HT4061 My iPad is disabled and nothing will get me passed this, not even a restore or factory reset
My iPad is disabled and nothing will get me passed this, not even a restore or factory reset. The restore through iTunes won't complete because it says there is a passcode on the iPad and cannot complete, but I can't get to the passcode screen to enter anything. Anyone have any suggestions?
See this support document for explanations and instructions on how to deal with update and restore errors. Get help with iOS update and restore errors - Apple Support
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Similar Messages
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My ipad is disabled and itunes will not recognize it
ipad is disabled and itunes tells me to enter password in ipad
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
My IPad is Disabled and can't get it on.
My IPad is Disabled and says connect to Itunes. I don't know how to get it working again.
Epic Dylan wrote:
i don't have a mac
You don't need a Mac. You can use a PC running Windows.
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
iPad Stuck in Recovery Mode after Update
http://www.transfer-iphone-recovery.com/ipad-stuck-in-recovery-mode-after-update .html
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I am trying to log in to my ipad but still gives the message of "ipad is disabled connect to itunes, i did connect and updated with restore as instructed in itunes web. but still the same message password is needed but i cant enter password as the screen is frozen with connect to itunes?
Hello mrhappy3,
I recommend this section of this article named iOS: Forgotten passcode or device disabled after entering wrong passcode found here http://support.apple.com/kb/ht1212
If you have never synced your device with iTunes
Connecting the device may result in this error message: "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
If this does not resolve the issue after a second try, then I would reset the iPad then then try again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
All the very best,
Sterling -
My 9 yr. old daughter installed a password to unlock and lock her iPad which she forgot and now her iPad is disabled. We can't even connect to iTunes thru the computer. Please help.
Forgot or Wrong Passcode
http://support.apple.com/kb/HT1212
Forgot Passcode use recovery mode to restore
http://support.apple.com/kb/HT1808 -
i just got an ipod 5 and the person that had it before has it link to there apple id and didnt give me a password i did a hard reset and nothing happen it still asking me for a password how do i bypass that cause i want to start useing it
Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service -
My ipad is disable and i cant get it to recovery mode
i have done recovery method many tym but my itunes logo dosent comes up? plz reslove my problem asap
Follow the instructions in this article:
IOS RECOVERY MODE RESTORE
Cheers
GB -
My i phone froze up and i cant get to do anything not even shut off
i went into stettings to accessibility to put on voice over and phone froze up and i cant even shut it off any sugestions
Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for phone to restart (no data will be lost).
-
HT1414 ipad is disabled and wont restore
Son's iPad Mini - he fogot his passsword & now the device is showing "iPad is disabled" and I cannot get it to restore. Tried to go through Recovery Mode but it gets stuck with a message that says "To allow access, please respond on your iPad" but I cant do anything with the iPad except power it down....
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
My ipad is disabled and i don't want to restore
my ipad is disabled and i don't want to restore
If you don't restore, you cannot use iPad.
-
Please help!! ipad is disabled and will not do a hard reset to go into recovery mode.
i cannot do a force reset... When i hold in the home and sleep/wake button nothing happens, I have tried these same steps over and over again. Neither the apple or the itunes logo ever pop up.. The screen just stays black. I recently replaced the digitizer after my son cracked the screen. I have made sure that nothing was injured during repair. I did put the digitizer ribbon in wrong and then the screen was not working correctly. I had put the ribbon in backwards. So after the first wrong installation of the digitizer, i tried to unlock the screen with my passcode but it obviously wasn't working.. i would touch the number for the passcode but the screen would respond somewhere else..so i kept getting the passcode wrong and then BAM! Ipad disabled.. so i took a break from the frustration... When i returned to my ipad i took it back apart and thats when i realized that i had the digitizer ribbon in backwards, so i fixed it and replaced the screen once again.. But now the ipad is disabled, and for some reason it will not respond when i try to shut it down all the way, no red slider at all...so i bout a apple data transfer cable and i tried to connect it to itunes and hold the buttons like i read to do in the article, and my computer recognizes that my ipad is there,,, it tells me that i have to allow access and to respond on my ipad.. but sadly i cannot.. nothing appears on the ipad.. it stays a black screen and then when i lt go the "ipad is disabled" screen comes on.....
Then i read online that i could restore from icloud.com, so i go there, i sign in just fine but my ipad is not listed in the devices there either... it says " No Devices, You must be signed into iOS8 settings or Mac OS Yosemite system preferences to see devices."
And i dont believe the ipad is up to date, it had been unused for about 2 months, until last week when i attempted to fix it so im sure the operating system is old :-(
So im totally lost, I dont have a clue what to do to get my device recognized. I would really appreciate any help that anyone can give,, Thank you so much in advance!!!
Ipad 2 wifi 16gbIf recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
My iPad is disabled and I can not input my passcode. what do i need to do? I tried to connect to iTunes, but it will not allow me to connect via compute USB as I cannot input my passcode for the iPad.
You may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and restore/re-sync your content to it
-
My IPad is dead. Nothing will show on the screen. Screen not cracked and no liquid spilled on it. Is there a battery that needs to be replaced?
Battery not charging:
1. Reset iPad; hold the Sleep/Wake and Home button down until you see the Apple Logo
2. Try another wall socket
3. Try another cable (make sure it's an original Apple cable)
4. Try another charger (make sure it's an original Apple charger)
5. Clean Lightning port with compress air or new paint brush -
My iPad isn't getting connection to internet. It just suddenly stopped! It says it is connected to WiFi but it just keeps spinning and nothing will come up. Have tried rebooting my router and iPad (my other computer is connected just fine).
Try turning WiFi off on the iPad, then reset it again, turn WiFi on again and join your network again if necessary. Or go to Settings>WiFi>Your network name>Forget this network. Reset your iPad and then join your network again. Or - settings>General>Reset>Reset network settings. Reset the iPad, then try to join your network again.
-
HT1212 my ipad is disabled and will not accept my passcode
following an update my ipad is disabled and will not accept my passcode
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.
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