HT3702 I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?
I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom
Similar Messages
-
I have a credit in the iTunes store but when I try to purchase apps I am asked for credit card information
Are there two separate stores. How can I make purchases?same here but i cant purchase a movie or anything
-
It shows that I have $25 on my itunes account but when I try to purchase a song it asks for my billing information. I want to use the gift card not pay for it from my credit card. Help!
Get on a computer with iTunes. Click on your email in the iTunes Store, and hit account. Change billing info to None as card type, make sure billing address is correct, and hit done. It will then save, and allow you to make your purchases.
-
I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?
Please do not try to send attachments in mail responses to forum messages. Please return to the forum and click Reply. You can then use the CAMERA icon to add your pictures. Looking forward to seeing what is wrong with your license screens - the general advice is simply to sign in, and everything is done. Make sure you use the SAME Adobe ID that you used to purchase, and check your account details to be sure the subscription is active.
-
My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download can anyone please help me ????Plus it still has some of the previous owners pictures and videos on it that I want to delete and can't????? Also is there a way to kill the apps that u have used throughout the day the battery doesn't last long at all ??????
- How did you dlete stuff from the iPod? If you have a 1G or 2G iPod and deleted the stuff by going to Settings>Genera.>Reset>Erase aall contents and settings without being connected to a power source, the battery dies before he erase was comleted since it can take hour.
- In any event try the following:
- Connect to a chaging sour for three hours.
- Reset the iPod and then connect to the computer and try to restore va iTunes.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try placing the iPod in recovery moe and then try to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore
- Last try DFU made and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
In AppStore.app for some reason when I try to update my apps, it asks for the wrong user account than the one that I am logged in with. This makes me unable to update my apps
You would have downloaded those apps with the wrong Apple ID then created a new Apple ID which is the on you are on now. This is acting as normal because all content downloaded from the iTunes and App Store is attached to the Apple ID it was downloaded with. To stop this you would delete the apps and redownload them with your current Apple ID you are signed in with.
-
When setting up a Firefox Sync account I was never asked a secret phrase. When I try to use Firefox Home it asks for the secret phrase. What do I do? (using Firefox 3.6.10, iphone 4 and macbook OS X
On the MacBook, open up the Preferences dialog and go to the Sync panel. Click the Manage Account button so it shows more options, then click on the My Sync Key link to show you the Sync Key.
The sync key is the same as the secret phrase, it was renamed in recent versions of Firefox Sync. -
I have had to open a new account, however, there were App updates that did not get installed before I opened the new account. Therefore, when I try to do the updates, it's is asking for the sign-in and password for the old account, which I do not have this information.
All apps are tied to the Apple ID they are purchased with and is not transferable.
Delete these apps and download them with the new Apple ID. -
Need help Changing the previous owners settings for the app store. I can't buy any apps. Because it asks for previous owners information.
I had this same problem, and it was erased.
For some really odd reason iPads sometimes retain the last user iTunes account on first visit to the iTunes store.
I am thinking it is actually the iTunes store recognising the iPad, and so 'helping' by showing the last log in settings.
So I would also recommend Erase All Content and Settings to start.
If that was done then what you need to do is log in, or create your own itunes account.
This is in Settings, Store.
create your own iTunes account (or log in with an old one).
Purchase something.
Then (as long as you don't have any app from the last owner on) it should never ask for the old account again. -
Where does one go to set up a rescue email
The procedure is detailed in the article you asked this question from; this is meant to be done when setting up the security questions and not after forgetting the answers to them. If needed, click here, phone Apple, and ask for the Account Security team.
(86386) -
can anyone tell me what i may be doing wrong if i have money in my itunes account, but when i go to purchase it wants billing info?
thanks!What verification needed, if there is money in the account?
-
I cannot use Acrobat Pro XI as I do not have previous Reader serial number. It is asked for to validate the product.
Bella1234 do you have a subscription to Acrobat or a serial number for Acrobat? Regardless once you enter the serial number or your Adobe ID it will be necessary to activate the software. I would recommend reviewing the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. If your computer has been configured to block access to our activation server then it could cause a prompt for a serial number.
-
I redeemed a gift card, the amount shows up in the top right corner of my account but when I try to purchase music it goes to the account that I have loaded previously. How do I use the gift card?
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I use my current balance? and why does't it show up in the ITunes store account. It appears on my IPhone.
Well no, not from my experience. Last night, with a balance of about $42 in the iTunes store (several gift cards this summer) I purchased a 4.99 app - credit card was charged, not the balance in the iTunes store.
Barb -
I have a balance on my account from an ITunes card, but i cannot redeem it when I try to purchase music. Please help!
Welcome to the Apple Community.
The total value of your purchase including any taxes needs to be less than the credit available or your credit card will be charged.
Maybe you are looking for
-
How to create new partition on a brand-new Satellite P50T-A0EE?
Hi, I bought a Toshiba, Satellite P50T-A0EE SLV laptop yesterday with installed Win 8, in Adelaide. First, I realised that only one C:/ partition is available and no additional partition is created for data and for some reason, already 150 GB is used
-
How can a servlet determine the exact requesting URL
This seems like a simple question, but I cannot find a solution. I am wondering how a servlet can determine the exact requesting URL that invoked the servlet. Specifically, I am having trouble making my servlet determine if the port number was specif
-
Erstellungs Datum must have some value. = IT HAS!
hi. i created a form with a report with the wizard. but very strange: when i try to insert a new value into a form it tells me Erstellungs Datum must have some value. on 2 input fields, but there IS an appropriate value in it, and in other required f
-
Hello, Can anybody please tell me how to maintain our own documentation in SPRO while doing the configuration. I want to maitain my own documentation, in addition to the SAP IMG help we get in SPRO. Is there a provision to make such a documnt there
-
Re: In Mac's PAINTR application, what exactly does the "Splash" function do?
In Mac's PAINTR application, what exactly does the "Splash" function do? It isn't mentioned in the Toolbox Documentation, but the "Splash" option is given right next to the "Draw" option at the top of the screen in the application itself.