HT4082 Why can't I download apps I have to pay for on my new iPad Mini. I have had an Apple id for my iPhone for years. When I try to download apps to my iPad, it says I need to confirm billing info. After I do that, which is the same info as always, it t
Why can't I download apps I have to pay for on to my new iPad Mini. I have had an Apple id for my iPhone for years and have downloaded app to it, no problems. When I try to download apps to my new iPad Mini, it tells me my billing info has to be confirmed. After confirming with same info that is already there it tells me to contact support, no help up to this point.
Could the credit card be expired?
Beyond that, what you need to do is contact iTunes support, they can tell you exactly what is wrong, none of us here can do that.
In the lower right corner of this page is a 'contact us' link. Click on that and you'll see a page full of info and links, one of which is iTunes support.
Similar Messages
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Hi, I've setup my new mini ipad today, restored a backup from icloud and all is fine. However, when I try to download my music, they almost completely download then an error message pops up saying "unable to download songs" - can anyone help please?
So it appears iCloud/iTunes Match isn't the issue - the error message would seem to be complaining about where the music is being downloaded to. So with this in mind:
In iTunes select Preferences and select Advanced. The iTunes media folder should be set to /Users/<your account>/Music/iTunes/iTunes Music. <your account> would be whatever your user account is. If you see something else there I'd guessing it is a folder you don't have permission to write to. -
I downloaded Mountain Lion this morning. Now when I try to open a document in Pages, it says I need a newer version. When I go to the App Store, it says I have Pages installed.
What version of Pages are you running now?
The newest update is 4.2 at least for the box set version I have which came out a couple of days ago. -
when i try to open itunes on my macbook, it says it needs quicktime 7.5.5 to run. how do i update quicktime so i can run itunes?
QuickTime 7.5.5 for Leopard - http://support.apple.com/kb/DL27
QuickTime 7.7 for Leopard - http://support.apple.com/kb/dl761
= New version of Quicktime installed but application reports it needs to have that version installed =
Open Application > Utilities > System Profiler and check the Quicktime version in Frameworks vs. the version in Applications. One person had re-installed their operating system. It had kept the newer Player application but had reverted to an earlier version of the underlying support framework files which many applications utilize. Re-installing Quicktime 7.7 took care of the problem. Do this manually, not with Software Update.
Installation get stuck at "configuring installation" - https://discussions.apple.com/thread/2592979?threadID=2592979 - uninstall Quicktime before installing. -
Numbers sp sheet is shared. Both user systems on same rev of Numbers.
I have latest version of Numbers (3.1) but when I try to open a Numbers sp. sheet it says I need a newer version. There is no newer version available.
The files get info box says to open it with Numbers 3.1 (default). Other user has no problem opening the file.
What to do next?Hi mwalk,
Try this.
Launchpad (second page) Disk Utility
Or if you can't find it there,
Apple Menu > About This Mac > More Info > Storage > Disc Utility
Select Macintosh HD and Repair Permissions.
Regards,
Ian. -
I need help on how to download the ios 4.3. to my iphone 3gs. My mom was using it and everythig was fine but when she upgraded the lady erased everything so it would be like new and now when i try to download a app like facebook it says it requires ios 4.3. and i have asked people at phone places and i have hooked it up to itunes and still havent been able to..when i go to settings then general it doesnt show up any software updates, that whole part is erased. someon eplease help me!\
What version of iOS are you running? I'm going to bet that you do NOT have a 3Gs. You have a 3G. The highest version of iOS that can run is 4.2.1.
If you did not save a copy of the older facebook at that could run on 4.2.1 on your computer that you can sync back, then you're out of luck. The newest version (and the only one available in the app store) will not run on 4.2.1.
You will have to resort to using the mobile web page in Safari or find a 3rd party app that will run on your phone. -
How do I access websites that warn: "Firefox is NOT compatible with this application. For best performance, please use Internet Explorer 5.0 and above...."? When I try to download any alternate browser, all I get is another warning that the alternate is "not compatible with your operating system." Is Firefox preventing this? The site listed below is a job application site. I've had this same problem with other job application sites also.
== URL of affected sites ==
https://storefront.kenexa.com/lithia/cc/Home.ssThere should be a User Agent Switcher menu item under Tools, which gives you the browser names you can impersonate.
The menu item name changes to the browser UA you are presently using.
There is also a User Agent Switcher button, you can add it using View -> Toolbars -> Customize, and dragging the button to your toolbar.
See http://chrispederick.com/work/user-agent-switcher/features/ and http://chrispederick.com/work/user-agent-switcher/help/
You can just start trying IE versions (or the versions it says on the site) until it lets you in. -
When i try to update my apps, it asks me to put in my password for apple id. I put in my password but then it asks for my friends password for his itunes, because i let him sync his ipod on my itunes. How do i remove his account off my itunes where i dont have to put in his password.
Also when I apply the safety copy it only imports the app the phones have had in common, so none of the apps that only the iPhone 4 had doesn't come in, only the ones I and the iPhone 4 has had in common. So you say the only way I can use the Apple ID to download on the old iPhone 4 is if I delete the apps that are in the phone and then download them again? How will that change the ID to download/update from. Won't it still have mine to update/download from?
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i have 26 dollars and want to buy an app for .99 it says i need to answer security questions but i for got the answers am i able to reset those questions or i can't
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
Hi.
I used my PC and configured up an new iPhone 5s. I was logged into my own Apple ID while installing it and recovering it from an older Safety Copy, the safety copy was done also while on this account. I want the owner of the 5S to use their own Apple ID on the iTunes store and on iCloud. I did register their iCloud account and used their Apple ID when on the phone for the first time, but whenever I try to update apps my ID shows up. Is there a way to change this ID to the owner of the 5S' owner without deleting all the apps, or somehow still recover them from the copy?Try recovering them from the copy. If those copies are also associated with your Apple ID, no.
(97224) -
Somehow lost my ability to login as administrator when i was trying to set up Parental Controls. Now it does not recognize my administrator name or password. When I try to reset my password by reinstalling MacOSX, it tells me I have to first install Rosetta. When I say yes, it asks for my administrator name and password! ARG! Help please!
Whew, let's see if we can trick it into making a new admin account...
Reset OS X Password Without an OS X CD...
http://theappleblog.com/2008/06/22/reset-os-x-password-without-an-os-x-cd/
Admin Hack...
http://www.hackmac.org/?q=node/4
Starts up like the first time you buy a new Mac, but after filling in all that info again, you should have access to the computer and the other Users & files will still be there... give the new User a different name than an existing one. -
Please help me!!
I dunno if this will work for you but I had the same issue today and had to redo what I did about two weeks ago.
I went to "Settings" then to "General" and scrolled all the way done to "Reset"
I didnt do a reset that erased data, just the ipad settings.
I had to re-enter all my wifi stuff but after trying to log back into facetime it worked fine.
It's a pain in the arse (second time I've had to do this in a couple of weeks) but it worked for me, Good Luck -
When i try to purchase something on itunes it says I need to entrer the security code on my card and when I do it says i need to enter a valid one.
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ -
I am on my MacPro desktop. I am using iPhoto vdrsion 9.2.3.
While perusing my photos, I click one and attempt to print the photo (Cmd P).
I get a dialog box alerting me to an error which reads: There were no themes located. Until at least one theme has been installed, this feature will be unavailable.
I have tried downloading the latest print drivers for my HP Photosmart C4200 but no luck.
Although I know that a basic theme allows you to select border, borderless, etc. for your printed photo, I cannot figure out how to install a theme.
My workaround is to email the photo to myself and print it from the Preview app.
Any ideas?Hi...
Post in the iPhoto forum here.
You'll get more feedback directly from iPhoto users.
This is the, "Using Mac App Store" primarly for troubleshooting the App Store. -
i have restarted computer and then I can uninstall firefox. when I reinstall it I can open it a few times but then it will not open. I have tried to turn off firewall and reinstall firefox and that did not help. I turn fiewall off and firefox will still not open
Hello fireguy7542, you mean the Mcafee Cox firewall (inside the suite), check also if you can make exception in antivirus, otherwise try to disable the suite to see if the firefox works.
see if the next links helps :
http://ww2.cox.com/support/print_media/internet/interface/security/Cox_Security_Suite_User_Guide_2008.pdf
http://media.cox.com/support/print_media/internet/interface/security/Cox_Security_Suite_Plus_User_Guide_2008.pdf
thank you
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