HT3702 I have been charged for a transaction I did not make

I have been charged for a transaction I never made not a big purchase but not me

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. 
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

Similar Messages

  • TS1424 i have been charged for something that i did not purchase

    i have been charged for something that i did not purchase

    Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have been charged for a book i did not ask for?  also how do I get apple to change to my new I pad?

    I have been charged for "the Forgotten by David Baaldacci.  This book I did not order and don't know where it came from?
    also how do I get amazon to down load books on my NEW I pad 2?  It still wants to go to my old I pad.  I would like to use my new pad.

    For Amazon stuff you should consult the Amazon help and forums.  It has nothing to do with Apple or iBooks.
    For your wrong book problem, try using the "report a problem" link on your receipt or in the Purchases section of your iTunes account.

  • I purchased a book and have been charged for it, but it did not download

    I purchased a book and was charged but it did not download.

    How to report an issue with Your iTunes Store purchase

  • Re: I have been charge for a service I did not req...

    xxxxxxxxxxxxxxxx. Same has just happened to me and not a single way of contacting Skype in relation fraud app at from this xxxxxxxxxxxx forum. This is no way to deal with customers for such a large company and i will be cancelling my skype account and making sure i tell all my friends/co workers how terrible skypes security and support is. xxxxxxxxxxxxxxxxxxxxxxxx
    Moderator note:
    Offensive text removed.

    I just found the following on the Skype web site.  WTF?   This is negative option marketing in my opinion (the seller opts you in to something without your explicit consent and you have to opt out if you don't want it)!
    What is the Unlimited World subscription?
    The Unlimited World subscription allows you to call the landlines and mobiles of your friends and family. If you previously had the Premium Group Video Calling plus Unlimited One Country subscription: 1, 3 or 12 month plan, we will update your subscription automatically to the Unlimited World calling plan (at your next renewal) which includes 60+ countries.

  • I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success.  Suggestions please.

    I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success.  Suggestions please.

    I cannot get any response for HELP!!

  • TS1424 I have been billed for an item I did not want and did not intentionally purchase, How can I get this reversed.

    I have been billed for an item I did not want and did not intentionally purchase.
    How can I get this reversed?

    All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Y have i been charged for kingdomconquest when i did not buy it

    I have been charged $46.63 and $3.17 for apps from kingdomConquest that i did not purchase help.

    iTunes Store: What to do if your account has been compromised

  • I just found charges and have a receipt for $10. I did not make this purchase. I'm tired of getting charged from you. whenever I do buy a fame and you have my account infi, I start getting charged for other things I diid not ourchase!

    Charges on ny account for purchases not made. I recently bought twi games and now I'm b we ing charged fir others I did not make!?

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you didn't make the purchases, and nobody else has access to your account or devices and made them, then use the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If they don't show on your account's purchase history then you may want to contact your card issuer.

  • I've been charge for something that I did not authorize

    I have a charge on my account and on an email that I did not make I wasn't on the app when it went off I was on a complete different site when I recovered the email 

    Nobody else has access to your account or devices and may have made the purchase - also emails are sometimes delalyed in being sent (I sometimes don't get them until the following day). If not then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS3297 itunes have billed me for a purchase i did not make for items in my game 6 pound 5 pence

    won't allow me to download or update apps due to my card not having the funds in the account to pay for this charge that i did not make and i will nor be making as im not getting ripped off!!

    Try contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 i have a charge on my account i did not make nellie holt the order no mivzvxtl9x

    I Nellie Holt got a charge on my account that I did not make
    for 24.95at the 1 tunes store order no m1vzvxtl9x i like to get this settle

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • HT3702 I have been charged for a song but it does not show in purchased library. What do I do?

    I purchased a song, an error occured...Now in the itunes store I can't purchase the song because it says its already purchased...but It is not in my library..
    What do I do?

    Hey there jessaq!
    I have an article for you that will help you to redownload any previous purchases you have made. The article can be found here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • HT3702 I have a charge for music that I do not recognize.  I can't get a human to help e

    I am trying to get Human help from Itunes to dsicuss a music purchase charge I do not recognize.  I am getting an automated runaround

    Look at your purchase history and see what the charges are for.
    If you believe you have been hacked then change your password and alert your bank - ask them about reimbursement.
    You can contact itunes support by clicking Support at the top of this page, then clicking the link under Contact Us.
    "Human"s answer e-mail and express lane inquiries.  They are no less "Human" because they are not on the telephone.
    There is no telephone support for itunes.

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