HT4095 I've rented an SD movie from iTunes but cannot download it. Message reads "download error" followed by a small window with message "movie cannot be downloaded at this time. I have been billed by iTunes. What next?
I've rented an SD movie from iTunes but cannot download it as I normally do to my iPad 2. Message reads "download error" followed by a small window with message "movie cannot be downloaded at this time". I have been billed by iTunes. What next?
Hi, Kenny.
Thank you for visiting Apple Support Communities.
There are a couple things that I would recommend trying. Try closing all open applications and power cycle the device. Next, go through the section labeled Troubleshoot issues on an iPhone, iPad, or iPod touch in the second article below. If the issue persists, try completely signing out of the iTunes Store on the iOS device and sign back in. Be sure to test downloading an application after each step.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Cheers,
Jason H.
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The answer is in the article. Finish reading the second part:
If you see one of following alerts, you need to erase the device:
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from: iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/ts4036
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help me
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b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
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Contact iTunes Customer Service
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I guess, if you don't get back to iTS then yes, it could sit permanently in that state.. -
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Is the computer connected to the the internet?
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