HT3204 I updated my iphone 4 and now it won't turn on. All i get is the itunes logo and an image that looks like the charger plug.
I UPDATED MY IPHONE 4 AND NOW IT WILL NOT TURN ON. ALL IGET IS THE ITUNES LOGO AND AN IMAGE THAT LOOKS LIKE THE CHARGER PLUG.
plumbin wrote:
.... ALL IGET IS THE ITUNES LOGO AND AN IMAGE THAT LOOKS LIKE THE CHARGER PLUG.
1) Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766
Make sure you have the Latest Version of iTunes Installed on your computer ( v 11.1)
iTunes free download from www.itunes.com/download
Similar Messages
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My ipod touch needed to be updated so I did and now it won't turn on all it does is show the itunes icon and says toconnect it to itunes so I did and let it be updated and now it wont turn on and I tried resetting but nothing changed.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I turned my iphone off when visiting the doctor's surgery and now it won't turn back on. It had 73% battery left and I have tried connecting it to my computer with USB but nothing happens. I have taken out and replaced the sim card too. Any suggestions
If wjosten's tip doesn't work try plugging it into a USB charger (not through your computer), wait about 30 seconds and it should come on. If it doesn't remove the cord from the phone and keep trying this. I've had this same issue and found a combination of the reset & charging cable tends to work. Sometimes it takes about 5 minutes for the phone to respond.
Best of luck. -
My iphone will not turn on.... it froze earlier today and now it will not turn on all i get is a black screen with the apple symbol every once in awhile... also it will not connect to my computer so i can reset it to factory settings
Sammyhunter lets get you back in action! Has there been any physical/water damage to the device? Try pressing and holding the home and power button together. Once the Apple symbol appears release both buttons. Keep us posted!
AshleyS_VZW
Follow us on Twitter @VZWSupport -
I tried to update my iPhone 5s now it won't turn on.
I've plugged it into my laptop and it came up on iTunes stating the phone is in recovery mode, I clicked to restore the iPhone and it is currently doing so now. I don't understand how I updated my ipad and that had no issues yet my phone did? Will my phone turn on after the iPhone has restored? I'm worried as I've not even had the phone that long. I had no issues before the update.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Just updated my iphone 5s now it won't turn on at all?
I have recently just updated my iphone 5s to an update that I have received today about fixing a problem in China. I updated the phone. It turned itself on and hasn't turned itself back on nor can I turn it on at all.
It makes us 3 having this issue https://discussions.apple.com/message/24702787#24702787
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I just updated my mom's Iphone 4, and now it won't turn on. When it does, there is a "itunes" icon, with the cord picture, which is asking me to connect to Itunes, I believe. Can't get past this screen to even turn it on. What do I do without having to restore her entire phone, which I have no idea how to do that?
You need to restore using the recovery mode described in http://support.apple.com/kb/HT1212 and may need to do that more than once to succeed.
-
Have updated my iPhone 5c to iOS 8 and restored it and now it won't turn on. I have tried plugging it in even though I know it was fully charged, I have shut down my rebooted my computer and iTunes from scratch and reconnected my phone and still nothing, any ideas?
Hello Nikmuz,
It sounds like your screen is either black so it looks like it is not on, or it is just plain not turning on at all and it is also not being recognized in iTunes. I would recommend the followng troubleshooting from this article to help you determine whether that is the case or not, named:
iPhone: Hardware troubleshooting
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
While connected to the iPhone charger, try to reset the iPhone.
My issue is still not resolved. What do I do next?
Contact Apple Support.
Thank you for using Apple Support Communities.
All the very best,
Sterling -
I updated my iPhone 4 to version 7.0.3 and now it won't turn on
I updated my iPhone 4 to version 7.0.3 and now it won't turn on
Are you sure the update is done?
You can try a reset, hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up. -
After updating my Iphone 4s to os 7.1.1 from 7.1 over the air, my phone went into recovery mode. Yet when I try to restore it with Itunes on my windows 7 laptop it says the network connection has been reset. Make sure your network settings are correct and your network is active, or try again later. My phone has the itunes logo and charger symbol on it, as well as an arrow pointing at the Itunes logo. After holding the sleep button down or even doing the hard reset the same screen comes up on my phone regardless of whether it is plugged in or not to my computer. I have turned my computer off and on again. It is plugged in and charging as it's battery life is very short. I also reset my modem and the same error message pops up. The only option on my computer when my phone is plugged in is to restore it. My firewall also allows Itunes through it. I have literally tried everything I know being someone who knows very little about technology. I also do not want to hear about how the update worked for other people. My phone has been in recovery mode for 5 hours at least now so it will just make me more frustrated if a bunch of people post about how the update worked for them.
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
kevinpowell1 wrote:
how can i get it out of recovery mode?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
iPod touch 3rd generation crashed while updating, and now it won't turn on, and it won't charge or be recognized in iTunes because it's completely dead; it's been dead for 3 days now. I've tried pressing home/sleep buttons for reset but nothing works, I've tried using different usb ports to charge it, but nothing seems to work. Please help asap. ...Thanks!(:
After charging the iPod for half an hour, see if placing the iPod in recovery mode will allow iTunes to see the iPod so you can restore the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
I just finished downloading and attempting the install of ios 7 on my iPhone 5. I'm using the newest version of iTunes.
And now, I'm stuck at the screen with the iTunes logo and the plug. But no matter how many times I try, recovery mode will not work. My phone is currently useless unless I can figure this out.No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
I tried to update itunes and now it won't open, how do I fix it? Will uninstalling and reinstalling erase my library?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!
you'll want to restore it using itunes and recovery mode
http://support.apple.com/kb/ht1808 -
I was trying to transfer itunes to my macpro from my iphone 4 and the phone froze up with the itunes logo and a usb cord looking like its suppose to plug into the itunes.. Now my phone wont go past that screen and i cant use the phone at all... Help if you can?
Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created.
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