HT2589 I am unable to buy and app. My phone prompts me to add a credit card in order to purchase app although i have $25 in the account. Any suggestions?

Why do I get a prompt to add a credit card to my account in order to purchase an app? I have $25 in my account to use and I do not want to add a credit card.

Have you contacted iTunes support and asked them why the message is appearing ? If not then you can do so via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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Unable to buy an App

HeyHo,
since yesterday i'm unable to buy an App from the App Store. Although I have enough money. I should ask the Support, but they are just conusing me and I won't pay for support?!
Does anybody has the same problem?
~Pia F.

What is the problem that you are having e.g. does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you will need to do so, we are fellow users here on these forum, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

How can I buy and app from a foreign appsore

I have the French version of ioS and it seems to automoatically direct me to the French appstore.
I want to buy an app that is available only on the US appstore (Airmail).
Can I do that?
Thanks

The iTunes App Store is only national and some regional. You must buy from the store in whose area you reside. If you live in France you may not buy from the US store.

Every time I try to buy and app it says that I need apple support. I have checked restrictions and restarted my phone. What do I do?

Every time I try to buy and app it says that I need apple support. I have checked restrictions and restarted my phone. What do I do?

Do as the error message states and contact Apple Support. If there is a problem
with your iTunes account, that problem must be resolved before you can download
anything.
Start here:
http://www.apple.com/support/itunes/contact/
or
https://getsupport.apple.com/Issues.action

Hi, I had registered my credit card a week ago on Apple.and then that day I remove all information about credit card off my apple acount.but today i learned that 2 dollars payment has been given off my credit card.but I never buy any paid apps.Each ti

Hi, I had registered my credit card a week ago on Apple.and then that day I remove all information about credit card off my apple acount.but today i learned that 2 dollars payment has been given off my credit card.but I never buy any paid apps.Each time I was looking up my Itunes on pc , but there was always a 0.00$.so I do not know what to do now.please help me.check it . what happened and where is the 2 dollars? Please .

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

I tried buying a app but it's telling me the Apple ID is on lock and I can't make purchases, I tried buying a app but it's telling me the Apple ID is on lock and I can't make purchases

I tried buying a app but it's telling me the Apple ID is on lock and I can't make purchases, I tried buying a app but it's telling me the Apple ID is on lock and I can't make purchases. What do I do?

I'm not sure what you mean by "on lock". If you mean your Apple ID has been disabled, see this support article:
http://support.apple.com/kb/TS2446
If that doesn't help, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store. Otherwise, please post back and clarify your situation.
Regards.

Why can't I buy in app. I have brought both games and in app before. I have tried to by a full game but as of 24 hours ago I can not do any thing. My card details are correct I have money in my account. I have checked country and restrictions.

I have never had a problem before.
I have down loaded apps, games, I have upgraded from the free trial to full game by making a purchase.
I have made in app purchases before.
For just over 24 hours now I cannot connect to iTunes Store. Every time I try to purchase anything I just get an error message saying' cannot connect to iTunes store'
I have checked my account details and my card details they are all still correct.
I have tried making purchases via different makers, I.E big fish or different. It doesn't matter no matter what I try I cannot purchase anything.

Cannot connect to iTune Store
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

I have $8.05 balance on my gift card. I tried to buy an app more expensive than that so i had to add my credit card to the apple account. But I couldn't use the balance from the gift card anymore. How can I select to use it? or did I lose it?

I have $8.05 balance on my gift card. I tried to buy an app more expensive than that so i had to add my credit card to the apple account. But I couldn't use the balance from the gift card anymore. How can I select to use it? or did I lose it?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The MAS should use any credits first and then apply the remainder to a listed bank card.

My friend wanted to create a new iCloud account that was different to her iTunes and app one when she deleted her iCloud account that was the same as her iTunes it won't let her log into her iTunes one now

My friend wanted to create a new iCloud account that was different to her iTunes and app one when she deleted her iCloud account that was the same as her iTunes it won't let her log into her iTunes one now what can I do to fix it she has paid or apps and songs and of she makes another account everything will be lost.
Need help please :) thanks

Ah thanks Razmee however there is NO option to delete the iCloud account in settings!

I have updated my iPhone 3s to the latest software. I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download as the phone says I don't have any music or apps available. Help!

I have updated my iPhone 3Gs to the latest software in an attempt to iron out a problem with a new telephone network provider (Tmobile). I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download from iTunes as the phone says I don't have any music or apps available to re-download although it all shows up on my Mac. The music and app content cannot be restored when I try to restore the phone from the back up I madeon my Mac. Help!

Working on that now. I'm just getting frustrated that everytime I run updates for the phone I end up with tech problems that I have to spend time solving as opposed to updates that actually improve my usage. Now I will once again get to spend hours reloading my phone all for updates that didn't affect my usage in the first place.

I have an itunes account without credit card.How can I add a credit card to my account? Also, is there a way to buy apps without credit cards but via app store? Also, I want to download it directly to my iPad, can I do it even if i add credit card via pc

I have an itunes account without credit card. How can I add a credit card to my account? Also, is there a way to buy apps without credit cards but via app store? Also, I want to download it directly to my iPad, can I do it even if i add credit card via pc?

Changing Account Information
http://support.apple.com/kb/HT1918
Apps Store FAQ
http://support.apple.com/kb/HT4461
iTunes Store FAQs
http://support.apple.com/kb/ht1689
http://www.apple.com/support/ipad/applications/

My iphone 5 broke so had to get a sim card and put it in my husbands old iphone 4. i can not figure out how to get my imformation on this his old phone; contacts, apps ect. i have switched my icloud account and apple id on the phone but nothing. HELP!

My iphone 5 broke so had to get a sim card and put it in my husbands old iphone 4. i can not figure out how to get my imformation on this his old phone; contacts, apps ect. i have switched my icloud account and apple id on the phone but nothing has changed. please HELP!

You do a restore as new to wipe the iPhone then at the end of restore you will be asked to restore from backup. Choose your iPhone backup.
Note you cannot restore an IOS newer than the IOS on iPhone, you need to update iPhone first.

I got a itunes gift card and when i try and buy some thing it asks me for my credit card details how does that work when i have £15 on my fone that i got on a gift card?

i got a itunes gift card and when i try and buy some thing it asks me for my credit card details how does that work when i have £15 on my fone that i got on a gift card? as i am trying to buy a song and it is starting to really cheese me of now where it keeps asking for credit card details is there a way round it with out having to use a credit card?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I updated my ipod on my computer to the ios 5 and it updated but all of the music, movies, and apps were cleared off. I cannot put any of it back on please help! :(

I updated my ipod on my computer to the ios 5.1.1 and it updated but all of the music, movies, and apps were cleared off. I cannot put any of it back on please help!

Go to iTunea>Preferences>Devices and see if there is a backupright at the time you did the update. Then try restoring from that backup. If the apps are in your iTunes library, any app data will be restored to the iPod.
When restoring from an iOS 4 (or later) backup, if the device had a passcode set, iTunes will ask if you want to set a passcode (and remind you that you had protected your device with a passcode). iTunes will not ask you to set a passcode when restoring from iOS 3.x and prior backups.
Therefore, remembe the passcode that you enter this time.
It appears that if you restore from a backup, that backup is not subseqyently overwritten by the next backup.

HT4976 Since updating my iphone 4S to ios 7.1 my phone will no longer ring and apps do not have sound.

Since updating my iphone 4S to ios 7.1 my phone will no longer ring and apps do not have sound. I have made sure the do not disturb is not turned on and have also gone into Accessibility and made sure sound is not off there. I have done a reboot and also a reset of the settings. When I set my ring tone, the sample tone plays, however, the phone only vibrates when I get a call. The apps also do not have any sound. Everything was working fine until the update.

I am positive the half moon isn't there. That one caught me once before so now I am careful to check.
Thanks for the idea tho!

HT2589 I am unable to buy and app. My phone prompts me to add a credit card in order to purchase app although i have $25 in the account. Any suggestions?

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