HT4009 In app purchase not allowing me to complete transaction

I am experiencing an issue with an in app purchase.  In a game I have downloaded when I go to purchase game currency I can sometimes do so without an issue but most times after entering my password it tells me that my purchase could not be completed.  The bank account linked to the iTunes store has sufficient funds but for some reason sometimes it will allow the purchase to go through and other times it won't.

i didn't contact them just looked through the support page. i tried it again the next day and it worked fine. weird....

Similar Messages

  • HT4009 In app purchase not allowed

    In app purchase not allowed

    What is the full message it's giving you? One thing you can check is if you have restrictions set on your iphone go into Settings > General > Restrictions  and scroll down to "In-app Purchases" and make sure that is turned on.

  • HT4009 In app purchases not allowed keeps popping up

    It wont let me buy stuff for my games.

    Settings/General/Restrictions - enter the restrictions passcode, and change the setting to allow in-app purchases.

  • HT204406 Error message " in-app purchases not allowed"

    In app purchase not allowed ? Why is that

    Hello Aorb,
    Welcome to the Apple Support Communities. If you are having issues with the in-app purchase, the following article will assist with troubleshooting that purchase.
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/ts1702
    Regards,
    -Norm G.

  • HT4009 In app purchase not downloading on my iPhone 5...?Help

    Hi I have downloaded an app named "Car Logbook" on my iPhone but there was a upgrade in the app of Rs 110/- otherwise I could not use the full app so I upgraded it using my credit card..It says that the in app purchase is done but its not downloaded so press OK to download...I have pressed that hundreds of times but the upgrade is not yet downloaded...I tried on wifi even the app is just of 3.5 mbs but it didn't worked I restarted phone den also it didn't worked even I deleted the app and installed again but den also it didn't worked...can anybody help me on this pls...

    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 In app purchase not received

    in toyzilla
    was charged for in app purchase
    but it was not received!
    i have enabled in app purchases to be allowed

    I'm having the same problem too. My suspicion is that I may have entered my password wrong the first time I tried and now it won't let me buy or download anything wether its free or not.  So I went and did some stuff with my account and I re entered my payment information and it was declined for some odd reason. So I went to see my bank account online and my life lock shut it down because someone was using my card -.- it was my sister. But yeah maybe your debit card is invalid.

  • HT4009 in-app purchase not showing

    I've been billed but the in-app purchase (itunes confirmation along with the purchase order id) but its not showing up within the game. I've contacted the game creators (popcap) but is there anything else I can do? (not heard from popcap yet).

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 in app purchase not working

    im buying an in app purchase before but now i cannot manage to buy the same item im buying before i dont know what happen pls help

    Any Alert or Error message...
    If necessary...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 In app purchase not downloading

    I bought an in app purchase in My singing monsters, but it wont download what i bought. It tells me I have already purchased this item and it hasnt doenloaded yet. Then it says cannot connect to itunes. I dont know what to do.

    What is the full message it's giving you? One thing you can check is if you have restrictions set on your iphone go into Settings > General > Restrictions  and scroll down to "In-app Purchases" and make sure that is turned on.

  • HT4009 In App purchases not Credited to the App issue.

    I have been charged by Skyjet (Chaos Games) three times for their Gold Pack monies and then not had them creditted to the game itself. I have spent the last two months corresponding with their support bod and got no where. Is it worth persueing them through court? and does Apple get involved?

    What "up with other stuff" was it asking for?
    Next
    See:
    iOS: Troubleshooting applications purchased from the App Store
    Contact the developer/go to their support site if only one app.

  • HT4009 In-App purchase not showing up even though I have a digital receipt...?

    I have a receipt that I purchased an item in-app but it never downloaded to my ipad. Went to see if I could redownload the item, but I'm going to be charged the price for the item again. [It's just a comic] I'd prefer to not get charged again, thoughts?

    The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
    Refunds from the App Store or iTunes Store
    Hope it works out for you (:

  • HT4009 In-app purchases not working!!! HELP PLEASE(:

    So I am totally addicted to the game Crossme Color. My mom said she would let me use some of her iTunes money to get the premium version. So I logged into her account and tried to buy it. At first it was saying a bunch of bs about payment options and security questions. Then once my mom fixed all that it kept asking me if I still wanted to buy it. I kept clicking buy and coming up with other stuff, then the last time it asked me if I still wanted to buy it, it froze and now when I go into the app and try and get the premium version it says it is unable to be purchased. Anyone know how I am able to fix this at all??

    What "up with other stuff" was it asking for?
    Next
    See:
    iOS: Troubleshooting applications purchased from the App Store
    Contact the developer/go to their support site if only one app.

  • HT4009 In App purchases not going through? - CSR Racing

    Anyone else having problems with CSR Racing purchases going through?
    Press buy - App asks for Apple ID password - Then a pop-up comes up asking to go to Apple Support?

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 In app purchase not showing up in game:legend of the cryptids

    I am playing 'legend of the cryptids' and purchased gems thru the game.  I have yet to receive the gems and every time I load the game it asks me for my password for itunes.  I've gotten billed twice for the gems and I have the receipts for both.  this is where it sends me when I try to 'report a problem'

    I have been having the same problem for two weeks.  LOC credited me for the gems but I have had the error messages ever since the transaction failure.  Everytime I sign in I get the two error messages and it keeps asking me for my apple ID/password same as you.  I have talked to both Apple and LOC a multitude of times trying to get the errors cleared out, to no avail.  I feel your pain.  I am sure we are not the only ones experiencing this problem.  Just dont expect a quick fix.  It maybe awhile before it gets resolved.  Somewhere there is a server sending us the error messages.  Either @ Apple or LOC.  I requested that Apple and LOC support talk, so that they can team up to figure out what is causing this problem for us.  Sorry your going through this, but good to know Im not the only one!

  • In app purchase not showing

    I recently download this app called sat plus and decided to upgrade. When I began the upgrade told me to you ID I use to download the game. So I deleted the app and used my 2nd account. Purchase went trough got my payment conformation, but the upgrade ia not working. Im waiting in the restore section for 15 mins. Can anybody help me

    Hello there, broazny.
    It sounds like you're not seeing your in-app purchase for a particular App.  The following Knowledge Base aritcle offers up some great reccomendations for troubleshooting your issue:
    If you don’t see your in-app purchases - Apple Support
    Restore your in-app purchases
    You might need to restore purchases in these cases:
    You remove and reinstall an app.
    You install a purchased app on another device using the same iTunes Store account.
    Some in-app purchases like game currency or hints are consumable, meaning they run out as you use them. You can only restore non-consumable purchases. Learn about different types of in-app purchases.
    To restore a non-consumable purchase, open the app you made the purchase in and look for an option to restore. You might find it in one of these places:
    Main menu
    Settings or Options
    In-app store
    Not all apps have an option to restore. If you don't see it, follow the steps in the next section to contact the app developer.
    If you try the restore option and nothing happens, or you get an error, follow these steps: 
    Make sure you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
    Check the restrictions on your device to make sure in-app purchases are allowed.
    Check your purchase history in iTunes on your computer to make sure you were charged for the purchase. 
    Restart your device. 
    If you were charged for the purchase and still can't restore, contact the app developer for support. 
    Contact the app developer
    Contact the app developer for support in these cases:
    You don’t see an option to restore purchases.
    You can’t find a consumable in-app purchase you made.
    You restored an in-app purchase and still don’t see it.
    iOS apps
    You can contact an iOS app developer using your computer or iOS device.
    Follow these steps on your iPhone, iPad, or iPod touch:
    Open the App Store.
    Search for the app or find it in Purchased.
    Tap the app.
    Tap Reviews.
    Tap the app's support link under App Store Ratings.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

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