HT4061 I bought my mom an iPad for Christmas this year. We can't use it as it will not recognize her passwords. How do I reset it without using passwords. I want this thing wiped clean, just like it came from the store so that I might start over.

I bought my mom an iPad for Christmas this year. We can't use it as it will not recognize her passwords. How do I reset it without using passwords. I want this thing wiped clean, just like it came from the store so that I might start over. This is very frustrating!

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
 Cheers, Tom

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I bought my wife an iPad for Christmas. We opened it today and it would not power on. We put it on the charger and it still will not power on. What do you suggest?

I bought my wife an iPad for Christmas. We opened it today and it would not power on. We put it on the charger and it still will not power on. What do you suggest?

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
 Cheers, Tom

I recently bought a new laptop because my old one crashed. The only backup I had for my music was on my ipod. My new computer will not recognize the ipods music and I can't transfer anything. What do I do???

I recently bought a new laptop because my old one crashed. The only backup I had for my music was on my ipod. My new computer will not recognize the ipods music and I can't transfer anything. It keeps asking me to sync the ipod to this computer, but I'm scared to lose all my music. I want to transfer some of the music onto my iphone but I can't. I'm very frustrated and wish I knew more about computers at the moment!?!? What do I do???

You will need the help of some sort of 3rd party software to help you copy the content from your Shuffle back to your PC. Once you have done that, you can reimport this music into iTunes and configure it to sync to your new Shuffle.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

HT203200 I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE AND TWO TRACKS DID NOT DOWN LOAD. WHAT CAN I DO AND CAN I GET A REFUND FROM THE STORE OR DELETE ALBUM AND GET THE STORE TO DOWNLOAD AGAIN

I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE BUT TWO TRACKS DID NOT DOWNLOAD. CAN I GET ANOTHER DOWNLOAD FROM THE STORE OR A REFUND? ALTERNATIVELY CAN I DOWNLOAD THE WHOLE ALBUM AGAIN FREE?

Try the Store tab in iTunes and Check for Downloads.
If that doesn't work go to the main itunes store screen in itunes and on teh right side under quick links see if you have a purchased secrion - do the tracks appear there for download?
Failing that contact support:
http://www.apple.com/support/itunes/store/

I have an external hard drive that I have been using for years. All of a sudden my mac will not recognize the external as a "save as" device location. But the external does show up on my desktop and I can open it to drag and drop items. Help.

I have an external hard drive that I have been using for years. All of a sudden my mac will not recognize the external as a "save as" device location. But the external does show up on my desktop and I can open it to drag and drop items. What happened and how do I get my mac to rerecognize the device?!?!?

Hi,
Check Finder>Preferences>Sidebar, is it checked there to show external drives?

Hey guys i please i need a help on my ipad. i have received an ipad from anonymous person but she has already logged in to iclouds, since i dont know her password how do i sign out without using password on ios 8?

Hey guys i please i need a help on my ipad. i have received an ipad from anonymous person but she has already logged in to iclouds, since i dont know her password how do i sign out without using her password on ios 8?

You can't. Your mysterious benefactor must remove the device from her (I guess you know it's a her?) iCloud account by logging into icloud.com, going to Find my iPhone and removing from there.
Matt

HT1386 I am re-building my iTunes library, but still have all the content on my iPod Classic. I have just downloaded some songs from the store and want to add them to the iPod, BUT when i attempt this the message asks if I want to delete all content on t

I am rebuilding my iTunes library, but still have all the old content on my iPod Classic. I have just download some songs from the iStore and want to add them to the iPod, BUT when I try to sync it asks if I want to delete all content from the iPod and add only the material that I have just downloaded from the Store. I do not want to lose my old content, because it is very extensive.

You are trying to sync to other than the one iTunes library you can sync to. You can copy music from multiple library/computer if you use the manual method of syncing. That method is described here
iTunes: Syncing media content to iOS devices and iPod
If you want to make this computer/iTunes library your syncing computer/library you have to restore the iPod on this computer/library. Restoring erases the iPod.
You can redownload most iTunes purchases by:
iTunes: Syncing media content to iOS devices and iPod
To copy other music to the computer see:
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
BTW this is the iPod touch forum

HT201272 I want to delete purchases from the store, so that they're never available to download again. How do I do this!

If I buy a physical book and I don't like it, I can either throw it away if its really bad, or donate it to charity or sell it if its just not my thing. I want to be able to tidy up my iBooks in the same way. I don't want those books still sitting under "purchased items", I want them gone and gone permanently.

You can't permanently delete any item from your purchase history, all you can do is hide them so that they don't show in the Purchased links for redownloading : http://support.apple.com/kb/HT4919

HT1420 Where can I find the button from the store menu that says "Authorize this Computer"?

I looked up how to authorize a computer and I found the answer, but I can't find the button that says Authorize this computer!

"It is not actually in the iTunes Store, it is in the Store menu of iTunes."
Yeah, that makes PERFECT sense! /sarcasm
Not in the iTunes store, dummy, it's in the Store menue of iTunes.
ED2345, I'm not making fun of you; Apple should be clarifying this stuff on their help pages!!!
The Apple help site says nothing like this; it simply says to go to the Store and select "Authorize this computer". Had it not been for ED2345 mentioning the CTRL+B trick, I probably would NEVER have found it.
Why can't Apple quit moving stuff around in iTunes? Just when I think I have things figured out, an update comes along and EVERYTHING IS IN A DIFFERENT PLACE!
I love my iPhone and my iPad - but I truly despise iTunes for this reason.
So I simply say to Apple, "STOP IT!!!"

I have installed Adobe flash 11.0 repeatedly and it will work for other browsers, but Moxilla will not recognize it. How do I make it detect it?

I have Windows 7 running on a new Dell Inspiron.
Whenever I use Mozilla Firefox browser - it says I do not have Adobe Flash 11.0 installed. I know I do because if I open Explorer all sites needing Adobe Flash work.
I must prefer to use Mozilla - is there a way I can get firefox to recognize the Adobe Flash I have installed?

There are 2 versions of Adobe Flash:
*an '''ActiveX version''' for IE only
*a '''Plugin version''' for most other browsers including Firefox
*On a Windows system, you should always update both individually.
'''''You do not appear to have the Plugin version for Firefox installed. ''''' If you did, in Add-ons > Plugins you would see "Shockwave Flash ''(version)''". If "Shockwave Flash" is there and is disabled, click the "Enable" button.
Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/
*only the most popular/used Plugins are known by this page
*page will detect only installed, '''''enabled''''' Plugins
'''Install or update Adobe Flash''' 
#'''Using Firefox''', go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
#*http://get.adobe.com/flashplayer
#When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit)
#Click or double-click on the file you just saved to your desktop
#*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
#*The "Install" button in the lower right corner will now be highlighted, click it.
#*The installation is quick.
#Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
#To update/install the ActiveX version for IE '''''only''''', repeat the process, '''but use IE to go to the above website'''.
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''

I bought a first generation ipad for my 90 year old mother so she could kep in contact. This has worked well for about 3-4 years but suddenly the Mail says it cannot find the server. Safari can find it, so what could be goin on?

The ipad is first generation and is not recently updated, as my Mum doesn't own a computer. We set it up through my niece's PC, and she's not currently available. It's in the UK with a btinternet account, which is, I think, run byYahoo. The Safari route allows access (although the icons are only partially visible - an update issue I'd guess), but it shows that we have the right account server name and password, etc. This happened once before and my brother took it to an Apple store and they fixed it in a trice, but he dosesn't know what they did. Next appointment is a week from now, so does anyone have a suggestion in the meantime? Thanks for any help.

Try a reset: hold down the home button along with the power button until you see the Apple, then let go.

HT1473 When I add a audio CD to iTunes it doesn't keep it under one album cover like it does when I purchase an album from the store. That creates a lot of clutter. How can I keep it all together?

As above.

For reasons known only to apple, the main sort priority now is the artist. ANd when you have a compilation album you end up with multiple 'albums' that are really one. You can right click on the songs and edit the info for each song, making the info right for all of them.....it may not be perfect but it works for me. (My music is all ripped from cd's and not downloaded from Apple)
In your case, you could mark each song as 'various artists' and then they'll all be under the same cover

HT1933 This does not work ! I've tried several times and it keeps saying too many hhtps or something. I have duplicate charges from the same item that needs refunding ?

I tried to reply to an iTunes invoice where it asks if there is a problem with order and can never get
It to work ! I am being charged multiple times for same item and need to get the duplicates
Refunded !

I tried to reply to an iTunes invoice where it asks if there is a problem with order and can never get
It to work ! I am being charged multiple times for same item and need to get the duplicates
Refunded !

HT1918 I have changed my new apple email address at the itunes store but when I try to buy an app on my iPad my old apple id (email) comes up and will not recognize the password. How do I change this? I tried going in through settings/tapping apple ID to

I have changed my Apple ID when I got a new email address and confirmed it. However when I go to my iPad to buy an app my old Apple ID comes up and will not recognize the password. I tried going into the settings on my iPad and tapping on the old Apple ID to go in to change it but it will not recognize it and I cannot get in on the iPad to change it. How do I change this ID on my iPad for the iTunes store?
Jaylsworth

How did you fix this??

Just bought a Macbook Pro. I want a clean install so won't use a Time Machine backup but how can I install the software I bought from Apple Store? can I just delete it from the old machine that is going to someone else?

Just bought a Macbook Pro. I want a clean install so won't use a Time Machine backup but how can I install the software I bought from Apple Store? can I just delete it from the old machine that is going to someone else?

The ne
The new machine has Mavericks which is fine. And I will leave it as is. I don’t want anything from my old machine other than 2 apps that I will need on the new one. I want to be able to install those apps that I bought from the App Store onto my new computer. I assume Apple doesn’t want me to have the apps installed on 2 machines at the same time so I wonder if just uninstalling them from my old machine will release them for re-install on the new one.

HT4061 I bought my mom an iPad for Christmas this year. We can't use it as it will not recognize her passwords. How do I reset it without using passwords. I want this thing wiped clean, just like it came from the store so that I might start over.

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