HT3964 my macbook air keeps coming up with a message" are u sure u want to shut down..etc" after which it switches off by itself. now it's off and will not power on altogether. any suggestions?
my macbook air keeps coming up with a message" are u sure u want to shut down..etc" after which it switches off by itself. now it's off and will not power on altogether. any suggestions?
Does it power on if you plug in the charger?
But to be honest I see in your description it says 'Late 2011' so there is a good chance you have warranty right, I would take it to Apple store and let them sort it out
Similar Messages
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Macbook pro random shutdown "are you sure you want to shut down?"
Firstly, I'm asking this on behalf of my boyfriend who would ask himself if his computer were working!
His MacBook Pro 2.2GHZ new since July07 has just now, when started up, started displaying the shutdown message "are you sure you want to shut down?" and then shutting down anyway. Without being asked or prompted.
This has happened everytime it has been switched on after a couple of minutes it will just do it over again. It is fully charged.
Absolutely no idea what to do other than to take it down to the Mac Store and get it looked at.
If anyone has any help or advice it would be greatly appreciated,
thanks in advance. CharlieOk thought i had this fixed myself, i put it down to over heating as it was just acting normally for the last couple of hours but having just turned it off and started shutting everything down for the night it turned itself on!
I think i solved this by shutting the laptop but this has never happened before. I really hope someone can help, I've googled the problem to no avail and this is pretty much my last hope.
Thanks again
Charlie -
whenever i download the latest version of itunes it slows my computer down and will not access the store, whenever i download the latest version of itunes it slows my computer down and will not access the store, any suggestions?
In the course of your troubleshooting to date, have you worked through the following document?
Apple software on Windows: May see performance issues and blank iTunes Store -
I have an ipad2 for two day in the am it would say something about disabled but then would come on in 15 minutes or so. Today it just went dead and will not do anything. Any suggestions?
Hard reset by holding down the home button and the sleep/wake lock button (BUtton on the bottom of your display, button you use to turn the screen black) hold them both down for 15 seconds till you see the apple reappear
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when i remove power adaptop it says ''are you sure you want to shut down your computer now?'' what should i do????
It sounds like you need a new battery. Does it show any charge left when you unplug AC?
If it does, try this:
http://support.apple.com/kb/ht3964 -
My 2013 MacBook Pro 13" Solid state Retina display stars then it will randomly show a gray boxed message asking:Are you sure you want to shut down your computer. It gives 4 alternatives Re start, sleep cancel or shut down. This is what it shows before shutdown.
FernandoThis is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.
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Since a recent update to OSX (I have mountain Lion) I have been unable to use Safari. When trying to open it comes up with a message of unexpectidly shut down. Firefox is working ok. I have tried in guest user and the same message comes up, any ideas? Cheers
Process:
Safari [1476]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
6.1 (8537.71)
Build Info:
WebBrowser-7537071000000000~2
Code Type:
X86-64 (Native)
Parent Process: launchd [132]
User ID:
501
Date/Time:
2013-11-19 20:31:17.465 +0000
OS Version:
Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report:
12626 sec
Crashes Since Last Report:
12
Per-App Interval Since Last Report: 27 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID:
1ECF4F21-7BDC-978F-5F71-A3FAC532B17E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Application Specific Information:
Process Model:
Single Web Process
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.JavaScriptCore
0x000000010f2e22d3 JSC::Stringifier::Holder::appendNextProperty(JSC::Stringifier&, ***::StringBuilder&) + 2483
1 com.apple.WebCore
0x000000010fd30764 WebCore::FontTranscoder::FontTranscoder() + 68
2 com.apple.WebCore
0x000000010fd306fd WebCore::fontTranscoder() + 45
3 com.apple.WebCore
0x000000010fd2ccf6 WebCore::Font::Font(WebCore::FontPlatformData const&, bool, WebCore::FontSmoothingMode) + 278
4 com.apple.WebKit
0x000000010f65f585 -[NSString(WebKitExtras) _web_widthWithFont:] + 517
5 com.apple.Safari.framework
0x000000010ead8935 -[UnifiedField _securityPillSize] + 116
6 com.apple.Safari.framework
0x000000010eadd259 -[UnifiedField(Internal) _finishInitialization] + 2428
7 com.apple.Safari.framework
0x000000010ead6df9 -[UnifiedField initWithCoder:] + 64
8 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
9 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
10 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
11 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
12 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
13 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
14 com.apple.Safari.framework
0x000000010e90cc64 -[OneStepBookmarkingButton initWithCoder:] + 42
15 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
16 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
17 com.apple.Foundation
0x00007fff8ad9f756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
18 com.apple.Foundation
0x00007fff8ad9fcc8 -[NSArray(NSArray) initWithCoder:] + 538
19 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
20 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
21 com.apple.AppKit
0x00007fff8b39b601 -[NSView initWithCoder:] + 976
22 com.apple.AppKit
0x00007fff8b3aaac6 -[NSCustomView initWithCoder:] + 601
23 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
24 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
25 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
26 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
27 com.apple.AppKit
0x00007fff8b5ded30 -[NSSegmentedControl initWithCoder:] + 48
28 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
29 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
30 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
31 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
32 com.apple.AppKit
0x00007fff8b5ded30 -[NSSegmentedControl initWithCoder:] + 48
33 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
34 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
35 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
36 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
37 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
38 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
39 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
40 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
41 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
42 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
43 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
44 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
45 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
46 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
47 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
48 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
49 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
50 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
51 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
52 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
53 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
54 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
55 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
56 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
57 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
58 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
59 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
60 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
61 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
62 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
63 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
64 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
65 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
66 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
67 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
68 com.apple.AppKit
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69 com.apple.Foundation
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70 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
71 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
72 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
73 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
74 com.apple.AppKit
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75 com.apple.Foundation
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76 com.apple.Foundation
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77 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
78 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
79 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
80 com.apple.AppKit
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81 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
82 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
83 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
84 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
85 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
86 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
87 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
88 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
89 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
90 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
91 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
92 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
93 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
94 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
95 com.apple.AppKit
0x00007fff8b39b680 -[NSView initWithCoder:] + 1103
96 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
97 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
98 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
99 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
100 com.apple.Foundation
0x00007fff8ad9f756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
101 com.apple.Foundation
0x00007fff8ad9fcc8 -[NSArray(NSArray) initWithCoder:] + 538
102 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
103 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
104 com.apple.AppKit
0x00007fff8b39b601 -[NSView initWithCoder:] + 976
105 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
106 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
107 com.apple.AppKit
0x00007fff8b39cb35 -[NSResponder initWithCoder:] + 99
108 com.apple.AppKit
0x00007fff8b39b294 -[NSView initWithCoder:] + 99
109 com.apple.AppKit
0x00007fff8b39cecd -[NSControl initWithCoder:] + 50
110 com.apple.AppKit
0x00007fff8b39cd73 -[NSButton initWithCoder:] + 42
111 com.apple.AppKit
0x00007fff8b516b1c -[NSClassSwapper initWithCoder:] + 546
112 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
113 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
114 com.apple.AppKit
0x00007fff8b392914 -[NSNibConnector initWithCoder:] + 401
115 com.apple.AppKit
0x00007fff8b392778 -[NSNibOutletConnector initWithCoder:] + 344
116 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
117 com.apple.Foundation
0x00007fff8ad9f756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
118 com.apple.Foundation
0x00007fff8ad9fcc8 -[NSArray(NSArray) initWithCoder:] + 538
119 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
120 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
121 com.apple.AppKit
0x00007fff8b3919ea -[NSIBObjectData initWithCoder:] + 2025
122 com.apple.Foundation
0x00007fff8ad9e979 _decodeObjectBinary + 2741
123 com.apple.Foundation
0x00007fff8ad9dd24 _decodeObject + 226
124 com.apple.AppKit
0x00007fff8b3910c3 loadNib + 227
125 com.apple.AppKit
0x00007fff8b390649 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
126 com.apple.AppKit
0x00007fff8b39047e -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 200
127 com.apple.AppKit
0x00007fff8b39025e +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 360
128 com.apple.Safari.framework
0x000000010eaa8b8b -[ToolbarController initWithBrowserWindowController:] + 107
129 com.apple.Safari.framework
0x000000010e8e198a -[BrowserWindowControllerMac windowDidLoad] + 739
130 com.apple.AppKit
0x00007fff8b544f82 -[NSWindowController _windowDidLoad] + 448
131 com.apple.Safari.framework
0x000000010eb089ff -[WindowController _windowDidLoad] + 43
132 com.apple.AppKit
0x00007fff8b5162da -[NSWindowController window] + 114
133 com.apple.Safari.framework
0x000000010e8e20b8 -[BrowserWindowControllerMac showWindow:] + 50
134 com.apple.AppKit
0x00007fff8b2a11b6 -[NSDocument showWindows] + 103
135 com.apple.Safari.framework
0x000000010e8b0989 -[BrowserDocument showWindows] + 39
136 com.apple.AppKit
0x00007fff8b29f36f -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 461
137 com.apple.AppKit
0x00007fff8b29f15e -[NSDocumentController newDocument:] + 39
138 com.apple.Safari.framework
0x000000010e826fca -[AppController applicationOpenUntitledFile:] + 22
139 com.apple.AppKit
0x00007fff8b3f7c34 -[NSApplication _doOpenUntitled] + 482
140 com.apple.AppKit
0x00007fff8b3f76cf __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke_0 + 233
141 com.apple.AppKit
0x00007fff8b7396c1 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_01437 + 143
142 com.apple.AppKit
0x00007fff8b3f717b -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 760
143 com.apple.AppKit
0x00007fff8b3f566e -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 298
144 com.apple.AppKit
0x00007fff8b3f5445 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 553
145 com.apple.AppKit
0x00007fff8b3f504c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 351
146 com.apple.Foundation
0x00007fff8adb207b -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308
147 com.apple.Foundation
0x00007fff8adb1edd _NSAppleEventManagerGenericHandler + 106
148 com.apple.AE
0x00007fff83212078 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 307
149 com.apple.AE
0x00007fff83211ed9 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 37
150 com.apple.AE
0x00007fff83211d99 aeProcessAppleEvent + 318
151 com.apple.HIToolbox
0x00007fff8ccef709 AEProcessAppleEvent + 100
152 com.apple.AppKit
0x00007fff8b3f1836 _DPSNextEvent + 1456
153 com.apple.AppKit
0x00007fff8b3f0df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
154 com.apple.Safari.framework
0x000000010e8794cf -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
155 com.apple.AppKit
0x00007fff8b3e81a3 -[NSApplication run] + 517
156 com.apple.AppKit
0x00007fff8b38cbd6 NSApplicationMain + 869
157 com.apple.Safari.framework
0x000000010ea3c4fc SafariMain + 266
158 libdyld.dylib
0x00007fff8925c7e1 start + 1
Thread 1:
0 libsystem_kernel.dylib
0x00007fff83a466d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff897f9f1c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff897f9ce3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff897e4191 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff83a46d16 kevent + 10
1 libdispatch.dylib
0x00007fff8398ddea _dispatch_mgr_invoke + 883
2 libdispatch.dylib
0x00007fff8398d9ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib
0x00007fff83a466d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff897f9f1c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff897f9ce3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff897e4191 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff83a466d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff897f9f1c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff897f9ce3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff897e4191 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff83a466d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff897f9f1c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff897f9ce3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff897e4191 start_wqthread + 13
Thread 6:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff83a44686 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff83a43c42 mach_msg + 70
2 com.apple.CoreFoundation
0x00007fff8b0df233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation
0x00007fff8b0e4916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation
0x00007fff8b0e40e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation
0x00007fff8ad87546 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
6 com.apple.Foundation
0x00007fff8ade5562 __NSThread__main__ + 1345
7 libsystem_c.dylib
0x00007fff897f7772 _pthread_start + 327
8 libsystem_c.dylib
0x00007fff897e41a1 thread_start + 13
Thread 7:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff83a460fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff897fbfb9 _pthread_cond_wait + 869
2 com.apple.WebCore
0x000000010fd267ab WebCore::IconDatabase::syncThreadMainLoop() + 491
3 com.apple.WebCore
0x000000010fd233bf WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore
0x000000010f1caa6f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff897f7772 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff897e41a1 thread_start + 13
Thread 8:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib
0x00007fff83a44686 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff83a43c42 mach_msg + 70
2 com.apple.QuartzCore
0x00007fff88e7f17b CA::Render::Server::server_thread(void*) + 403
3 com.apple.QuartzCore
0x00007fff88f03dc6 thread_fun + 25
4 libsystem_c.dylib
0x00007fff897f7772 _pthread_start + 327
5 libsystem_c.dylib
0x00007fff897e41a1 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x657571696e750000 rbx: 0x00000001119f86c8 rcx: 0x00007fff513dd110 rdx: 0x00007fff513dd110
rdi: 0x00007fff513dd118 rsi: 0x00000001119fa2d0 rbp: 0x00007fff513dd150 rsp: 0x00007fff513dd108
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x000000010f5ac190 r11: 0x000000010f1cc680
r12: 0x00007fff513dd400 r13: 0x0000000111a15dc0 r14: 0x00007fff513dd338 r15: 0x00000001119f70f8
rip: 0x000000010f2e22d3 rfl: 0x0000000000010206 cr2: 0x000000010f2e2000
Logical CPU: 1
Binary Images:
0x10e818000 -
0x10e818fff com.apple.Safari (6.1 - 8537.71) <27A984C2-C6A5-3AA0-9989-C8E49C563F3D> /Applications/Safari.app/Contents/MacOS/Safari
0x10e81d000 -
0x10edf2ff7 com.apple.Safari.framework (8537 - 8537.71) <A71311C1-2C05-317C-805A-C711818E4775> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x10f1c1000 -
0x10f566fff com.apple.JavaScriptCore (8537 - 8537.65) <76BB1553-D36C-32FB-94AB-F42C537D3F41> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x10f65a000 -
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0x7fff8915efff libCoreVMClient.dylib (32.5) <DB009CD4-BB0E-3331-BBB4-A118781D193F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8915f000 -
0x7fff89239fff com.apple.backup.framework (1.4.3 - 1.4.3) <6B65C44C-7777-3331-AD9D-438D10AAC777> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
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0x7fff89259ff7 libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib
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0x7fff8925dff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
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0x7fff897e2fef libGLImage.dylib (8.10.1) <91E31B9B-4141-36D5-ABDC-20F1D6D1D0CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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0x7fff898afff7 libsystem_c.dylib (825.40.1) <543B05AE-CFA5-3EFE-8E58-77225411BA6B> /usr/lib/system/libsystem_c.dylib
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0x7fff89b1dfff com.apple.RawCamera.bundle (4.07 - 697) <1588CEC6-012E-30E5-BF38-5BBDABB2F48F> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
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0x7fff8a4fbfff libJP2.dylib (851) <26FFBDBF-9CCE-33D7-A45B-0A31C98DA37E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
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0x7fff8a57ffff libcups.2.dylib (327.7) <9F35B58A-F47E-348A-8E09-E235FA4B9270> /usr/lib/libcups.2.dylib
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0x7fff8a591fff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirec -
I seem to be getting this message fairly regularly. Even on start-up, I get a message in half a dozen languages, stating the the computer shutdown due to an error. I have spoken to support and conducted a disk repair but the next day it happened again. Does anyone have any ideas? I have copy/pasted part of the report below.
If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
IPOD touch will not power up. Any suggestions as to the cause?
My daugher's IPOD has decided to not power up. I'm afraid i'm not an expert on IPOD versions (however I know that it is not the current generation). it was purchased in mid 2010, just before the current version came to market.
Until today not a problem. Now nothing. We have tried leaving the unit on extended charge (both via USB on PC and wall charger with different cables) - nothing. It does not even show the battery charging symbol.
Any suggestions would be gratefully received.
Kind regards
TonyHi Illaass,
Many thanks for your suggestions. Unfortunately no joy.
Regards
Tony -
I got a new Iphone and cannot get itunes to read it and am not able to restore my information to it. Any suggestions on how to fix it? I have even already deleted itunes and redownloaded it.
Thanks
JamieHey MissJamieLW,
Thanks for the question. It sounds like your iPhone is not recognized in iTunes when connected to your computer. To troubleshoot this issue, see the relevant article for your operating system:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Thanks,
Matt M. -
I disconnected my nano from my computer when it stated "do not disconnect" and now my ipod is frozen. it shows that the hold button is on and that it is now playing a song and the back light remains on. If I try to reconnect to my computer, itunes does not find the nano nor does my computer. I tired to restart but nothing happens. Does anyone have any suggestions?
Hello littlemomo,
Use this:
Apple - Support - iPod Troubleshooting Assistant
Use the reset and restore options. This should fix your issue. If not:
Call 1800 MY APPLE or go here:
https://selfsolve.apple.com/GetWarranty.do
Hope this helps.
~Julian -
Itunes is running high and I cannot connect ot the itunes store. Itunes is useless right now. Computer is not infected with anything. Problem is itunes related not third party plug-ins. help please. Thanks!
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
It's easier to just show you -
http://www.youtube.com/watch?v=gNC8zml7LSs&feature=youtu.be
The window keeps popping us as if the power button is continually being pressed... however it's not. I've tried mashing the button a few times to see if I can get it unstuck but no luck. Ugh this is so annoying because even if I leave the message open and continue work on another window, it will refresh and become the active window again making me have to click to a different window again to repeat work. Typing this forum entry, for instance, was a pain in the butt because of this.
Probably has something to do with the coffee that was spilt on it a year ago... but I haven't had anyissues until now. Please advise, is there away to turn it off? any work arounds anyone knows of?
JohnnyCheck this or maybe the coffee has finally taken it's toll and you might want to take ot in to Apple.
Best
http://support.apple.com/kb/PH10834 -
My ipjone keeps coming up with a message say that the cable or accessory urged in is not a reliable source for this iPhone but I do not have Nything plugged in to my iPhone. I Put it in a bowl of rice for 2 hours to see if that would help it but it hasn't. Is there anything thank can do???
Clean the connector on the bottom of the phone. Use a magnifying glass, bright light, and a wood or plastic toothpick. If you got the phone wet put it in a bag of uncooked rice for several days, not hours.
-
we have a mac laptop and dont have any problems with pdf files but our imac will not open them. any suggestions?
Back up all data.
In the Finder, select Go ▹ Go to Folder from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:
/Library/Internet Plug-ins
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.
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