HT4098 how to report double charges in app purchase

how to report the double charges in app purchase, I purchased in-app of "Sesame Street eBooks for iPad, Annual eBooks Subscription" which charged me in June 2 2012 and June 22 2012 again. How can I do?

You need to turn the subscriiption off >  iTunes Store: Purchasing and managing auto-renewing subscriptions

Similar Messages

  • HT204088 double charge in app purchase

    I was double charged for an in app purchase... who do I need to contact in order to have the second charge refunded?
    Thanks

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Double Charge for app purchase

    My order no.  MGZFDZN337  dated 04/19/13  05:40PM
    I have bought an app from app store through my iphone.
    Today, I received invoice and found it's double charge for this app.
    Why it's happen?  Kindly check and delete one charge for me.
    Thank you
    Regards,
    minsyuan

    These are user-to-user forums, you are not talking to Apple here.
    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 It appears that I continue to be double charged for some purchases.

    It appears that I continue to be double charged for some purchases?

    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
    Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

  • HT204266 How can I find my in App purchases receipt?

    How can I find my in App purchases receipt?

    You can see your purchases history by logging into your account in iTunes on a computer and going to Purchase History.
    You can also see your last 90 days of purchase history by:
    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

  • How do you turn off in- app purchasing?

    How do I turn off in-app purchasing? I recently incurred a $30.00 charge for coins on an Ice Age game. Is there a away to block this feature on my ipad?

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Which is easily remedied in the restriction directly under in-app purchases where the 15 minutes can be changed to immediately, which means that the password is required to authorize every single purchase.

  • I just upgraded to the new 4, but not sure how to make sure all my apps (purchases) get over to the new phone from iphone 3.  can't seem to find instructions. thanks.

    I just upgraded to the new iphone 4, but am hesitant to get it plugged in b/c I don't know how to make sure all the apps purchased on my iphone 3 get to the new phone.  can't seem to find instructions so I'm sure it just "does it", but hesitant to literally pull the plug.  thanks.

    Follow these instructions:  iPhone: Transferring information from your current iPhone to a new iPhone, http://support.apple.com/kb/ht2109

  • I got double charge when I purchased the ringtone what should I do?

    I got double charges when I purchased the new ringtone what should I do?

    http://www.apple.com/support/itunes/contact/

  • How do I Family Share in-app purchases?

    How do I Family Share in-app purchases?   The free app only allows certain areas to open. An in-app purchase unlocks the full app capability.  I cannot Family Share the in-app purchase. How do I do this?

    There is a way to get around it, as it worked for me!
    I turned on family sharing for my son. Now I have set up an Apple ID account for him too. His ipad was under my Apple ID account but I have since restored the ipad to factory settings, setting it up as his own now (you don't need to do this step, but I chose to do it so everything on his ipad is under his account now).
    When I logged into the App store on his ipad, using his Apple ID account I can access the apps that I have purchased (I being the main account holder). However I had the same issue as you, that I couldn't family share the in-app purchases.
    To get around this on his ipad, I logged off from the app store with his Apple ID account and then logged into it again using my Apple ID account. Therefore I could download the original apps that I had purchased for him + the in-app purchases. Then I logged out of the app store using my Apple ID account and logged in again using his Apple ID Account. Bingo now the full app is on his ipad!
    Then I synced his ipad to the itunes library on my PC, so the apps are now in his library. It would be also wise to do a backup so you don't have to repeat this process again.....
    Cheers

  • Hoe, How can I sync my In-App Purchases from my iPod touch 4th generation to my iphone5s?

    How can I sync my In-App Purchases from my iPod touch 4th generation to my iphone5s?

    Hi ShMiri,
    If you have questions about In-App Purchases, including transfers between devices, you may find the following article helpful:
    iTunes Store: About In-App Purchases
    http://support.apple.com/kb/ht4009
    Regards,
    - Brenden

  • HT4009 how can i view my in-app purchases via iphone?

    how can i view my in-app purchases via iphone?

    itunes store>account>purchase history>see all

  • HT204396 How can I turn on in-app purchase on on iPad?

    How can I turn on in-app purchase on on iPad? When I to the restriction and I enable the restrictions, but I cannot slide "In-App Purchases" to the right. What can I do? Thank you.

    When I do it, a msg pops out and shows "your apple ID isn/t enabled iTunes." I cannot slide iTues and in-app purchase from the general restriction. Any other suggestions? Thx.  

  • How can I restrict for in app purchases for downloads

    How can I restrict for in app purchases for downloads
    So basically I don't want my kids to be able to downloads apps even if it's free because I want to be able to see what they are downloading

    dilullo1 wrote:
    How can I restrict for in app purchases
    Understanding Restrictions  >  http://support.apple.com/kb/HT4213

  • How do you turn off in app purchases on iMac?

    How do you turn off in app purchases on imac?

    I'm assuming you mean by using the Mac App Store, if so AFAIK  you cannot turn them off. However if you want to prevent someone from making purchases change your AppleID password and don't give it out. Without the password they cannot make purchases. Either that or you can simply sign out. How you sign out in the Mac App Store is Under Quick Links click Account then click Sign Out. Once you are signed out no purchases can be made.

  • How can I get an in app purchase that never synced w/ imac onto comp from my old 3g so that i do not have to 'repurchase' for the 4 (2 apps are groove and doodle buddy)?

    how can I get an in app purchase that never synced w/ imac onto comp from my old 3g so that i do not have to 'repurchase' for the 4 (2 apps are groove and doodle buddy)?

    SO, do I delete the app off of both the old 3g phone AND the imac, then reinstall on ONLY the imac, then re sync?  OR, should I delete off computer, repurchase on computer then re-sync with new iphone4?  I realize this is kind of roundabout, but the issue I ran into was too much stuff on my old 8GB 3G, and I was stuck on iOS3 FOREVER (couldn't upgrade to iOS4) soooo, I deleted a whole bunch of piddly apps from the phone ONLY, which then allowed me to update to iOS4 (on the 3G).  Then, I could sync (which I did, but obviously not everything transferred, b/c when I synced the new 32 GB iphone 4, there are  particular apps {doodle buddy and groove, my tap fish...} that are missing the in app purchases, but these are still on the old 8GB 3G).  I am so confused....

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