApl.sys at all.
    An attempt to auto-update the driver and by manually pointing to the \system32\drivers\ directory yields:
    Best driver already installed -- Digital Still Camera
    Without an .inf file to easily associate to the iPod, it's hard to choose which of the device drivers to force the usbaaple.sys to the iPod -- I can't choose .sys files, only .infs.
    Of the device types:
    (Standard MTP-Compliant Device)
    --Kodak DC4800 Zoom Digital Camera
    --Kodak DC4800 Zoom Digital Camera
    --Kodak Digital Camera
    --Kodak Digital Camera
    --MTP Device Version: 6.0.6000.16386 [6/21/2006]
    --MTP Device Version: 6.0.6000.18000 [6/21/2006]
    (Standard MTP-compliant devices)
    --Digital Still Camera *What Vista thinks the iPod is
    --Digital Still Camera
    --MTP Device
    --MTP Device
    --MTP IP Device
    --MTP IP Device
    (Standard Windows Mobile device)
    --Windows Mobile device
    (WPD file system device)
    --Microsoft WPD FileSystem Volume Driver
    Outside of the Kodak drivers, I've no idea which one would be best suited for the iPod, and I suspect none of them will work. I should note, the iTunes did recognize the iPod at some point. Thankfully, I only sync'ed to the iPod instead of maintaining a portion of my library on the iPod Touch (I lost some tracks on an iPod Mini when slipped off the jack and hit the ground, crashing the hard drive); I don't have any photos or videos on it.

  • HT4199 My macbook pro and ipad does not recognize my printer on my wireless network, but my pc does. How can I get my apple products to see it on the network so I can print wirelessly?     My printer is a Brother MFC-J270W

    My macbook pro and ipad does not recognize my printer on my wireless network, but my pc does. How can I get my apple products to see it on the network so I can print wirelessly?     My printer is a Brother MFC-J270W

    try disabling email scanning for incoming mail.
    One of the last things that occurs is the mail server and Thunderbird sign off on "where we are up to" and Thunderbird stores this state information in the popstate.dat file in your profile (there is one in each POP mail account folder). If the anti virus, or you for that matter, end the conversation a few seconds early that hand off does not occur and the popstate is not stored.

  • TS1369 After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?

    After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?

    I followed all the instructions on the suggested page. Many files in C:\Program Files\Common Files\Apple\ and C:\Program Files (x86)\Common Files\Apple\ could not be deleted. Message said ""Cannot delete files: It is being used by another person or program"' but could not find iPodService.exe in task manager (also, the "Cannont delete ... " did not mention iPodService.exe).
    Deleted all that I could. Reinstalled iTunes. Still same result. iTunes and computer both recognize my old iPod. Only the computer recognizes iPod Touch.

  • Why windows 8 does not recognize ipod touch model A1367 4th Generation?

    Why window 8 does not recognize ipod touch model A1367 4th generation?  and of course iTunes either.

    See:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    (it applies to win 8)
    Run this to help if it identifies the cause
    iTunes for Windows: Device Sync Tests
    Have you tried on another computer to help determine if you have a computer or iPod problem?

  • Windows XP SP 3 does not recognize HP Scanjet 3770 after downloading and installing driver

    Hello !
    I have a second hand HP Scanjet 3770 scanner.
    After downloading and installing driver there is only 1 icon on my desktop - Image Zone.
    There is not icon of HP Director software, neither on desktop nor in C:\Program files\HP folder
    Windows XP SP 3 does not recognize HP Scanjet 3770 after downloading and installing driver (Image Zone software)
    There is another scanning HP device installed on the same computer - all-in-one HP Photosmart C 4280
    What I have to do ?
    Thank you !

    Some things that pop in my head- your CD/DVD drive may need cleaning (laser eye). There are discs to do this or you can use a cotton swab sometimes to wipe the laser. OR- the last recovery may have been the last fatal strain on the CD/DVD drive and it is now not functioning. Maybe you could borrow the drive from the other Dv4 and try it- or  borrow/buy a USB CD/DVD drive to try.
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • My MacBook Pro (Retina) laptop does not recognize my HP printers

    My MacBook Pro (Retina) laptop does not recognize my HP printers. HP only has updates but not full drivers for Mountain Lion. Some articles say the compatibility might only allow me to print, but the scan feature won't work. I am attempting to use either my HP Color Laser 2840 and my HP Photosmart 209-B printers. I tried to reinstall the printer drivers, but HP doesn't have drivers to download for Mountain Lion OS.
    Anyone else have this issue?

    Get your driver here:
    http://support.apple.com/kb/DL907

  • Windows 7 or itunes does not recognize my ipad, windows 7 or itunes does not recognize my ipad

    Help!   After resetting my ipad, Windows 7 or Itunes does not recognize it.  I have read and followed all assistance or how to's that I came across on line but nothing works.

    Check in this order-
    1. Make sure that your device is not hidden (left hand pane). If it just reads device then toggle between SHOW and HIDE.
    2. Try all the other ports on your computer, even a number of times.
    3. Make sure your lead /connections are not faulty.
    4. If you have another computer try plugging your device into it without taking any action, give it a moment, remove it and try it back in your other computer again.
    5. Make sure you have the latest version of iTunes installed.
    6. If using Widows, make sure all Windows Updates are installed.
    7. Failing all that, see here - http://support.apple.com/kb/TS1538 for Windows and http://support.apple.com/kb/TS1591 for Macs
    8. And failing all that put the device into Recovery mode. See here and note the paragraph 'If you restore from a different computer.... ' down near the bottom of the page -
    http://www.apple.com/support/ipad/assistant/itunes/

  • Brand new Ipod touch bought yesterday - Screen is frozen with an itunes emblem and cable. Unable to refresh or restore ipod. Computer and itunes does not recognize ipod.

    This is first Ipod for me  - I have had less than one day. Screen is frozen with itunes emblem and cable. Unable to refresh/restore or do anything with ipod. I turn off/on and get the same frozen screen. My computer does not recognize ipod. Itunes does not recognize ipod so I cannot restore.... Should I take this ipod back and get a new one? Is this normal?

    Before you can use the iPod you have to activate it by connecting it to a computer with iTunes.  Try the following to get your computer to see the iPod so you can activate the iPod.
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • Upgraded to iTunes 8.1.1 and now iTunes does not recognize iPod

    I recently upgraded to iTunes 8.1.1 and now iTunes does not recognize iPod. The iPod says "Do Not Disconnect" but the device is not listed in iTunes so it will not sync.

    Hey, we are having exactly the same problem! My old ipod died a slow death so I bought a new nano 16gb 4th gen and I can't use it as itunes isn't recognising any ipod being plugged into it. I've been through the whole support database and every USB port is working on the laptop, so I know the computer is recognising its there its just itunes itself - even removed and downloaded it again but no change! If anybody has any ideas what is going on please let me know!!!!

  • Ipod shuffle 4th gen device does not appear in latest version iTunes

    ipod shuffle 4th gen device does not appear in latest version iTunes

    Mine is not recognized by PC-Windows, nor Itunes, and not by the "Mass Storage Device" removal Icon.  I've done all the diagnostic tests, Uninstalled Itunes then reinstalling, etc.etc to no avail. Yet never had a problem with old generation Ipod, (died of old age) and Gloria's Ipod after two plus years is going strong with never an issue.  I belive Apple is having significant problems with the 3/8 inch shorter newest Ipod generation.  If your Ipod is still under warranty you need to call Apple support.  

  • My iPod shuffle 4th Gen does not appear on the lates iTunes

    Hi.
    Was wondering if you could help.
    My iPod shuffle 4th Gen does not appear on the lates iTunes. I have tried everything there is on google, but with no avail.
    Please help.
    Thanks

    Hello SammyZain,
    The article linked below details a number of troubleshooting steps that can help get iTunes to see your iPod.
    iPhone, iPad, or iPod not recognized in iTunes for Windows
    https://support.apple.com/en-us/HT204095
    Cheers,
    Allen

Maybe you are looking for