HT4009 I HAVE BOUGHT AN IN-APP PURCHASE, I WAS BILLED, BUT NOTHING CHANGED IN THE GAME! WHAT DO I DO NOW??
I HAVE BOUGHT AN IN-APP PURCHASE, I WAS BILLED, BUT NOTHING CHANGED IN THE GAME! WHAT DO I DO NOW??
The game is WSOP by PLAYTIKA LTD. I tried to contact them But there is no means of contact! NOT EVEN THROUGH THE DEVELOPER PAGE ON ITUNES!
There is no need to shout.
If you haven't received the IAP then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I paid and was charged for an in app add on but never got it>
ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action -
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Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
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If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
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To restore from backup see:
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If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
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Hello challenged37,
From what you describe it sounds like the phone is in recovery mode. Try connecting the phone to the wall charger that it came with, and perform a reset then connect it to iTunes again and try:
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You should reset your device as a last resort and only if you can't restart it.
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http://support.apple.com/kb/ht1430
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http://support.apple.com/kb/ht1808
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Contact iTunes Store support staff through the report a problem links in your account history or,
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Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?
If you didn't make an in-app purchase within the app then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Gee... maybe you should try contacting iTunes support like the message told you to do.
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