HT4061 Sir i have lost my apple iphone and i do not remember IMEI number of the iphone and the sticker affiexed on the box is also not present (lost) but i have the bar code 602-7484-A printed on the box and police is asking for the IMEI number so please

Sir i have lost my apple iphone and i do not remember IMEI number of the iphone and the sticker affiexed on the box is also not present (lost) but i have the bar code 602-7484-A printed on the box and police is asking for the IMEI number so please help

The IMEI number is stored in iTunes:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
I can't imagine that any police agency in the world would request this information.

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HT4623 I updated my ipad but had to skip the update to the icloud because it was not finished within 2 hours. The ipad worked fine then, but I turned it off. When I tried to turn it on again, it kept asking for the password over and over. What do I do n

I updated my ipad but had to skip the update to the icloud because it was not finished within 2 hours. The ipad worked fine then, but I turned it off. When I tried to turn it on again, it kept asking for the password over and over. What do I do now?

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT201269 I am trying to remove the backup encrypt for my Iphone 4 but the itunes ask for the password and basically I have not set any password before ...!!! Please note that I entered the password for my apple account and also it did not work, how i can

I am trying to remove the backup encrypt for my Iphone 4 but the itunes ask for the password and basically I have not set any password before ...!!! Please note that I entered the password for my apple account and also it did not work, how i can reset it?

You can't reset it. If you don't konw the password then you can't use that backup

I have the activation problem to. I deleted my iPad from my iCloud account but its still asking for the linked apple id, but there is no iPad linked to Find My iPhone so i wanted to ask what to do

I have the activation problem to. I deleted my iPad from my Find My iPhone account but its still asking for the linked apple id, but there is no iPad linked to Find My iPhone so i wanted to ask what to do. I can't use the apple id Apple is asking for because my iPad is not linked anymore.

Hi JL Kamsoerie,
Try using the information in this article to help you troubleshoot this issue with the Activation Lock on your iPad:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

HT4061 My daughter has a cracked screen on her iphone 5c and cannot unlock it. Will Apple replace and at what expense? How do I get the serial number if I cannot unlock the phone. When it's plugged into the computer it asks for the code.

My daughter has cracked the screen on her iphone 5c. Someone knocked into her whilst she was holding it. Will Apple replace it and at what cost. Also have tried contacting apple via the website however they ask for the serial number which I cannot access. Have tried connecting to iTunes and it asks for the phone to be unlocked.

Helps to say, this is a WW forum
A few Apple retail Stores in UK replace the screen call those nearest to check if they can I think price is c £99
If not the Out of warranty exchange price is £209 over the counter
If iTunes has ever been used to sync then the the serial # will be imbedded
iTunes>>>edit>>>>preferences>>>> devices >>> hover over device and details show up

Hi, I need help and advice. Basically me and my ex partner both had iphones and synced it with the same computer under the same ID. We split i have a new laptop and now it keeps asking for the old ID or it'll erase my apps bought on theold account.

Hi, I need help and advice. Basically me and my ex partner both had iphones and synced it with the same computer under the same ID. We split up and now im trying to get all my apps and info onto my new laptop with a new account but it keeps asking me for the old apple ID which she is still using and she changed the password. i tried backing it up but still nohing. When i try to back up purchased items being apps etc its keeps asking for the old one. help

See Recover your iTunes library from your iPod or iOS device. But you'll still need the password.
Once you have the computer authorized to use the account she could change the password again to stop you buying apps on her card (assuming it's not on yours!). It would lock you out of upgrading them too but they should work unless she uses the deathorize all feature.
It depends on how amicable the split is...
tt2

Hi. How can I delete my icloud account on my iPhone? I don't have that email address I was using anymore. I tried deleting it but it is asking for the password and I don't remember it.

Hi, How can I delete my icloud account on my iphone? I don't have that email address I was using before anymore and I already tried deleting the account but it is asking for the password and I don't remember it.

Hi ale.vica,
You need to go to Manage your Apple ID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, and sign in with your current Apple ID and password and do the following:
1.     Edit your current Apple ID and change it back to the ID which is displaying for your iCloud account. You do not need to verify it - this is only a temporary change
2.     Go into Settings>iCloud on your device and delete the iCloud account. Use your current password when your are prompted for a password
3.     Once the old iCloud account is deleted, go back into Manage your Apple ID and change your ID back to the current one
4.     Go back to Settings>iCloud and sign on with your current ID and password
That should take care of your issue!
Cheers,
GB

My iphone 4 keeps going into guided acess mode were i cant touch anything. i have for gotten my password and i cant seem to press the home button to go home. it tells me to put a password in but i have no clue. please HELPPPP!!!!!!

my iphone 4 keeps going into guided acess mode were i cant touch anything. i have for gotten my password and i cant seem to press the home button to go home. it tells me to put a password in but i have no clue. please HELPPPP!!!!!! im getting worried i have no clue whats going on. help and advice would be highly appriciated.

Just reset your phone:
Press the Sleep/Wake button & Home button at the same time, keep pressing until you see the Apple logo, then release.
This should let you use the phone normally, no restore needed.

I have two apple id's and one I cannot remember the password so I made a new one but to update my apps it still asks for the old password... How do I update my apps?

I have two apple id's and one I cannot remember the password so I made a new one but to update my apps it still asks for the old password... How do I update my apps?

All content and data is forever associated with the Apple ID you used to download it. You should have reset the password for the original I'd.
I forgot.apple.com

I have two apple ID passwords and two devices when I try to use my account/password it asks for the other account that I don't have the password to. Can update or buy anything. Can you help ?

I have one computer and one iTunes library and two devices hooked up to it. But I have to apple IDs a different one for each of the two devices. When I try to buy or update something using my account and password it asks for the other account password so I can buy or update anything. I can log into this website using my accountant it recagnizes me but i still can't get it to work on the App Store . I don't know I'f this matters but I just updated to iOS 6 and then tried it and it wouldn't work. Before I updated it , when I would try to get an app or something it would still ask me for the other password , but if I pushed cancel then it would ask me do mine and then it would work , but it doesn't do that anymore. If I push cancel it just cancels and does nothing. I hope you can give me some suggestions, I really need your help:)

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

I have an iphone4. every time i turn it on i get an old I.D. and a message saying, "Apple password " then my email address and asks for the password. I have a different account that itunes on my computer recognizes. How do i remove this from my phone?

i have an iphone4. every time i turn it on i get an old I.D. and a message saying, "Apple password " then my email address and asks for the password. I have a different account that itunes on my computer recognizes. How do i remove this from my phone?

to remove that account.
go to settings > iTunes & App Stores > click on that apple ID then sign out.

How can I get a search bar added to my email archives screen to make it easier to search for the right archives folder, Samsung has one so I was surprised to see that I have to scroll up and down to find the right folder?

How can I get a search bar added to my email archives screen to make it easier to search for the right archives folder, Samsung has one so I was surprised to see that I have to scroll up and down to find the right folder?

Start Firefox in [[Safe Mode]] to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
You can modify the pref keyword.URL on the about:config page to use Google's "I'm Feeling Lucky" or Google's "Browse By Name".
* Google "I'm Feeling Lucky": http://www.google.com/search?btnI=I%27m+Feeling+Lucky&ie=UTF-8&oe=UTF-8&q=
* Google "Browse by Name": http://www.google.com/search?ie=UTF-8&sourceid=navclient&gfns=1&q=
* http://kb.mozillazine.org/keyword.URL
* http://kb.mozillazine.org/Location_Bar_search

I did set up the password when I got the phone and iPad months ago but never turned it on. Now it is asking for the passwords for both my iPhones and iPad and I cannot select not the have the passwords active. ???

I did set up the password when I got the phone and iPad months ago but never turned it on. Now it is asking for the passwords for both my iPhones and iPad and I cannot select not the have the passwords active.

If you do not want to use passcodes, why don't you just go to Settings > General > Passcode Lock and delete the passcode and set the lock to OFF. That will eliminate the problems all together.

I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...????

I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...???? In the box with the disk came the product key, have put it in and it doesnt work. Please help..x

unfortunately - you can not. you can't even buy outlook by itself at microsoft's own website.
does it have to be outlook? maybe you can get away with using something else that's outlook compatible.
how about trying Thunderbird for Mac OS?
or maybe you can call apple and let them know you purchase the wrong version - they might give you a break and just pay the difference for the home and business version.
good luck

Cab you get your ipod to forget old apple ID, because it is asking for the password but I do not use that apple ID becaue I have a new one, and not it will not let me enter a few of my apps

I Have a new apple ID and it is asking for my old ones password, I try to enter an app and it asks me to sign in but I hit cancel then ot kicks me out of the app, everytime.

When an app is purchased, it is locked to the Apple ID used to purchase/download the app. That will never change. If you have apps that are asking for the old ID for an update, it is working the way it is supposed to. If you cannot remember that password, then you will need to delete that app and download it again with the new Apple ID.

HT4061 Sir i have lost my apple iphone and i do not remember IMEI number of the iphone and the sticker affiexed on the box is also not present (lost) but i have the bar code 602-7484-A printed on the box and police is asking for the IMEI number so please

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