HT4137 I want to prompt a backup from a newer iphone to an older phone and it is saying that the iOS is not compatible. How can I update my old device so that I can restore with the latest backup?

I am trying to restore information on an older Iphone and am running into the difficulty of restoring my backup. The backup says its incompatible with the iOS on the old phone so it will not let me choose the latest iphone backup. Is there a way to update my old iPhone before I restore that backup? I already have tried to sync it with the latest version of ITunes. I am nervous to restore to an older backup in case the newer backup will not show up again.

What you have to first do is update your old phone using iTunes. Once done: Settings>General>Reset>Erase All Content & Settings. You should now be able to use that backup.

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TS1702 Playing at Frontline Commando game. Items to be able to give my credit card number I wanted to get 100 gold. My credit card was discontinued but the money did not come to my show gold. I would ask you to provide information with the need. Player-by

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<Personal Information Edited by Host>

To Contact iTunes Support and request assistance Click Here

Trying to restore phone settings from icloud but unable to because its telling me that the IOS is not compatible and neither are the previous 3 versions shown. What shall I do? The chap in the shop said it was easy... I dont have the laptop to hand...

Can anyone help please? Backed up Iphone 4s to icloud and received the replacement one. So I am trying to restore from icloud. Unfortunately, the phone tells me that the IOS system (showing 6.1.2 required) is incompatible and so are the previous 3 backups... I dont have the laptop to hand in order to backup to itunes either. I'm guessing I cant set up as a new phone, get the latest IOS system update and then restore the backup from icloud... or can I?

On your new phone: Settings>General>Software Update. Once done: Settings>General>Reset>Erase All Content & Settings. You'll now be able to use your backup.

HT1222 Can I update my Old iPod touch 4.2.1 version to the IOS 5 or 6? It says i have the current version but I can't get my apps ...such as Netflix

I'm trying to get the iOS 5 or 6 update to my ipod touch version 4.2.1
My ipod says it's up to date but I can't get my netflix app to load becuse it says I need the iOS 5 software
Does this mean that my Ipod touch is no longer any good???
Any help is appreciated, thanks!
Candice

I used to be able to get Netflix and other apps on my ipod but since they have been upgraded to ios 5 + I can no longer get them. "
You updated your Netflix app without seeing if the new version was compatible with your ios version. Had you not updated, then you could still be using it.
" So I gather by your response and other similar questions/answers that I am out of luck now."
Yes.
Sorry

HT201210 hi im trying to update my phone but it keeps saying my firmware file is not compatible can you tell me why?

hi
i cant update my phone please can you tell me why it keeps saying the firmware is not compatable?

Is your computer running the current iTunes version?

With the new purchase of my MacBook Pro retina, the Mac AppStore think that I've purchased iLife, therefor I can't update iLife apps, it asks me to sign in with the Apple ID that it thinks I purchased it with.

I have recently purchased the new Macbook pro retina and while updating the preinstalled (free) iPhoto & iMovie, a message shows saying: To update this application, sign in to the account you used to purchase it. And obviously i haven't purchased them. Tried everything I know, not sure what els to do.

I responded to your here > https://discussions.apple.com/thread/4420415?tstart=0
Please do not start duplicate topics... thanks!

HT1677 Safari when set to private browsing and cookies from sites I vist has a problem. I want it to keep cookies from sites I use such as my email and comic sites. Right now it does not retain cookies that set up my choices of comics as site internal fav

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When set to private browsing and only accept cookies from sites I visit does not retain them after I shutdown Safari and then later restart it. I also found out that even if I leave it in background and close the cover of my case it will not retain the cookies even though I did not deactivate it.
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I have a music library on an iMac and I got a new iPhone and a new MacBook Pro and I want some of the songs from the iMac library to be on my phone and my MacBook Pro and I have a new Apple ID on my phone and my Mac book pro

I have a music library on an iMac and I got a new iPhone and a new MacBook Pro and I want some of the songs from the iMac library to be on my phone and my MacBook Pro and I have a new Apple ID on my phone and my Mac book pro, is this possible if so how do I do it?

Providing specifics on all the ways to do this will take more time than I am willing to spend here these days. You can do some of this with Home Sharing. You can transfer the entire library from one computer to another, If you do that you can delete what you don't want from the transferred library.
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the option (alt) key (shift on Windows) so you get a prompt to select a library, then guide it to the 'iTunes Library.itl' file in the moved iTunes folder. If you put the copied iTunes folder in the default location of Macintosh HD > Users > *User Name* > Music then you don't even need to start with the option key held down, iTunes will automatically look for it there. (Make sure there isn't anything already in the iTunes folder there that you want to keep since you will be replacing it with the one you are moving.)
You do not want to use a new AppleID. Change the AppleID on the new phone to the old ID. Purchases made with one AppleID cannot be transferred to a different one and it will be a royal pain to manage two Apple IDs.
Change iTunes Store account on an iOS device - Log out of your current account with Settings.app > Store (Settings > iTunes & App Stores on iOS 6) > tap on your AppleID. Log in with a different account. Note, turning on automatic downloads or re-download past purchases may tie the device to that account for 90 days - http://support.apple.com/kb/HT4627 https://discussions.apple.com/message/18484935 - "In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account") When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again."

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HT201210 the iphone could not be updated because the firware is not compatible

Hi
I am trying to update my Iphone software from 4.2.1 to the latest version.
I have tried restoring itunes, and also the update however the same message pops up at the end of installation.
the iphone could not be updated because the firware is not compatible
How can I solve this as it is driving me crazy and is slowly breaking my phone.
If you can help it is much appreciated.
Cheers
Lee Burgess
07411 989 241

Have you previously jailbroke your iPhone or manually downloaded and pointed iTunes to a older or 3rd-party IPSW file?
Try the five suggestions here -> iOS: Resolving update and restore alert messages

I have an ipad (IOS 7.1) and downloaded latest version of itunes (11.1.5.5) and downloaded itools (1.8.2.8) but my Itools does not work and message that your itools is not compatible with itunes so please want your comment for that.

I have an ipad (IOS 7.1) and downloaded latest version of itunes (11.1.5.5) and downloaded itools (1.8.2.8) but my Itools does not work and message that your itools is not compatible with itunes so please want your comment for that.

Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.

I can't update my apps, I think that the problem is that I've change my password from my ID Apple but they have not change from the telephone configuration. Any idea?

I can't update my apps, I think that the problem is that I've change my password from my ID Apple but they have not change from the telephone configuration. Any idea? Thanks

Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe

I wanted to restore my ipod touch 4G, but everytime it is restoring with the apple logo, the screen goes partially white and my itunes says "error 9"... what should i do?

I wanted to restore my ipod touch 4G, but everytime it is restoring with the apple logo, the screen goes partially white and my itunes says "error 9"... what should i do?
plz answer me~

Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
http://support.apple.com/kb/TS3694#error9

HT201328 Can I unlock an old, unused iPhone 3GS (to be used overseas with a local simcard) and upload on it data from a newer iPhone 4 on the same MacBook Pro?

Can I unlock an old, unused iPhone 3GS (to be used overseas with a local simcard) and upload on it data from a newer iPhone 4 on the same MacBook Pro?

I got approval to unlock my 3GS from AT&T and in the process of updating the operating system. I am now using a iPhone 4 on my computer. I just want to know the following:
When I backup and restore the 3GS in order to unlock it, will it mess up my existing data backed up from my iPhone 4?
Can I upload data from my newer iPhone 4 onto my 3GS?

My Ipod was originally set up as a sub-account of a firends. After that, I got an Iphone and set up my own Apple account. I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account

My Ipod was originally set up as a sub-account of a firends. After that, I got an Iphone and set up my own Apple account. I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account, and staring over. I just really want to get the new Ipod under my own account, and be able to use it...

There is no such thing as a "sub-account." Also, you probably mean iTunes library, when you say "account." Your "account" in iTunes is your Apple ID, which is what you use to sign in to the iTunes Store to make purchases. iPods are associated with an iTunes library, not with an Apple ID (iTunes Store account). You'll need to clarify...
So, this is what I think you are saying. You previously shared an iTunes library on a computer with your friend. Your old iPod was synced to that iTunes library.
You got an iPhone, and at that time, you set up your own iTunes library. Is that on a different computer? How does the iPhone affect your question about the iPod?
You got a new iPod. What is your "old iTunes"? Is that the iTunes library you shared with your friend?

HT4137 I want to prompt a backup from a newer iphone to an older phone and it is saying that the iOS is not compatible. How can I update my old device so that I can restore with the latest backup?

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