HT3226 Having problems with my mouse. Cannot scroll up or down or sideways. Did all the cleaning but still not working. Any help on this??

Having problems with my mouse. Cannot scroll up or down or sideways. Did all the cleaning but still not working. Any help on this??

Hello:
Try resetting the PRAM and SMC.
Barry

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HT201320 I am having trouble with my wife's new iPhone 5s. She can receive her telus email but can not send any email what did I do wrong in setting up her account?

I am having trouble with my wife's new iPhone 5s. She can receive her telus email but can not send any email what did I do wrong in setting up her account on her iPhone? I tried to just copy the info from her old iPhone.

The sending of email is accomplished via the SMTP server. Take a moment to get back into Settings>Mail, contacts, calendars and select the account. Go to the SMTP server and check to make sure that username and password are entered in all of the appropriate places. If you cannot get it to work after trying to just change those settings, remove the account from the phone and recreate it. When recreating, make sure you enter the username and password in every location, even if the phone says optional. Make sure you have the settings from either the email provider or from the other device. Make sure that SSL is on or off as necessary.

My phone doesn't ring when someone is calling, but the sound works otherwise, like the alarm etc. I have tried to fix it in settings but still not working. anyone else have this problem?

my phone doesn't ring when someone is calling, but the sound works otherwise, like the alarm etc. I have tried to fix it in settings but still not working. anyone else have this problem?

Thanks so much but none of that helped. It was driving me crazy because it would back up another external drive. I just changed the name of the drive from iPhoto/iTunes Library to Media Libraries and IT WORKED!! I guess for some reason it didn't like the drive being called iPhoto or iTunes ???? I don't understand but I have tried so many solutions and exchanging things out but the name change did it????!!!
Thank you for your help and replying to this. Guess I made my own issue!

Trying to put pics on a flashdrive and keep getting error that there is not enough free space when there is. I tried to empty trash with the flash drive in but still not working. Help!

Trying to copy photos in folder on desktop to a flash drive but keep getting error that there is not enough free space when there is. I read to delete trash with the flash drive in but that still doesn't work. Help!!

How is the flash drive formatted? Open Disk Utility (Applications>Utilities) and see how it's formatted - that might be the problem.
Clinton

Help I upgraded to 6 OS and everything was working ok until yesterday and now it is giving me error message that I cannot connect to iTunes. I tried the reset thing and changing the date but still not working.

Help I have an iPad 2 and recently had to upgrade to 6 OS. All was well until yesterday when I received N error message that I cannot connect to iTunes. I tried the reset and changing the date and neither worked. Does anyone have another solution that works? I see others are having the same problem.

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

I cannot open a tab or new window to the right of an existing tab. I've followed the instructions to update via FAQ but still not working. Help!

I cannot open a tab to the right of an existing tab. I've followed the directions provided under normal FAQ. This feature just recently was wiped from my PC, and I am not certain how.

The Ask Toolbar is causing that in the Firefox 3.6.13+ versions. Uninstall that extension.
There are a couple of places to check for the Ask toolbar:
* Check the Windows Control panel for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4
* Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons

Many of the times my Iphone 5s shows "No Service" in the specific network area, but if the same sim card is used with other mobiles in the same network area, it shows good network.. i did restore but still not working.. please help me..

My Iphone 5s shows "No Service" in the specific network area, but if the same sim card is used with other mobiles in the same network area, it shows good network.. i did restore,change sim card, reset all the settings but still not working... please help me..

Please do not double post a subject. Iphone 5S I answered your other thread.

I downloaded OS X Lion on my iMac and I'm having problems with my computer waking up after hibernating. I can get to the login screen but my mouse will be frozen. The only fix's is a hard reboot. Any help would be great!

I downloaded OS X Lion on my iMac and I'm having problems with my computer waking up after hibernating. I can get to the login screen but my mouse will be frozen. The only fix's is a hard reboot. Any help would be great!

Try resetting the SMC and the PRAM.
1. SMC
Read this and follow the instructions for your kind of mac:
http://support.apple.com/kb/HT3964
2. PRAM
Follow the procedure below:
1. Power down the machine.
2. Locate the following keys on your keyboard in preparation for Step 4:
command–option–P–R
3. Press the ‘power on’ button.
4. Immediately – and before the grey screen appears – hold down ‘command-option-P-R’ all together.
5. Keep them held down until you’ve heard the start-up chime twice. After you release them you should hear it again, and hopefully your Mac will boot up as it should normally.

I have just been having problems with my Canon MP250 printer and decided to uninstall and re-install the printer and everytime I try to re-install the printer trough preferences and all I keep getting was a message saying "preparing to queue"......

I have just been having problems with my Canon MP250 printer and decided to uninstall and re-install the printer and everytime I try to re-install the printer trough preferences and all I keep getting was a message saying "preparing to queue"...... I then decided to try and reload the Canon printer drivers and for some silly reason I deleted the existing Canon printer drive. Now I cannot load them from the CD provided with the printer or from downloads through the Apple store. If anyone out there could help me I would be greatly appreciated......

These Canon printer/scanner drivers from Apple - http://support.apple.com/kb/DL899 - should work. The MP250 is listed on the support page. Try downloading and installing them.
Good luck,
Clinton

I have problem with firefox , it wont loud , the dose not come up , and it frizzes ? i even re-install the program but it wont work:( any suggestion would be helpful , thanks

i have problem with firefox , it wont loud , the dose not come up , and it frizzes ? i even re-install the program but it wont work:( any suggestion would be helpful , thanks
i cant login anywhere as all my passwords are saved in firefox, i cant even access teh firefox preference to get my password, it's so sad

You likley have a corrupted Firefox preference or other support file in your User/Library folder.
Programs load these files from the user account to adjust to user specifications, instead of having multiple copies of the same program on the machine.
So when you reinstalled Firefox, it reinstalled the progrma only and the user support files remained from before.
To prove this point, use System Preferences to create another Admin account and log into it, Firefox should run like a charm.
To remove the Firefox support files from the problem user account your going to need to locate these files and delete them one at a time and try FF again and again.
The first one you shoull try is your FF .plist file located in your User/Library folder.
Clicm on the Finder and use the Go > Go to Folder and paste this
~/Library/Preferences
and press Go.
Now scroll down until you see the Firefox or Mozilla .plist file and Trash it, quit and restart Firefox, it will recreate the preference file with default settings you will have to reset it.
Next run through the list of fixes #1-13 here before proceeding.
https://discussions.apple.com/docs/DOC-3353
If you need help deleting other FF files, download the free Easy Find from MacUpdate.com and search for anything "Mozilla" or "Firefox" in your User account only and take your chances you hopefully won't delete your password file in the process.
You should have site passwords written down someplace and locked up tightin case you need them, a computer isn't totally safe and reliable.

TS3212 i.m having issues with reinstalling my Itunes.it says that my apple mobile device faild to start and will not go any further

i'm having issues with reinstalling my itunes.it says that my apple mobile device faild to start and will not go any further

Hey there CrazyTC,
It sounds like you are unable to re install iTunes because the Apple Mobile Device service failed to start. Try restarting it with the following article:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Windows Vista or Windows 7
Close iTunes and disconnect the iPhone, iPad, or iPod touch.
Click the Windows Start button .
In the Start Search field type Services.
In the Programs section of the search results, Click "Services".
Select Apple Mobile Device and click Stop the service as shown below:
After the service has stopped, click Start the service.
After the Apple Mobile Device service has started again, open iTunes and connect the device.
Then if the issue is resolved, set the service to start Automatically with the same article.
If it is still not working, use these steps from the same article to completely uninstall iTunes and its associated applications and install a fresh copy.
Remove and reinstall iTunes and AMDS
If the issue continues after restarting AMDS, then you'll need to remove and reinstall AMDS and iTunes.
Completely uninstall AMDS, iTunes, and all Apple software. Click the appropriate links below for steps:
Windows XP
Windows Vista, Windows 7, or Windows 8
Restart the computer.
Download and install (or reinstall) the latest version of iTunes from www.apple.com/itunes. Installing iTunes will also install AMDS.
Restart the computer.
Start iTunes and connect the device. It should be recognized properly in Windows.
Thank you for using Apple Support Communities.
All the very best,
Sterling

I plug in my iPhone and this message showed. "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." I did this but still not working. Please advise

I have a problem with connecting my iPhone to iTunes. I uninstalled one of the computer program and restart my laptop. After restart my laptop and a message said that iTunes might not working because one of the component is missing and request to reinstall the iTunes. Hence I remove iTunes from my laptop and I reinstall iTunes to my laptop but still not working.
Before this the iTunes will automatically launch when I plug in my iPhone. But after I reinstall iTunes, it's not working. When I try to plug in my iPhone after iTunes launched and message "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." popped out. I did this twice but it's not working as well.
Please advise what should I do to fix this.

First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

I cannot install iTunes. I get a Windows Error 126 and missing msvcr80.dll. I've tried uninstalling and re-installing based on all the suggestions, but still have an issue

I cannot install iTunes. I get a Windows Error 126 and missing msvcr80.dll. I've tried uninstalling and re-installing based on all the suggestions, but still have an issue. I've removed all the services, tried moving the dll files as suggested, but I still have no success. Spent all day on this issue. I am running windows 7.

Sorry to hear this isn't going smoothly for you. Try Troubleshooting issues with iTunes for Windows updates. You may have seen some of the suggestions here before but is has taken some users more than one attempt.
tt2

Hi, when the itunes finished the downloading for ios 6 , the iphone turned of and shows that i have to connect it with the itunes , i already did but still not working . please appreciate your help

Hi, when the itunes finished the downloading for ios 6 , the iphone turned of and shows that i have to connect it with the itunes , i already did but still not working . please appreciate your help

First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

Vmfusion problem: i am running 10.8.5 trying to run 10.6 on vmfusion but its not working any suggestions/help?

i am running 10.8.5 trying to run 10.6 on vmfusion but its not working any suggestions/help? i get this same error

hummingbird.jeff wrote:
Hi Agan:
Yes indeed ddanielsun is encountering the same problem that led me to initiate this thread ... If you try to install any of the available 10.9.x from 10.6.8 the installer exits with an error "10.9 required for this update" ... seems strange that 10.9 is so very hard to find ! ! !
jeff
Clearly you can not update 10.9 if you do not have 10.9
It is very easy to find, it is in the App Store as the picture I posted earlier displays. Follow the same instructions. If you can't then use THIS LINK which will take you there.
The current version of 10.9 is 10.9.5 and that is what you will get.

HT3226 Having problems with my mouse. Cannot scroll up or down or sideways. Did all the cleaning but still not working. Any help on this??

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