HT3204 Error message : "network connectivity was reset" for trying to update itunes match".

I followed instructions and did the apple diagnostics test.  all is great.  but still can't connect to store for itunes match update
test results:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. OptiPlex 740 Enhanced
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013A4940C94B410
Current user is an administrator.
The current local date and time is 2012-08-31 13:45:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro NVS 210S
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: b6a928898d4b66af3e0514c8306d304a
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {9FFBFD41-4DF8-415F-9A43-38F1968B5161}
Description:    Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address:    192.168.80.151
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.80.1
DHCP Enabled:    Yes
DHCP Server:    192.168.80.25
Lease Obtained:    Wed Aug 29 16:31:46 2012
Lease Expires:    Wed Sep 05 16:31:46 2012
DNS Servers:    192.168.80.20
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-08-31 13:30:55.

PS: I also went into Internet Explorer...
Selected Tools, selected Internet options, then selected Advanced Tab
Then I looked for the security section and made sure that SSL 2.0 was selected.
I was still unable to access iTunes Store.

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