HT4528 How do I get my iPhone 4 to get the screen from being frozen on the "Connect to iTunes" and to be recognized by my iTunes?
Alright, so what had happend to cause this, let me just sum it up for you in the steps I took.
Turn on iTunes.
Plug iPhone into the laptop in order to be recognized by iTunes.
Start to update the phone onto iOS7.
Message pops up saying I have to download latest version of iTunes.
Download iTunes update.
Try again to download iOS7 update onto the phone.
Says that it'll take around 2 hours to complete, so I wait.
After about 45 minutes to an hour later, it says that there was an error that had occured.
Screen on the iPhone remains stuck now on the part where it says "Preparing the download..."
After another hour or so it then switches onto the "Connect to iTunes" screen and remains there.
iTunes isn't recognizing that I'm plugging it in.
Already tried troubleshooting it with my laptop and it said that both "Apple Mobile Device Drivers weren't responding."
Decide to look more into it and find out that in order to fix that problem, I'd have to uninstall iTunes (in a specific order at that)
After uninstalling and reinstalling iTunes, I plug the phone back into my laptop, and now it's making the noise that I'm plugging it in, but it still isn't showing up onto iTunes.
So there you have it. I really hope that this gives you any insight as to what my situation is at hand. So... Please help? :/
Thank you for your reply. Yes, I had been looking in e-mail accounts and there was no sent folder. However, your email prompted me to check again just now and the sent folder has reappeared and the last message I just sent a few minutes ago is in there. Thank you. I guess after re-establishing the account it just takes a couple of hours?
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so i have the same problem for two of my apps, one is biike race, and the other game is snap chat. so each time i open one of these games i repeatedly get the "connect to itunes for push notifications" box coming up, and im unable to play the game, and i have to click my home button multiple times to get back to the main screen. i dont understand why this is happening and maybe you could help me out.There are a few other threads in this forum regarding this issue. It appears to me that this was once an issue with the iPhone, but has now started up again after the upgrade to iOS 4. My iPod Touch is ~ 2 years old and has had absolutely no problems. It is not jailbroken or altered in any way.
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Hello Alex_boi941,
Thanks for using Apple Support Communities.
I'm sorry to hear that your iPhone's power button is not functioning correctly. To be able to get full functionality of your phone, it would need to be repaired.
Apple - Support - Service Answer Center
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Take care,
Alex H.
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