HT2736 im going out of town tomorrow and i want to rent a few movies, when i go to rent them it asks for my secrity questions and i forget them, i tried to do the resuce email thing but it wont let me, what are my other options other than phoning apple su
please help
If by 'won't let me' you mean that you don't have a rescue email address on your account : http://support.apple.com/kb/HT5312
Then you will need to contact iTunes Support / Apple to get the questions reset - which will normally be by phone as they need to confirm your id and that it's your account.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
Similar Messages
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I got an new a ipod and i when i try to buy it asks about my seurity questions i and forgot the anwsers to it
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How do i see a list of the apps that have been downloaded and the dates and times and amounts? Tried to follow the on-line thing but i want to compare what has been downloaded with my visa bill. HELP!!
See this -> http://support.apple.com/kb/HT2727
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I haven't recieved the code for gift my dad bought me? We have tried to resend the gift 3 times, but nothing happens! Do any of you know what to do?
Turns out my son had a mail filter on and had redirected the email to another folder, hence decline all knowledge of it! I got the invoice as one transaction the following morning. All OK.
Suggest you check to ensure the email address is valid and being sent to the right folder. Also check your invoice the following day as it will confirm the address you sent the gift to. -
I am trying to swap my Apple ID with my Alternate email address but it wont let me
I am trying to swap my Apple ID with my Alternate email address but it wont let me - it says that the ID and alternate email address cannot be the same - I have treid changing the alternate email address first to a different one but this has failed.
Get a gmail e-mail address until you get a more permanent e-mail address
https://accounts.google.com/SignUp?service=mail&hl=en_us&continue=http%3A%2F%2Fm ail.google.com%2Fmail%2F%3Fpc%3Den-ha-na-us-bk&utm_campaign=en&utm_source=en-ha- na-us-bk&utm_medium=ha -
I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412) -
I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.
It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there. -
im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98991) -
hello
when i type in the correct answer for my security question it always comes up as incorrect I have the answer written down but there not working can someone helpHi, Corinneact.
Thank you for visiting Apple Support Communities.
The usual cause for errors is that the security question responses are case sensitive. If case sensitivity is not an issue with your answers, see the last step in the attached section of the article below.
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Cheers,
Jason H. -
TS3297 i tunes is asking for my security questions and i cant remember the answers?
i tunes is asking for my security questions and i cant remember the answers?
If it hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92585) -
I always download stuff then is suddenly asked for my secureity questions. and i guessed what they were then it kicked me off
how can i re-access my acount and change my secureity questions
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When I signed on at Christmas an update was available on my ipod classic. When I updated it...... it then crashed and when I took it to the store they dismissed it and said its a driver/hardware problem (which it didnt have before I updated it to the latest version) anyway its now dead.
I also have a nano that was purchased as a present for me and I want to add the nano to the same account but it wont let me as it was originally set up in a different account. I have tried to cancel/delete that account but it still wont let me add the new nano to the original account. Can anyone help wih this please?.http://www.apple.com/feedback
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I was on my ipod and my facebook wouldnt load so i deleted it and was redownloading it and it froze. I turned off my ipod and tried to turn it back on. In the process of turing it on it froze with the apple screen and now wont turn back on. I plugged it into the computer but it wont connect. What should i do?
Hold the home button and sleep button down together for 16 second when device is on. This will reset it in DPU mode which completely shuts of device. Once it has loaded it should be fixed
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My company set up an Icloud apple id under their help desk email by mistake and there isnt a password so how do i change the email address/apple id
to my email address that i do have the password for? I can use the Ipad for everything except the Icloud account.If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23 -
I just got an iphone recently and I started my apple id using my gmail email address. I decided to change email from gmail to icloud so I setup an icloud email account and now I have two apple id accounts. All my primary information is in the gmail apple id account and i just want to merge the two together. I've tried changing the apple id on the main account to the icloud email, but it says it already exists. How can I merge these two accounts without deleting one or the other?
Thanks
pallhuesYou can't merge iCloud accounts.
You could move all your calendars contacts etc over from the account you don't want to the one you do, it's not simple but about all I can suggest.
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