HT4009 accidental in apps purchases

How can i contact apple about a refund for accidental IAP

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Hours of Operation: Mon-Fri: 9am-5pm ET
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How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Similar Messages

  • HT4009 Accidental in-app purchase

    My little cousin accidentally made an in-app purchase on my phone of a rather large amount. Other than reporting a problem to the itunes store, is there anything else i can/need to do in order to get this removed?

    No.
    All sales are final.
    You would need to ask itunes support for an exception and hope they grant it.

  • HT4009 Accidental In-App Purchase - Howto cancel ?

    Hello Everyone...
    my nephew was over for a visit and he started playing with my ipad. Since this is not happening regularly I didn't activate restrictions on this device. After I downloaded this game for him the password remained active. Within this period he managed to perform an In-app purchase (he cannot even read) of $99.90.
    I failed to contact the app developer. I failed to get apple support (issue cannot be helped at the current moment, try again later)
    Does anybody know if there is a way to cancel this purchase other than blocking the transaction on my credit card?
    Help is greatly appreciated! Thanks!

    My 5 year old did the same thing!  In the new iOS6, it automatically fills in your password.  I hope someone has an answer!!

  • HT4009 My In App Purchase is gone after updating the app!

    So I Update my game App Fish with Attitude and Fashion Design World, after the update finished I went back into the games
    But my progress was lost and do we're my in app purchases. I reported the problem to the app creator and all in app purchases are handled by itunes.
    So I then went into my account to try and report it but the teport a problem link sends me to the homepage. At this point I'm getting frustrated because I can't
    To find a proper answer or link that can help me and the other thing is that I don't want to lose my game progress and purchases. What do I Do?

    You will have to contact iTunes Support to get help:
    https://expresslane.apple.com/Issues.action
    Select the options which best apply to your issue. You will have a chance to include a written description before you submit the request. iTunes Support will get back to you via email, usually within 24 hours.
    Good Luck!
    Cheers,
    GB

  • HT4009 My in app purchase hasnt worked, but i have been charged the ammount? Who do i speak to or what do i do?

    Why hasnt my in app purchase worked?
    Who do i speak to to fix this?

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

  • HT4009 my in-app purchase has not come through what can i do

    my in-app purchase has not come through what can i do

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 unauthorized in-app purchase

    I received a receipt from iTunes with 3 unauthorized charges:
    Item
    Seller
    Type
    Unit Price
    Candy Crush Saga ®, Extra Moves
    Report a Problem
    King.com Limited
    In-App Purchase
    $0.99
    Candy Crush Saga ®, Extra Moves
    Report a Problem
    King.com Limited
    In-App Purchase
    $0.99
    Candy Crush Saga ®, Extra Moves
    Report a Problem
    King.com Limited
    In-App Purchase
    $0.99
    Subtotal:
    $2.97
    Tax:
    $0.00
    Order Total:
    $2.97
    Please retain for your records.
    Please See Below For Terms And Conditions Pertaining To This Order.
    Apple Inc.
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
    Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
    I did not click on anything requesting extra moves. I have done so in the past, and paid as expected.
    These charges are bogus. Can anyone tell me what to do? Clicking on the link "Report a Problem" doesn't seem to lead me to anything in which I  can report the problem!

    Do you have that app and does anybody else have access to your phone to play it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 The in app purchase cannot be purchased

    When I am on an app, and I make a in app purchase, it says it couldn't make the purchase and to visit itunes support for help. I have credit on my account.

    Click here and request assistance.
    (85860)

  • HT4009 refund in app purchase

    How can I request a refund for an in app purchase?  My son hit the "buy" button for a $100 purchase rather than the "cancel" button.
    I am baffled as to why it did not ask him for a password.  A free app requires a password, yet a $100 purchase does not?????
    Please advise.

    First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
    http://support.apple.com/kb/HT4213
    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
    Good luck.

  • HT4009 20$ in app purchase never received?

    In app purchase paid but never received? No answer from G5 Entertainment or iTunes either, 20$ paid for absolutely nothing, how can I request a refund? I have written two emails to iTunes as well as an email to G5, what a scam!

    Trtls88 wrote:
    Thanks for that link!
    You're Welcome.
    Trtls88 wrote:
    I hope this works, I will return to give you a check mark as soon as they answer.
    You should hear from them within 24 hours.
    Good Luck.

  • HT4009 Cancel In-App purchase monthly subscription

    How can I cancel an in-app monthly messaging service that I used to subscribe to? I've deleted my account from the app, deleted the app from my phone, yet I'm still charged the monthly messaging "pro" feature, for $10/mo. I can't find ANYWHERE on apple's website on how to cancel this in-app purchase. When I deleted the app ("Scruff") from my phone, it said I needed to cancel the monthly messaging subscription from my iTunes account. I can't find out how to do this. Can anyone help with canceling this monthly subscription? Thanks.

    See http://support.apple.com/kb/HT4098.

  • HT4009 Reverse in app purchase accident?

    My 4 year old son jus purchased over $100 on in app purchase.  How do I get the new purchases reversed?

    You can try contacting iTunes support via this page and see if they will credit or refund you : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
    To try and stop it happening again by turning them off on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and you should also have a Require Password setting on the Restrictions screen which you can set to 'Immediatetely'

  • HT4009 My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't.

    My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't. I can't fix it on my own apparently because I'm sent to a rather unhelpful support site.

    If you mean that you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • How to get refund for accidental In-App purchases

    Can someone please help how I get refund - when I report a problem it keeps saying " sorry this purchase is not eligible for a refund."  However, there are about 10 similar transactions and it is only two days old.  My son has accidentially purchased this.
    Many thanks.

    You will need to contact iTunes Support: http://www.apple.com/support/itunes/contact/
    However, terms of use of the Apps store does state that all purchases are final.

  • HT4009 Refund an app purchase

    How CAN i get a refund after i purchase an app i do Not like?

    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.

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