HT4009 I made a purchase in an app and it didn't go through but it took money from my iTunes account, how do I get my money back?
I made a purchase in an app and the app didn't give me the purchase, but took money from my iTunes account. How do I get my money back?
Hi Epic Awesome16,
Thanks for visiting Apple Support Communities.
If you were charged for an In-App Purchase that you did not receive, first try reporting an issue with your purchase using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Cheers,
Jeremy
Similar Messages
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How do I get my money back on a in-app purchase
I didn't receive anything and it deducted from my iTunes accountDoes the app have an IAP download option in that allows you to download them and/or does the developer's website have any info on it about what to do ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?
From the App Store meny bar click Store > Check for Unfinished Downloads
And check your Applications folder for the app.
Apple's policy > All Sales Are Final > iTUNES STORE - TERMS AND CONDITIONS
Note... it would help to tell us which Mac OS X you have installed when you post for help. -
HT4009 I made a purchase on the App Store
I made a purchase on the App Store and the item I purchase is not working I would like to get a refund for$2.99 it's for the flash player I brought today.
Have you tried deleting the app and redownloading it via the Purchased tab in the App Stor eapp on your device, and if it still doesn't work then you've tried contacting the developer of the app ? If you have and you haven't had a reply (if you only bought it today then you possibly won't have had a reply yet) then you can try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I made a mistake by pressing autofill on my hp windows laptop and all of my music was gone from itunes and my iphone 5s, how can i get my music back onto my iphone 5s?
Have you checked to see if the media files are still on the computer? See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
Hi everyone,
I'm sure this happened to some of you before but I'm not sure what I'm doing wrong.
I purchased music direct via my iPhone but when I synced with iTunes some of my albums were missing. What is also weird is that the digital booklets have synced but I can't find the songs. How do I get them back?
I know that Apple has a policy to not downloading twice but I honestly don't know what I'm doing wrong. I'm not all that confident either so would really appreciate the help.
Cheers.See Here for
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html -
I purchased the linkin park new album but one of the songs was corrupted and would not download. But, I was charged. How do i get my money back onto my itunes card?
You must contact with iTunes support, but you can redownload your songs in iTunes Store > Purchased
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Can I send money from my iTunes account to buy apps?
i just got my new ipod touch 5<3 i love it its awesome in everyway, but i got a gift card for itunes and not for the app store so i was wondering if there was a way to send/transfer/or share money between the two accounts since their under the same apple id. thanks ^-^
You cannot, sorry.
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Help
Downloading past purchases from the App Store, iBookstore, and iTunes Store
(the music feature currently works in the US only) -
My apple apps ( contacts and message) are gone from my screen yet I know they're still n the system. How do restore these apps on my screen without resetting whole system?
Settings, general, reset, reset home screen layout.
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I got a new computer and I cant use my money balance without it asking me to confirm a credit card. I have credit on itunes account I dont use credit cards it was an itunes card and I do not have it anymore .
How to use your iPod to move your music to a new computer
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Hi i have got a new iphone 5s. I had a ipnone 4 backed it up to my computer. Ipurchased a few tones & had them on my old phone I have backed up all on the new phone everything has transfered over eccept my tones how can I get them on my new phone.
Thank you Jon.check out this arctile to help with syncing tones.
http://support.apple.com/kb/HT1491 -
HT4098 How can I get my money back from app store when I did not renew my app
I didn't not renew the app that I never really use and now the apple store charge me from my card. How can I get my money back and what number I should call because I totally lost at apple store and don't know what to do. This is really frustrated that apple have this kind of customer service... could someone help?
These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen).
If the apps aren't working as described in the store then you could the report a problem link from your purchase history : http://support.apple.com/kb/HT1933 -
2 iphone 4, 1 computer. i upgraded to ios 5 and just updated my wifes phone as well. her phone got wiped of all apps and all my contacts were put on her phone. we had been using the same apple id but different user acct on our laptop. How do i get her phone back to normal??
Have your wife log in to her user account on the laptop. Launch iTunes, then connect her phone to the computer with the USB cable. Sync. That should put back all apps and media. Since you already upgraded her to iOS 5 she'll have to manually enter all her settings and preferences, and organize her home screens.
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My 4 yr old accidently made a purchase of 69.99 on iTunes. How can I get a refund of the app and uninstall
Contact iTunes store support and request for a refund:
http://www.apple.com/support/itunes/contact/
They may also need your order numbers so it's best you get them ready.
You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article:
http://support.apple.com/kb/HT2727
Hope this helps. =D
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