HT4009 I was charged for an in-app purchase that I did not intend to buy. Can I get a refund somehow?

I was charged for an in-app purchase I did not intend to buy? How can I get a refund?

Contact iTunes Customer Service via their web page: 
http://www.apple.com/support/itunes/contact/

Similar Messages

  • I was charged for something in I tune that I did not authorize and would like it put back on my card .thank you

    I don't know how but I was charged for I tune and I want my money back on my card.I did not authorize payment .And you should not take of my card unless you asked me first.

    This is an iPad user to user forum, so you are not addressing Apple.
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: mailto:[email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    https://reportaproblem.apple.com/
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • TS1424 I was charged for 240,000 coins in slotmania and did not receive that many I always buy the $ 19.99 package. If I am being charged then I want the coins

    I was charged for 240,000 coins in slotmania and did not receive that many

    This is a customer support forum, Apple advisors will not address your concerns here. If you need assistance, visit the link below to contact support:
    http://www.apple.com/support/itunes/contact/

  • HT4009 How do I get a refund on an in app purchase that I did not receive

    I would like an answer as to how I can get a refund on an in app purchase that I did not receive on the sims freeplay

    You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1491 I got a receipt of an app purchase that I did not do?

    I got a receipt for an app purchase that I did not do?

    These are user-to-user forums, they are not monitored by Apple. You can contact iTunes support here : http://www.apple.com/emea/support/itunes/contact.html

  • Was charged for an In-App purchase, but did not receive it.

    While playing The Simpons - Tapped Out, I made an In-App Purchase of $9.99, and while it was being processed the game dropped me and went back to my homescreen, and then a dialog box popped up that said "Purchase Made".  Went back into the game and nothing, so did the purchase again and 2nd time it worked. 
    Just checked my iTunes bill and was charged twice, can I get my money refunded?

    Only way to find out is to ask. Contact iTunes support here:
    expresslane.apple.com

  • I had downloaded a app and i hit a inapp purchase that i did not want to buy but it had purchased it and had charged me it did not ask me for my username or password or even to buy it had just gone straight through

    hello im new to this community and ive done in app purchases before however this inapp purchase was wrong and had charged me 109.99$
    it did not prompt me or ask for my username and password, it also never asked me if i wanted to cancel or buy the **** thing it had just gone straight through
    my question is how am i to get my money back please someone help me

    All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again, you should be able to turn off in-app purchases on your device via Settings > General > Restrictions > In-App Purchases 'off', and (depending upon what iOS version that you have on the device) you might also be able to set 'Require Password' to 'Immediately' on the Restrictions (the default is a 15 minute period during which it doesn't need to be re-entered)

  • Charged for an In-App Purchase that did not upload to my iPad

    Last night I tried to download a Skyland Lost Islands In-App Purchase for my son - the first time through it did not work.  It took me to the iTunes Store and I entered my password and confirmed my credit card details.  It then opened the iTunes store page and there it stayed.
    I reopened the game and no gems were delivered.
    I then repeated the process a second time and the gems were delivered.
    This morning I received an invoice for two charges but only received 1 delivery.
    I am extremely disappointed that I am being shunted from help page to help page but no way of emailing an accounts department.
    Please help resolve this - Order ID: MH9WDNXFL3

    You can try the 'report a problem' page to contact iTunes Support (we are fellow users here on these forums) : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have a book available for download showing in ibooks but I did not order it, how can I get rid of it?

    Went into ibooks this morning and found a book ready to download with a cloud in the top righthand corner. I have not ordered this book as I have never looked at it nor would I. How do I get rid of the book?

    https://support.mozilla.org/en-US/kb/fix-problems-your-home-page-or-search?redirectlocale=en-US&redirectslug=removing-babylon-searchqu-or-mystart has a link to articles to help you out

  • What do i do if i was charge for the same app twice?

    what do i do if i was charge for the same app twice? and how do i get my momey back?

    Developers do not handle refunds. The purchase activity is between the user/customer and Apple.
    To report an issue with a purchase, follow these steps:
    • Open iTunes. If you are already signed in, skip to step 4.
    • Choose Store > Sign in.
    • Enter your account name and password, then click the Sign In button.
    • Choose Store > View My Account
    • Click the Purchase History button
    • Click the Report a Problem button at the bottom of your purchase history
    • Click the arrow next to the purchase with which you want to report an issue
    • Click the Report a Problem link next to the item with which you wish to report an issue
    • Click the Problem menu
    • Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
    • Write comments about the issue (optional).
    • Click the Submit button

  • Hi how I get the refund from the unauthorised in app purchase? I just bought the phone n had yr staff do the personal setup n end up I had been charged for the in apps purchased

    Hi how I get the refund from the unauthorised in app purchase? I just bought the phone at yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.

    yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.
    NOT at mine or anyone else's  here
    This is a User to User technical support community .There is no-one from Apple here and Apple neither read nor respond here
    Did you not work that out when you agreed to the terms of use of this community when joining today

  • I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

    I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

    Welcome to the Apple Support Communities
    If I have understood you properly, to do that, you have to create a new administrator user with your name and for your uses. Follow these steps:
    1. Open System Preferences > Users & Groups, and press the + button to create a new administrator account.
    2. When you have finished creating that user, open  > Log Out, and log in your new user.
    3. Open System Preferences > Users & Groups, select the old user and press the - button to remove the user. If you want, you can select the option to remove the Home folder of this user, so you will only have the Home folder for your account

  • HT4009 How do I get a refund for an In-App purchase that I didn't receive?

    Does anyone know how do I get a refund for an In-App purchase that I didn't receive?

    If the In-App is iGestA please contact me with email. I will give you a free code. The email is evaible on itunes store

  • I reinstall the Yosemite due to the wifi issue, when finished, the iMovie was not installed, I try to download it from app store, but it's not free. How can I get iMovie back?

    I'm using a mid 2014 13" rmbp. I reinstall the Yosemite due to the wifi issue, when finished, the iMovie was not installed, I try to download it from app store, but it's not free. How can I get iMovie back?

    It's something to do with the main user account (not iTunes account) on my Mac because I logged in with another account and it downloaded fine, I installed it on the HDD and even though the date in App Store was 16th October 2014, it is the full installer of 10.10.2.
    To try to resolve this problem, I have copied the installer app elsewhere and deleted it but App Store still will not allow me to download it with my main user account yet just allowed me to update iTunes.
    I had a brainwave last night that it might have been related to me changing the default downloads folder to one not on my boot drive (to save disk space on my main boot drive) but having changed it back, tried again, rebooted and tried yet again, deleted my App Store preferences. nothing has worked.

  • I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get the refund of the non used part of the old plan?

    I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get the refund of the non used part of the old plan?

    Hi edilsoncf,
    I've seen your question on several forums, and responded there. Did you get your subscription sorted out?
    See: How do I get a refund if I have multiple Acrobat service subscriptions?
    Best,
    Sara

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