HT2404 Already purchase and sign. Lost internet data...aaaahh... .error - "We could not complete your purchase.The product distribution file could not be verified. It may be damaged or was not signed".

Already purchase and sign. Lost internet data...aaaahh... .error - "We could not complete your purchase.The product distribution file could not be verified. It may be damaged or was not signed".

Update: i spoke to a very knowledgeable applecare representitive who walked me thrue the process, we were trying to figure out what exactly was preventing Mountain Lion from installing & (after a process of elimination) it turns out you need to be log in as an Admin to download it, we also made sure everything was up-to-date. Downloading Mountain Lion took about 40 minutes (with roadrunner high speed internet, DSL might be a bit slower) once it was downloaded the installation process was very intuititive with just a few clicks and about 35 minutes i had the latest Operating System.

Similar Messages

  • Can not buy Mountain Lion: The product distribution file could not be verified. It may be damaged or was not signed.

    When I want to buy Mountain Lion I get the following message
    The product distribution file could not be verified. It may be damaged or was not signed.
    I have a MacBook Pro 15" from mid 2010 with OS X 10.7.4
    I have already reinstalled Combo 10.7.4 but that did not bring any change
    Does any one have an other greate idea?
    Thanks in advance for your help
    Rene

    renefromhannover wrote:
    Hello to everyone that helped me.
    I have tryed all the solutions that you have offered, but with no sucsess.
    I have also tryed to contact the support from the AppStore, but I only got the answer please contact our other collegues, from the Technical Support unit.
    I tryed as the last atemped to reinstall Lion 10.7 through the AppStore (by going to purchases) after I went through the process, downloading and installing, I could also purchase, download and install Mountainlion.
    (one small hick-up, after I finished downloading Lion, the AppStore gave me the same Message as before:
    The product distribution file could not be verified. It may be damaged or was not signed.
    I just pressed the button to download, again. After that I had no more issues.)
    I hope that this will help you.
    Best Regards
    Rene
    Hello,
    In my case, that would not be possible since before the message I have got , the system said
    "We could not complete your App Store request" or something similar.  And the only choice I had, is to click on OK button. As I said, the only way I found is to start from Mac OS 10.6 to succeed in buying, not only downloading, but simply buying Mountain Lion.
    Best Regards from France

  • IBooks Author.....Download error. What does this mean? "The product distribution file could not be verified. It may be damaged or was not signed."

    This is happening when I try to download ibooks. It just doesn't work?

    Try this...
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
    Type this exactly as you see it here:
    /Library/Preferences/SystemConfiguration
    Click Go
    Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
    Relaunch the App Store and try downloaing Mountain Lion.
    Might also need to disable anti virus software and turn off the Firewall in System Preferences > Security & Privacy > Firewall.

  • Buy Mountain Lion: The product distribution file could not be verified. It may be damaged or was not signed.

    Hi community,
    When trying to buy Mountain Lion I get: "The product distribution file could not be verified. It may be damaged or was not signed.”, any clue on how to fix this issue? It only happens in one of my computers.
    In the console I get an error when trying to purchase it:
    7/26/12 9:50:34.387 PM App Store: FRPurchaseManager: Preflight operation for 537386512 failed with error: Error Domain=com.apple.appstore Code=0 "The product distribution file could not be verified. It may be damaged or was not signed." UserInfo=0x7fde9bc452a0 {NSLocalizedFailureReason=Cannot create PKProduct from "file://localhost/var/folders/8l/ndt85j717d3_k8gr6ztmljdc0000gn/C/com.apple.app store/537386512/preflight.pfpkg" Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server." UserInfo=0x7fde9bc43b50 {NSUnderlyingError=0x7fde9bc42e60 "The requested URL was not found on this server.", NSErrorFailingURLStringKey=file:///var/folders/8l/ndt85j717d3_k8gr6ztmljdc0000g n/C/com.apple.appstore/537386512/preflight.pfpkg/index.sproduct, NSErrorFailingURLKey=file:///var/folders/8l/ndt85j717d3_k8gr6ztmljdc0000gn/C/co m.apple.appstore/537386512/preflight.pfpkg/index.sproduct, NSLocalizedDescription=The requested URL was not found on this server.}, NSLocalizedDescription=The product distribution file could not be verified. It may be damaged or was not signed., NSUnderlyingError=0x7fde9bc442b0 "The requested URL was not found on this server."}
    1) I deleted the /var/folders/8l folder (gets recreated when opening the app), no result.
    2) Tried to check "Best attempt" for both OCSP and CRL certificate management in Key Chain.
    No result in any way.
    Any idea?

    Hello
    It can be an issue related to antivirus so disable it or download in safe mode
    regards

  • I tried to download Mavericks overnight and it never finished.  When I tried to download again I got this message "We could not complete your purchase.The product distribution file could not be verified. It may be damaged or was not signed." Help?

    I tried to re-download Mavericks after an apparent failed attempt and now I get the message "We could not complete your purchase.  The product distribution file could not be verified.  It may be damaged or was not signed."
    Can anybody help?

    Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
    Step 1
    Back up all data.
    From the menu bar, select
     ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
    Step 2
    Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
    Step 3
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • I can't update IPhoto, it says "the product distribution file could not be verified it must be damaged or signed in" I bought it on iTunes and have 8,000 photos already. how can I update and correct this??

    I can't update IPhoto, it says "the product distribution file could not be verified it must be damaged or signed in" I bought it on iTunes and have 8,000 photos already. how can I update and correct this??

    You might try resetting the App Store application and clear the cookies via this menu:
    as described in this website: Make use of the Mac App Store debug menu | MacFixIt - CNET Reviews
    OT

  • I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

    I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

    I went to Purchases and it worked from there having had the same problem you describe.

  • I tried to download the latest OSX Mountain Lion and got this notice - "We could not complete your purchase.  The product distribution file could not be verified.  It may be damaged or was not signed. "  What does this mean and why can't I download it?

    I tried to download the latest OSX for my iMac - Mountain Lion.
    This is the message that I received:
    "We could not complete your purchase.  The product distribution file could not be verified.  It may be damaged or was not signed."
    What does this mean?

    The only thing that worked for me was to boot in safe mode.
    Power down.  Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore. 
    No trouble at all once I did this.
    Reminder: create full backup before you upgrade OS
    Hope it helps.

  • Why can't I purchase and download Mountain Lion? I get the following message: The product distribution file could not be verified. It may be damaged or was not signed.

    I have tried to re-install Lion, delete different cach folders, etc., nothing is working - I keep getting the same message:
    We could not complete your purchase
    The product distribution file could not be verified. It may be damaged or was not signed.
    Please can anyone be of kind assistance.
    Thank you!
    Zanjan Fromer

    I have tried to re-install Lion
    If you are trying to reinstall Lion, you need to use Lion Recovery
    Why can't I purchase and download Mountain Lion? I get the following message:  The product distribution file could not be verified. It may be damaged or was not signed.
    For that issue, quit the App Store if it's open. 
    Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
    Type this exactly as you see it here:
    /Library/Preferences/SystemConfiguration
    Click Go
    Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
    Relaunch the App Store and try downloading MLion.
    *****   Your post is rather confusing. There's a difference between reinstalling Lion and downloading Mountain Lion.

  • I purchased the mountain lion and while downloading an error message appear :The product distribution file could not be verified. It may be damaged or was not signed. what i've to do to complete downloading??

    please help me coz i'm anew mac user and i don't have much knowledge about mac system

    how can i skip his error ( The product distribution file could not be verified. It may be damaged or was not signe )
    because it's driving me crazy

  • When I click on free upgrade to Mavericks it says 'we could not complete your purchase, The product distribution file could not be verified. It may be damaged or was not signed.' What should I do? Thanks

    When I click on free upgrade to Mavericks it says 'we could not complete your purchase, The product distribution file could not be verified. It may be damaged or was not signed.' What should I do? Thanks

    Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
    Step 1
    If possible, test on another network, such as a public hotspot (if the computer is portable) or the hotspot created by a mobile device. A network gateway that blocks some traffic, most likely on a company or university network, could be causing the error.
    Step 2
    Back up all data.
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
    Step 3
    Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
    Step 4
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Download failed and receive the following message: The product distribution file could not be verified. It may be damaged or was not signed.

    download failed due to internet problems. I can't restart the download again and receive the following message: The product distribution file could not be verified. It may be damaged or was not signed. please help thanks

    I went to Purchases and it worked from there having had the same problem you describe.

  • We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed.

    I originally purchased Aperture 3 for my MacBook Air via the App Store. There is now an update available to version 3.2.2.
    When I follow the download process to update I get the message:
    We could not complete your purchase.
    The product distribution file could not be verified. It may be damaged or was not signed.
    There are other discussions advising deleting the App Store then downloading the Snow Leopard 10.6.6 combo update to resolve this problem but my MBA is running Lion 10.7.x (as supplied, not upgraded).
    I have two questions:
    1. If I try to delete the App Store (by dragging it to the Trash) I get a message telling me is cannot be modified or deleted as it is part of the OS. So how would I proceed if downloading the 10.6.6 update is necessary?
    2. Is it OK to download and install an update for an earlier version of OSX as I would be doing if I followed the suggested resolution?
    From browsing the support discussions this seems to be a common problem for OSX 10.7 Lion users. I would expect a resolution via Software Update but all Software Updates are up to date on my MBA.

    Donald...
    So how would I proceed if downloading the 10.6.6 update is necessary?
    That won't work since you are running v10.7
    Is it OK to download and install an update for an earlier version of OSX as I would be doing if I followed the suggested resolution?
    No.
    Since you are running Lion you can use Lion Recovery to reinstall the App Store app.

  • HT201364 trying to download os x mavericks and i get an error saying "The product distribution file could not be verified. It may be damaged or was not signed." how do i fix this so i can update my new macbook pro?

    "The product distribution file could not be verified. It may be damaged or was not signed."
    please help! i want to update my computer!!!

    "Update your new MacBook Pro"?
    Well, if your MacBook Pro is new, it already has Mavericks installed and there is nothing to update.
    Go to the Menu Bar, and click the Apple logo.  Then click "About This Mac."  Does it show OS X 10.9 or 10.9.1?
    If so you are already running Mavericks.

  • When ever i'm trying to install an app from the app store i'm getting the following error "We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed", plz help me to rectify this .

    when ever i'm tring to install an app from the app store i'm getting the following error.
    "We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed".
    someone plz help me to overcome this.

    Installing the appropriate combo update may help...
    If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
    For 10.6 Snow Leopard >  Mac OS X 10.6.8 Update Combo
    Then restart your Mac. Try the App Store.
    If that doesn't help, try the following..
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
    Type this exactly as you see it here:
    /Library/Preferences/SystemConfiguration
    Click Go
    Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
    Relaunch the App Store and try downloading Mountain Lion.
    You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall

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