HT2404 When I try to download free updates for apps, I've suddenly started getting an error message saying: You cannot update this software since you have not owned the major version of this software." But I do own the apps. And I haven't changed my ID
When I try to download free updates for apps, I've suddenly started getting an error message saying "You cannot update this software since you have not owned the major version of this software".
But I HAVE owned the software, for ages. (And, in any case, the apps in question are all free.)
And I don't have multiple Apple IDs.
What can I do?
Any advice much appreciated
This can occur if you bought the machine used and iLife was reinstalled with another AppleID.
This also can occur if the "free apps" you downloaded have paid upgraded versions and/or are now payware and you can't get updates.
All software from MAS is copy protected, it might be free as in "no charge" but it's not free in the sense you can share it with others.
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Please note:
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When I installed the update originally, it said it installed correctly. How do I fix this?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99659) -
so i restored my phone and updated to ios 6, but now my itunes isnt recognizing my phone, and all of my contacts/pictures/messages etc are gone. please help. i'm having so many problems with this update, and i've never had a problem with an apple product yet.
Is your iPhone turned on or off? Are you still able to use it? If yes, sync everything to your iCloud so everything is saved. The following steps/suggestion will delete all your data so it is important to sync everything to your iCloud or iTunes:
Again, WARNING: This will restore the iPhone to factory setting.
Connect your iPhone to your computer and launch iTunes, turn your iPhone off (hold down power button), hold down power button (on top) while holding the home button (middle button/the only button on the iPhone) for 10 seconds. After 10 seconds, release ONLY the power button (on top) while continuing to hold down the home button (middle button/the only button on the iPhone) until a message appears in iTunes.
Then you can try updating yout iPhone again..
I hope this helps! Good luck.
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