HT3775 My file is an mp4 and it still won't open in quicktime

any suggestions?

What happens when you try to open it, do you get any message?
Choose that file and "Get Info" (cmd-i). Under the Open with section, which application is chosen to open the file?
Choose QT and try again.
It's also possible that the file is corrupt. Do other mp4 files open normally?

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HT202358 can't open my iPhoto it says i need the upgrader did that and it still won't open.

can't open my iPhoto it says i need the upgrader did that and it still won't open.

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

My Lightroom stopped working at all. I unistalled the app and installled back a few times and it still won't open.

My Lightroom stopped working at all. I unistalled the app and installled back a few times and it still won't open.

Are there any error messages? Mac or PC?

Itunes updated and now it won't work. I unstalled it and reinstalled the older version and it still won't open. Says the itunes library won't work with the older program. Help

Itunes updated and now it won't work. I unstalled it and reinstalled the older version and reinstalled a older version and it still won't open. Says the itunes
library won't work with the older program. Please help

It says it cannot removed the older version of iTunes.
Doublechecking before proceeding ... what's the precise text of that message, please? (There's a couple of different ones I can think of that you might be getting.)

Ive recently updated my mac to OS X 10.10 and now my CS5 illustrator and photoshop will not open... I uploaded the most recent Java and they still won't open. Please help

Ive recently updated my mac to OS X 10.10 and now my CS5 illustrator and photoshop will not open... I uploaded the most recent Java and they still won't open. Please help

Mac,
Nothing shows up here?
https://www.adobe.com/account/my-products-services.html#
With CS5 you must have registered, hopefully under your present Adobe ID.
I am afraid the chat and phone support are off until the beginning of January.
Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service1.html
Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-c1.html
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Just Updated iTunes/Quicktime and it still won't open...

Ok so I have Windows XP and I went to open iTunes a little bit ago and it told me that iTunes couldnt open because I had Quicktime 7.0 and i needed at least 7.1.
So I downloaded a the newer version of iTunes and Quicktime 7.1 or whatever and it still won't open. I shut down and restarted my computer and it is still telling me the same error message. Its trying to tell me delete my iTunes or something and re-download it.
I'm really really afraid that I will lose most of my music library because I havent backed it up recently and I have a lot of purchased music and I really dont know what to do! Someone please help!
Windows XP

ok i just deleted Quicktime and then reinstalled 7.1 and everything works! iTunes and Quicktime both open and work like normal!

ITunes won't launch on my MacBook Pro. The icon just bounces. I restarted my computer and it still won't open. Any suggestions?

iTunes won't launch on my MacBook Pro. The icon just bounces. I restarted my computer and it still won't open. Any suggestions?

Try redownloading it from:
http://www.apple.com/itunes/download
If you need further assistance on this thread, tell us the OS X version you are running on your MacBook Pro, and the iTunes version number.

HT1925 I have tried everything here and iTunes still won't open.I now get the message, The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes.

Recently I have not been able to open iTunes,I tried removing and reinstalling it but still won't open. I now get the message The file "iTunes Library.itl cannot be read because it was created by a newer version of iTunes. Any suggestions on how to get iTunes to work again ?
Thanks
<Edited by Host>

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

I was using FF yesterday afternoon and by the time I got home from work it will no longer open. I have tried a bunch of different solutions and it still won't open. Need help.

FF 4.xx was working fine around 2pm est yesterday. Got home around 8pm est and it wouldn't open. upgraded to 5.0 and still won't open. Did a clean install, ran as admin, tried system restore, restored previous versions. Still won't open. Can't make a new profile as manager won't open either.

Look for a folder called "Adobe Premiere Pro Auto-Save". That's the default spot for backups (at least on OS X). May be in there. If you don't have something like that, then hmm indeed maybe you don't have the backups. I don't know how to fix your corrupt file necessarily... i'm just a user... tho maybe try copying your Project file and renaming the copy with an .xml extension and opening it in an XML or Text editor... Premiere files are essentially XML files and altho i don't know the details, it's possible you could just go thru that file and find out what's wrong, edit it, resave, rename to .pproj, and open.

I had one of your technicians re-install Acrobat Pro and it still won't open. My technician was Rajat and he was reading from a manual. He did not appear to be competent. He told the case has to be escalated

I had a technician, Rajat, from a Adobe re-install Acrobat Pro. It still won't open. He said the case has to be elevated. How do I get help from someone in the United States?

Not one of my technicians. We are just fellow users of the product.
But if you start from the top and explain your problem we have a fair track record of helping. Some questions for you
- what version of Mac or Windows
- what version of Acrobat Pro
- what exactly happens when you try to open Acrobat Pro (error messages in full please)
- whether it ever worked and what changed?

Firefox stopped working on my computer yesterday afternoon. I have the Windows 7 operating system. It wouldn't open, so I updated Firefox and it still won't open. What's the problem?

I used Firefox yesterday morning and it worked fine. I went back to my computer yesterday afternoon and Firefox wouldn't open. I've tried everything. I even updated Firefox. But it still won't open. I have the Windows 7 operating system. Is there a compatibility issue? Internet Explorer works fine. But I prefer Firefox. Please let me know what I can do to fix the problem. Thanks.

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode
How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

After updating my iPad to ios7 my kindle cloud reader will not open. I've uninstalled and reinstalled the app and it still won't open.

After updating my iPad 2 to ios7, my kindle cloud reader will not open. I've uninstalled and reinstalled the app but it still won't open.

I am experiencing the same thing. My Kindle cloud reader (icon/shortcut placed on my iPad screen) was working fine before I updated to ios7. I can go to Amazon's website and directly log into the cloud reader and it works fine, but when I make a copy/shortcut onto my iPad's screen (from Safari), and try to login, the login screen just sits there doing nothing. I can even put in a false username and password, hit enter, and the login screen just sits there. Knowing that Apple has made life as difficult as it can for Amazon/Kindle ( demanding outrageous fees for user to purchase books directly through the Kindle app), I wonder if the ios7 was designed to give kindle cloud readers trouble. Note, you could always login to the cloud reader directly from the amazon site, purchase the books, then use the actual kindle reader ( where thanks to Apple you can't purchase books) to read the books.

My first generation iPad suddenly stopped opening Safari. I cleared history, cookies, and cache, and Safari still won't open. Any suggestions?

When I attempt to open a Safari window on my first-generation iPad, it opens to a blank screen. I can see the web address bar and the search box, but the rest of the page is white. I cleared cookies, history, and cache, but still nothing happens. The iPad is 3G, and I have tried to open Safari using both 3G and my home WiFi. My wife has an iPad 3 WiFi, and hers opens without issue. Any suggestions on what I might do? Thanks!

1. Double-click the Home button to close all Inactive Apps in Task Bar
2. Hold the Apps in Task Bar down for a second or two until you see the minus sign
3. Tap the minus sign to close Apps
4. Tap center of screen to return to Home Screen
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I downloaded Itunes 7.0.1 and itunes still won't open

Neither iTunes 7.0.0 or 7.0.1 will open for me. Basically, I install everything without any errors, go to run the program, get the windows thinking hourglass for about 3 seconds and then nothing.
I can get 6.0.5 to still work but I can't access the music store and I haven't been able to since a week before they introduced 7.0.0. I am so frustrated with Apple and iTunes right now...
-Patrick

I actualy was able to fix it. Here is a copy of the post I put up about fixing it:
Ok, like many of you, I was also getting iTunes to hang when plugging in my shuffle, and it would just sit with the spinning beach ball. Even after an hour, it was still frozen. Well, I just fixed mine.
I went to check the Library File to see if it was too large or something, and I found my Music folder wouldn't open, and when it did it showed 0 items, yet iTunes was still playing songs. So I ran TechTool Deluxe on it (it came with your APP if you bought one). Anyway, it found Volume errors on the music drive. So I backed up the music folder to another drive, and let TechTool repair the errors. When it was done, I ran it again, no errors. I then opened iTunes, plugged in my shuffle, and it instantly grabbed new songs via Autofill and sync'd. So, I think the iTunes installer is causing errors to the volume, which is causing the hang ups. TechTool was able to fix the errors, and now iTunes runs fine. Hopefully that will help a few of you get yours working again.
For the record, I store my music on my secondary internal drive, and keep the library in my user folder on the boot drive. After running the fix, everything appears to be just fine, and from what I can tell I lost no data.

After installing new update, my itunes will not open and it says to reinstall it. I did this two or three times and it still won't open. HELP!!!!!!

After installing the new iTunes update (10.5, if that's the newest update)
when i try to open iTunes, an error message pops up that says
iTunes.exe - Entry Point Not Found
"The procedure entry point
kCMByteStreamNotification_AvailableLengthChanged could not be
located in the dynamic link library CoreMedia.dll."
When I click OK, another message pops up saying
"iTunes was not installed correctly. Please reinstall iTunes."
"Error 7 (Windows Error 127)
I tried reinstalling it several times and the same thing keeps happening.
WHAT DO I DO?!!!
Please help!
Thanks!

Followed the steps in http://support.apple.com/kb/HT1925?viewlocale=en_US then downloaded and it worked.

HT3775 My file is an mp4 and it still won't open in quicktime

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