HT4009 Double Charge

Double Charge
I received an invoice with a double charge.
Where can I complain?

You can try contacting iTunes support here and asking for help : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

Similar Messages

  • Double-charged for Creative Cloud Membership - I need a refund!

    My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
    When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
    I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
    Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

    Hi aagirlz
    An email is sent 30 days prior to the annual renewal date with details of the renewal price.  Sometimes this might go to your spam/junk folders so it's worth checking there.
    When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
    The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
    Kind regards
    Bev

  • Double charge

    Hi Team,
    I bought a year-service of HotSpot yesterday, I received e-mail from iTunes Store with double charge. I saw only one successful transaction when I paid.
    Follow information is detail from iTunes Store, pls let me know how I can claim back one transaction.  Thank, Junna Liu
    Billed To:
    junna liu
    Cultural &c Communication
    Zhejiang Sci-Tech University
    310018 Zhejiang Hangzhou
    CHN     Order ID: MHYGL470J
    Receipt Date: 10/10/12
    Order Total: ¥156.00
    Billed To: Visa .... 6599
    Item     Developer     Type     Unit Price
    Hotspot Shield VPN, 1 year of HotSpot Shield VPN service
    Report a Problem      AnchorFree Inc.      In App Purchase     ¥78.00
    Hotspot Shield VPN, 1 year of HotSpot Shield VPN service
    Report a Problem      AnchorFree Inc.      In App Purchase     ¥78.00
    Order Total:     ¥156.00
    Please retain for your records
    Please See Below For Terms And Conditions Pertaining To This Order.
    Apple, Inc.
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
    Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/uk/support/itunes/store/
    Apple ID Summary •  Purchase History
    Apple respects your privacy
    Information regarding your personal information can be viewed at http://www.apple.com/uk/privacy/
    Copyright © 2011 Apple Inc. All rights reserved
    <Edited By Host>

    These are user-to-user forums, I'va asked the hosts to remove your email address and address from your post. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Double-charged, 3 support tickets in and still trying to get refund, please help!

    Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case.
    My issue: On 12/26/12, attempting to reactivate an existing subscription, I was double-charged and ended up with two active subscriptions (the re-activated one and a new one). I have spent the last 3 weeks attempting to get this corrected to one active subscription and the second charge refunded, and it appears that on 1/03/12 I received an email saying that I was being refunded, but a couple weeks later I still see no funds in my bank account.
    What should I do? I feel like I'm on this wild and crazy goose chase to get my $80.46 back. Every time I open a support ticket (I'm on my third one right now) I end up calmed by statements of 'I truly understand your problem' and then no follow up or resolution, the support technicians don't seem to comprehend me, leaving me very confused and frustrated, it's a mess!
    The last person (a couple hours ago) said he couldn't help me and that he would escalate the issue - At this point, would I be best off to ask my bank if they can cancel one of the two charges? I'm digging around for a support email, in an attempt to circumvent the live chat technicians and get to someone who will understand me, but I can't find any way to get support from Adobe outside of that horrible live chat system.
    I just sent the following complaint through the BBB:
    When I re-activated my Creative Cloud subscription on 12/26 I ended up with two charges on my credit card and two active subscriptions. I needed 1 active Creative Cloud subscription, but ended up with 2. Since then, I have opened 3 support tickets to fix this, and the whole ordeal has turned into a nightmare.
    - The first ticket was opened the very next morning explaining the problem and requesting the the duplicate charge to be cancelled.
    - The second ticket was opened another day later to ask when the refund would come through and to let them know I was concerned that my account showed both subscriptions still active. I was shocked when the agent said that there was no refund pending, and that I had to specifically state to her that 'I would like a refund' in order to receive one. Even after this, I don't believe she ever put in a refund request because that ticket auto-closed itself and I STILL had two active subscriptions showing in my account.
    - The third support ticket was opened today, 3 weeks later. This time the support employee said he cannot help, seemed very confused, said the product had been returned, that a refund CANNOT be issued, and that he would have to escalate the issue. The first and third people I talked to did not seem to comprehend me very well, and I almost wonder if the first or second person made a mistake somewhere that lead to all of this confusion.
    I am frustrated, don't know what to do, and have ended up paying for two subscriptions this month, one of which was not used, intended, or needed. I received an email on the third saying that funds had been released, and that it may take 5 days to receive them, but I never received any funds back in my account. The support employees I talk to barely seem to comprehend me and don't have any follow through. I don't know where to go from here. I would like to walk away with one active subscription and one refund for the second one that I was mistakenly charged for, promptly cancelled, and never received a refund for.
    I'm not certain why this has become such a complicated matter. Please, help! There is currently one open support ticket regarding this case, but I am sending this email (also sending to the BBB) because I do not feel that support employee understood my issue or what I'm going through.
    Thank you,
    Order History: [removed, shows home address] - shows 2 subscriptions for the Creative Cloud ordered on 12/26. This was supposed to be 1 subscription re-activated. I ended up with the existing subscription re-activated and a NEW subscription activated.
    Bank Statement: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DZ1JZbFltQ01pVDQ/view - shows TWO charges on 12/26 instead of one.
    First Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdnRic2VTWkZBdG8/view - Explaining the issue and asking for a resolution.
    Second Contact Transcript: (not saved)
    Third Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DRHY1c1pIemM3azg/view - Support employee saying I cannot receive a refund, and that he has to escalate the issue.
    Email stating a refund has occured: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdmNybjlHQ2pwM00/view - I found this today, but in reviewing my bank statement no funds were ever credited back to the account for RMA:0065706197.

    Hi Artinreality,
    Someone will be contacting you shortly to help get things sorted out.
    -Dave

  • Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.

    Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.
    <Email Edited By Host>

    These are user-to-user forums - I've asked the hosts to remove your email address from your post.
    Tou can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • I was double charged for a purchase i made. How do i get my money back for the second charge?

    How do i get my money back for something the app store double charged me for?

    Hey M_Hoag,
    It would be best to report an issue with your purchase. The following resource outlines how to do so:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • HT1689 I tunes store double charged me for two songs, how do i get them to reverse the double charges off my account? also one song wong load on my iphone but i got charged for it anyway?

    Help
    I-Tunes Store double charged my account for two songs i downloaded on my phone,
    also a song i ordered wont load to my phone but i got charged for it anyway? how do i get ahold of Itunes store to reverse these charges off my account?
    Help
    Raider girl

    Connect the device to the computer.
    In iTunes, select the content desired to sync.
    Sync.
    This is all described in the User's Guide, reading it may be a good place to start.

  • HT3702 how can i get refund for a double charged app

    how can i get refund for a double charged app

    Click Support at the top of this page, then click the link under Contact Us.

  • Hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

    hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 Double charge on my account

    Help. My credit card was double charged for an app I purchased on my iphone. How do i get a refund?

    You can try contacting iTunes support here and asking for help : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • HT204266 How do I get a double charge removed

    Can not seem to find how I get a double charge for an app removed.  When I call customer service they just refer me back to the website

    You need to contact iTunes Store support they are only available via email support. Use the following link:
    https://expresslane.apple.com/Issues.action
    Select the relevant categories and you should be able to create an email case and be contacted back within about 24 hours or so.

  • I got double charge when I purchased the ringtone what should I do?

    I got double charges when I purchased the new ringtone what should I do?

    http://www.apple.com/support/itunes/contact/

  • ICloud double charge

    Today I just upgrade my icloud storage plan from free 5GB to 20GB 0.99$ per month. But I got double charge from apple to my debit card. How I can solve this problem?

    Normally when you upgrade your get a pro-rated refund for your old plan, but their may be a delay.  Contact the Apple online store for your country and they can probably help you.  (If you're in France, it's 0800 46 046.)

  • HT204088 Double charge

    I got double charged for someting i purchased. What do I do?

    Click Support at the top of the page, then click the link under Contact Us.

  • HT204088 double charge in app purchase

    I was double charged for an in app purchase... who do I need to contact in order to have the second charge refunded?
    Thanks

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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