HT2736 I redeemed a gift card in an old account by accident. It doesn't appear I can transfer credit to my current account. Tried to gift songs from old one to current but credit card charged, then deleted cc info but still doesn't work. Suggestions?

I redeemed a gift card in an old apple account by accident. It doesn't appear I can transfer the credit to my current apple account. Suggestions online were to gift songs from old account to new one but when I did my credit card was charged. I have deleted my credit card info and now it won't let me gift songs at all. Credit is showing in old account, any suggestions how to utilize?

You cannot gift with a gift balance. You must use cc to gift

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Hi i'm trying to import songs from my pc winxp to itunes all my other music is in itunes but these songs always end up in the "not added folder" they were in mp3 format

Hi ive tried and tried to import these files i downloaded 2 different converters they were in mp3 format i changed them to aac 2x but they wont import to itunes.
my ipod touch is running ios5 my pc is old but upto date its driving me MAD the files in question were on my samsung galaxy s2 i imported over a 1gb from my phone but these dam files!!!!!! someone please help me thanks in advance Neil

The transfer of content from sources such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve music files and playlists from your iPod. I use Senuti but have a look at the web pages and documentation for the others too, you'll find that they have varying degrees of functionality and some will transfer movies, videos, photos and games as well. This is just a small selection of what's available, you can read reviews and comparisons of some of them here:
Wired News - Rescue Your Stranded Tunes
Comparison of iPod managers
Senuti Mac Only (Currently only the beta version is iPod Touch & iPhone compatible)
PodView Mac Only
PodWorks Mac Only
iPodDisk PPC Mac Only (experimental version available for Intel Macs)
TuneAid Mac only (iPhone and iPod Touch compatible)
iPodRip Mac & Windows
YamiPod Mac & Windows
Music Rescue Mac & Windows
iPod Music Liberator Mac & Windows
iGadget Mac & Windows (iPhone and iPod Touch compatible)
Floola Mac & Windows
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide

Firefox does not start in Windows Vista. It can be seen in the task manager that the process is running. But nothing happens. After deleting the process it still does not work.

Are there any issues with Firefox 10 and Vista? IE works.

Hi webero,
There are no Known Issues that I am aware of. You should take a look at [[Firefox is already running but is not responding]] and our article called [https://support.mozilla.org/en-US/kb/Firefox-not-start Firefox will not start].
Hopefully this helps!

Please help needed os x lion I wish to transfer photos from the iPhoto library to a album or folder then delete them from the Library but when I do this it also deletes them from the album ? how do I do this please.

Please help needed os x lion I wish to transfer photos from the iPhoto library to a album or folder then delete them from the Library but when I do this it also deletes them from the album ? how do I do this please.

Albums are not places to store photos, they're more like "labels" you can apply to photos to better organize them. A single image file can be in multiple albums... they are not copies, it's simply been labelled as being in all those albums. So what you're trying to do doesn't make sense, because it's based on incorrect assumptions.
The iPhoto library will always show all photos that you have added to iPhoto.

Dear Sir/Mam, I am writing you because of facing a problem in my ipod. I have downloaded wechat a month a go and then deleted later on, but last night I needed wechat again so i try to download it but the very astonishing problem occurs in downloading tha

Dear Sir/Mam,
I am writing you because of facing a problem in my ipod. I have downloaded wechat a month a go and then deleted later on, but last night I needed wechat again so i try to download it but the very astonishing problem occurs in downloading that. In apple store when i search wechat there is written open on it right side instead of free or install. I become so much astonished that if i don't have wechat in my ipod apps then how it become written open on it....?????? i just tap that open but its nor opening neither downloading.....
I am so much worried about that problem because i need wechat badly....
Please help me as soon as possible....

If you are getting the 'open' option on the Purchased tab in the App Store app then that implies that you still have the app installed - you've checked all of your iPod's homescreens and app folders for it, and tried searching for it via its spotlight search screen (swipe your first homescreen to the right) ? Do any of those find it, or if you tap on the 'open' button does that open the app ?

HT4914 I often record songs at a particular tempo, iTunes Match will then match it and send it back to me at the original tempo, is there anyway I can stop some songs from being matched. At the moment I have turned match off. But I would like to sync play

I often record songs at a particular tempo, iTunes Match will then match it and send it back to me at the original tempo, is there anyway I can stop some songs from being matched. At the moment I have turned match off. But I would like to sync playlists.

How old was this backup? It sounds like it was at least several weeks old.
You can look directly in the TM backup for the music.
1. Connect to the external HDD the backup is kept on.
2. Open a Finder window and select the backup drive in the left hand panel. Double click into the folders until you see a list of folders with dates.
These are the incremental backups. You can start at the top or the bottom of the list but I suggest you double Latest/<HDD Name>/Users/<Account Name>/Music/iTunes/iTunes Media/Music. From this location you can start looking for the "missing" music. When/if you find it you can simply drag-n-drop to ~/Music/iTunes/iTunes Media/Music on the internal HDD.
If the music is actually not in the backups (for whatever reason) then you've got a problem.
You can download the uploaded files from the cloud by deleting the affected tracks from the iTunes library (but not the cloud!), highlighting multiple tracks at once, right-clicking and choosing "download."

Tried out some apps, then deleted them. They still show in App Store/iPad Apps/Purchased section. How to delete from there?

Tried out some apps, then deleted them. They still show in App Store/iPad Apps/Purchased section. How to delete from there?

You can't currently permanently delete any items from your purchase history, all you can do is hide them so that they don't appear on the Purchased tab : hiding and unhiding. As your iPad is on iOS 6 then you will need to do the hiding via your computer's iTunes, it doesn't currently work directly on iOS 6 devices

Hi everyone,,i bought a used iphone 5 with iOs 7.0.3. i want to delete the icloud account and add mine. I have sent an e-mail to the current account being used in my iphone. How can i get rid of this account plzzz help me out

Hi everyone,,i bought a used iphone 5 with iOs 7.0.3. i want to delete the icloud account and add mine. I have sent an e-mail to the current account being used in my iphone. How can i get rid of this account plzzz help me ou

no i called the store owner from whom i bought it. he was like i will check in records and if there is something i will let u know...he was like send an e-mail its better so if it was stolen so the shopkeeper wouldnt let me to e-mail to the owner

I just tried to copy text from power point to a word document. Since then the word document is frozen an shows no reaction. Also can not restart word. Can anyone help me to unfreeze or recover the word document?

I just tried to copy text from power point to a word document. Since then the word document is frozen an shows no reaction. Also can not restart word. Can anyone help me to unfreeze or recover the word document?

If the PDF page content is an image (for text that'd by the image that any scanner provides) then it is an image that exports to Word.
Regardless, Adobe Reader cannot export PDF page content, cannot create PDF and cannot manipulate PDF page content.
Adobe Reader is a PDF viewer only.
Perhaps you have a subscription to one of Adobe's online subscription services.
(ExportPDF, PDF Pack, etc.)
Each of the online subscription services have their own dedicated user-2-user forums.
Easy find as there here in Adobe's Forums. Hmmm, just dumping somewhere means ... Ah well, won't go there. Miss Manners would not approve eh.
Resources for getting into a dialog with Adobe:
(other than the user-2-user forums)
~~~~~~~~~
To contact support for acrobat.com subscription services:
https://www.acrobat.com/misc/en/contact-support.html
Other links to support:
http://helpx.adobe.com/contact.html
http://helpx.adobe.com/support.html
contact Adobe Customer Care on Twitter @AdobeCare.
Phone support (for a fee - have credit card ready)
800-833-6687, Mon - Fri, 5AM - 7PM PT
Be well...

Please please can some one tell me how do you charge ur ipad with ur laptop. it doesn't chage wen I put use the wire. only charges when I plug the socket in.

please please can some one tell me how do you charge ur ipad with ur laptop. it doesn't chage wen I put use the wire. only charges when I plug the socket in. Iv never used an ipad b4 so don't really know much. Hope some one knowz.

The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
Tips About Charging for New iPad 3
http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

Please Help,how do i get my iphone 4 to play all my songs from icloud, it is currently only playing just a smal number of songs from my library which is stored in icloud.

Please Help,how do i get my iphone 4 to play all my songs from icloud, it is currently only playing just a smal number of songs from my library which is stored in icloud.

There are a number of OS X apps, many free, that will save your messages, allowing to view and print them.
http://www.softwarebbs.com/wiki/How_to_transfer_SMS_from_iPhone_to_Mac,_backup_i Phone_SMS_message_on_Mac
Google, for other options
Your "other" of 6 GB may include corrupted data or file sytem errors. If after removing the messages there is still >2GB, you will need to restore the phone in iTunes, first using a backup (made after deleting the messages) and if needed as a new iPhone.
iTunes: Restoring iOS software

How can i view a list of previous purchases i have made from the appstore on my iphone that i have now deleted?

how can i view a list of previous purchases i have made from the appstore on my iphone that i have now deleted?

Launch iTunes on your computer. Select iTunes Store in the source list on the left then click Sign In right side of the iTunes window just above QUICK LINKS.
In the Account Information window click See All to the right of Purchase History.

HT1473 Im having problem while transferring songs from PC to Ipod. Ive followed all steps 'File Add to Library' but i cant find songs in my ipod. Ive also synced the ipod and backup as well but still same. what to do?

Im having problem while transferring songs from PC to Ipod. Ive followed all steps 'File<Add to Library' but i cant find songs in my ipod. Ive also synced the ipod and backup as well but still same. what to do?

Try:
iTunes: Finding lost media and downloads
iTunes: How to re-create your iTunes library and playlists
Next try:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Also:
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

I am trying to import songs from a CD but it takes more than 15 minutes per song. What should I check?

I am trying to import songs from a CD but it takes more than 15 minutes per song. What should I check?

Do you have error correction turned on? (iTunes preferences - General - Import settings.) If so, it will take much longer to copy audio CD's.

HT1725 I'm trying to buy songs on my iPad and it won't let me because of security questions but I forgot this so how do I resolve it?

I'm trying to buy songs on my iPad and it won't let me because of security questions but I forgot this so how do I resolve it?

Call Apple Care for your country and the 1st tier agent should be able to assist you or transfer your call to the Account Security team.

HT2736 I redeemed a gift card in an old account by accident. It doesn't appear I can transfer credit to my current account. Tried to gift songs from old one to current but credit card charged, then deleted cc info but still doesn't work. Suggestions?

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