HT4059 I've purchased a book, but there is no content inside the book. How can I get a proper version?
I've purchased a book, but there is no content inside the book. How can I get a proper version?
You should be able to delete the book via the Edit button at the top right of the bookshelf and then re-download via the Store button at the top left and then the Purchased tab. If it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book and use the 'Report a Problem' link.
Similar Messages
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Help
Have you paid for the pre-order - you are only charged for pre-orders when they become available and you download them, you aren't charged at the time of pre-ordering them. Does it show on your account's purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your purchases (the most recent purchase is above the list).
If you haven't yet paid then you will need a balance or a credit card on your account so that you can pay for it before you will be able to download it.
If you have paid for it then does the Store > Check For Available Downloads menu option on your computer's iTunes find and download it, and/or does it show in the Purchased link in the iTunes store app on your phone and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes ? -
I purchased an ablum thru itunes on my phone and it says i purchased the songs on itunes but when i go on my music it says i have to repurchase all the songs how can i get the songs with out havin to pay again
Whether you can redownload music depends upon what country that you in. If you are using your computer's iTunes then does music show in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (on your phone you might be able to redownload media via the Purchased tab in the iTunes store app) ? If music shows there, but not that album, then check to see if it's hidden : http://support.apple.com/kb/HT4919
If you aren't in a country when you can redownload music and it's still on your phone then you should be able to copy it over from the phone via File > Devices > Transfer Purchases. -
I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...
It sounds as if you purchased the app, but you also purchased some subscription within the app. You say "Apple is charging monthly", but it's probably the app writer that is charging you monthly for some subscription you purchased within the app. Contact the app vendor and tell them you want to stop the subscription.
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I've purchased a film but it won't play on my iPad, how can I watch it?
I've purchased a film but it won't play on my iPad, how can I watch it?
Try a reset: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)
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I have Creative Cloud but there isn't Premiere Pro.. How can I do to download it?
I have Creative Cloud but there isn't Premiere Pro.. How can I do to download it?
Check to see if your system meets the minimum requirements. Other have reported that if it doesn't, then PPRO will not show in the list.
http://www.adobe.com/products/premiere/tech-specs.html -
There are several login keychain items I'd like to get rid of. I've deleted them but they come back after several hours. How can I get rid of them for good.
Back up all data before proceeding.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select
Change Settings for Keychain "login"
In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
Keychain Access ▹ Preferences ▹ First Aid
If the box marked
Keep login keychain unlocked
is not checked, check it.
Select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access. -
I am using iphone 3gs and have accidentally clicked "update" to software version 5. However, after I failed and all my data was lost. I manage to restore back to my previous situation. But all my apps has been gone. How can I get back all my aps? I know I can get it by itunes but there are a few problems as below:
1. I have jailed break my iphone and I never purchased any apps from itunes
2. I have some important infomation saved in one of the apps called "awesome notes". How can I get it back? Is it store inside my computer? if so, how can i restore?
3. I am using window 7
I sincerely hope you guys can help me.
Regards,
Stephen Hongalrite. I have made my mistake. I should not jail break my iphone. So if I purchase my apps again from itunes is that mean mean my data will be back?
I hope you guys can giv me some support here since I am Apple genuine buyer. I could be wrong last time and now I turn over a new leaf and learn a lesson.
Please noted that I can always create new account to ask for the same questions without mention about "jailbreak" if I want to but obviously I won't do that. Please provide me your support! Thank you! -
got new mac, all songs purchased on the former one are no longer in the library - how can I get them, please? thx
They aren't there because you didn't transfer them.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "You always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store," (http://support.apple.com/kb/ht2519).
Additional tip at https://discussions.apple.com/message/24176756
In future do not rely upon being able to download again. The policy could be discontinued without notice and then you'd be in a mess. Even now you still can't redownload everything. Transfer properly next time and make backups. -
Siri says she can't read my email from the iphone5s lock screen when I'm using the standard headphones, but I could do that on 4s. How can I get my 5s to do that?
Hi Liz,
Sorry to hear you are having a similar problem. Last night I went to the tool bar at the top of iphoto, clicked on "File", then clicked "Browse Backups" in the drop down menu. I have an external hard drive that is set up to Time Machine. The Browse Backups opened the iphoto pages in the Time Machine. I selected a date one day ahead of the day I performed the now infamous update, and it showed my iphoto library as it had existed that day. I then clicked "Restore Library" at the bottom right corner of the Time Machine screen. Roughly 2 hours later my iphoto was back to normal. When I opened iphoto there was a message saying I need to upgrade my program to be compatible with the new version of iphoto(version 9.2.1). I clicked "Upgrade" and within seconds it had done whatever upgrading it needed to do.
The only glitch in the restoration was that it restored the library as it appeared last week, so I no longer had photos I had imported this past weekend. I simply went back to the Browse Backups in the drop down menu, when Time Machine opened I selected the page showing my pictures from this weekend and again said to Restore Library. Roughly 45 minutes later the library was restored including the most recent photos.
I am now a happy camper.
I don't know if any of this will be of help to you because your email says you are having trouble with photos imported after the upgrade was performed. Have you had any pop up notices when you first open iphoto, that tell you you need an upgrade to be compatible with the new iphoto? If so have you clicked "upgrade"?
Good luck Liz, if you have Time Machine running as a back up to your library, maybe you wil be able to get help there, by following my instructions above. Otherwise, good luck with your investigations. I'd be interested in hearing how you make out.
Karen -
I connected my ipad to my computer to sync my photos and it deleted all my apps, they synced back on to my ipad but all my Noteshelf apps items were deleted, how can I get these back?
What do you mean " back up my photos or Apps"?
The photo sync is one way - computer to ipad.
You can transfer itunes purchases. Without syncing: File>Transfer Purchases
Copy everything from your backup copy of your old computer to your new one. -
I have a 7D but the serial stiker its gone and i need the SN how can i get it (i dont have the box)
i have a 7D but the serial stiker its gone and i need the SN how can i get it (i dont have the box) is there a way to find it on the camera menu?
Solved!
Go to Solution.The serial number is in the EXIF. Any EXIF reader will display it.
EOS 1Ds Mk III, EOS 1D Mk IV EF 50mm f1.2 L, EF 24-70mm f2.8 L,
EF 70-200mm f2.8 L IS II, Sigma 120-300mm f2.8 EX APO
Photoshop CS6, ACR 8.7, Lightroom 5.7 -
I have an app called ipieta which was originally downloaded onto an ipod. I gave the ipod to someone else, but now that I've had the iphone I can not get the audio even though it is downloaded into itunes music like it said to do. It won't work. I've tried more than several times to get help but nothing helps. Do I need to deauthorize the ipod or perhaps erase all the downloaded ipieta stuff and start over?
Thanks for any suggestionsSorry. There's nothing anyone can do. The current version of the facebook app will not run on 4.2.1. The iPhone 3G won't run anything higher than 4.2.1. You're stuck.
Maybe it's time to buy yourself a new iPod Touch. -
i just placed an order for a black iphone 4s but now i want a white one, so how can i get it done ???
If placed on Apple's online store, you can change/modify your order up to the point where your order is labeled "Preparing for Shipment". Just login to the store, bring up your order & modify there.
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I have deleted some photos from camera roll which are taken by today but my icloud is bacuped on yesterday night.how can i get those photos.please anyone tell me because they are very important
Are those photos on PhotoStream?
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