HT4528 my month and a half old iphone 5s had a blue screen and now just has a black screen. will not reboot or restore through itunes. what do i do?
my iphone 5s has been showing a blue screen and shuttiing down. yesterday night it did just that and now will not reboot or even restore through itunes.
what should i do?
Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors
Similar Messages
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When I am on a call and I come to hang up, the phone which when to my ear has a black screen, starts to light up so I can see and click the hang up button, but it then blacks out intermittently and in the brief moments it is lit up, the hang up button doesn't work unless I press the home or lock buttons first
Wow- thanks Jim! I removed the case and voila... it worked. Knock on wood that you solved my problem with such an incredibly simple solution. I'll find out where this proximity sensor is and make sure my case does not interfere with it.
Thanks so much.
Annick -
HT201210 My iPhone will not update or restore from iTunes. It's frozen
My iPhone will not update or restore from iTunes. It's frozen
You may be in a recovery mode follow this article http://support.apple.com/kb/HT1808
If you have a backup you can restore your contents by following this article
http://support.apple.com/kb/HT1414
Good Luck! -
I completely reset and now it has a black screen showing a plug in pointing to itunes. what should i do?
That iPad is probably in recovery mode:
http://support.apple.com/kb/HT1808
But it won't be much use to you, if you don't know any passcodes.
In that case, you should contact Apple.
By mail...:
http://support.apple.com/kb/HT5312
...or by phone:
http://support.apple.com/kb/HT5699 -
My phone shut off as I was charging it and now it has a black screen. Does anyone know how to fix this or what I can do?
Basics from the manual are restart, reset, restore.
Have you tried these? -
I Updated the new Iso 8 when it came out. I lost my wifi connections so tried to update phone to the latest version of ISO and it kept saying connection lost and couldn't download. I was doing this via iTunes because I had no wifi. So I decided to restore my phone, it went through the process and then just froze with black screen and apple logo. iTunes won't find it now. What can I do, argh
Go to this Apple support page. Scroll down to the bottom and follow the steps to put your device into Recovery mode.
iOS: Forgot passcode or device disabled -
IPhone 4 freezes and will not restart or restore using iTunes.
iPhone 4 freezes and will not restart and cannot be restored using iTunes (unknown error 1602). My daughter's iPhone 4 did the same thing 10 days ago. Is this a software glitch? I replaced her phone, but I'm ready to switch to Android.
I am using Sophos Antivirus, but after disabling, still no luck. Tried the other USB port; no luck (same 1602 error). I'll take it to the Apple store tomorrow, but if they recommend replacing the phone I'm switching.
I went through this ~15 years ago when the Apple OS got so buggy and unstable that I had to abandon PowerBooks and switch to Windows. Oddly enough, this was after Jobs left the first time. I hope history isn't repeating itself.
Thank you for the suggestions. -
iPhone is stranded in the apple, then appears with a long loading bar, this is completely filled, then again it restarts, fully charged and the process remains in a dark screen with nothing again until discharged, I again tried to restore in the new iTunes 12.0 the iOS 6.1.5 which is the actual version of my 3GS has failed today, still the same problem and not to do, keep restarting and does not stop, I need help urgently, Does anyone know how I can fix it ?, not served me the "Safe Mode", I've tried about 15 times and nothing, thanks you, ¡HELP ME!.
Hi Tomas,
Welcome to Apple Support Communities.
Take a look at the article linked below, the troubleshooting tips in it may be able to resolve the issue with your iPhone 3GS not starting up past the Apple logo.
iOS: Not responding or does not turn on - Apple Support
Take care,
-Jason -
My Iphone 3 will not except any restores on itune
Did an update to the phone though Itunes to 6.0, with no availe. try to back down to a older ispw, I get a message that state I would need to contact Apple
I thought I could get around that, But maybe not!
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My iPod Touch 4th generation is about a year and a half old. Today it got wet and I dried it off, but now it is turning on and off by itself and the volume is going up and down by itself. What do I do?
First dry the iPod.
How to fix a wet iPod or iPhone | eHow.comfix-wet-ipod-iphone.html
Then
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price -
If I restored my new iPhone from iCloud backup, and I delete the old iPhone backup to make room on iCloud to back up my new phone, will it delete everything on the new phone?
I have this exact same issue. Replaced my iPhone 4s with the new iPhone 5s, setting up my new iPhone 5s to restore from iCloud. This completed and now I am unable to delete my old iPhone 4s iCloud backup (consuming 15.1 GB of my 20GB allocation). How can I delete it, so that I get my 15 GB back? I am not going to invest in additional iCloud storage, because I will be 15 GB down from the off.
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I've just bought a iphone 5 and have an old iphone 3. Apparenty I need to back up the old phone to transfer everything to the new one. How do I do that?
See http://support.apple.com/kb/HT2109.
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I have an iPhone and when I got it, I had a Toshiba laptop. Now I have a MacBook Pro, but when I try to wi-fi sync my iphone and new computer, it doesn't work because on my iphone it is still trying to sync with my old computer. How I can fix this?
Move the content from the old computer to the new computer.
Sync the iPhone via cable to the new computer and enable Wi-Fi syncing.
It should now be possible to sync via Wi-Fi to the new computer. -
I have an Imac that is a year and a half old and the front of it just fell off and it wont work now. Has this ever happened to anyone?
If you have Apple care and the problem occured without misuse on your part ... it can be replaced without charge.
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HELP. I'm trying to use my old iPhone 4 on my iHome speakers and I do not remember my passcode
iTunes has a nasty habit of deleting the previous backup every time it does a backup. If you really have an old backup intact, there is a way to restore from it. I forget the procedure, but I'm sure you can Google it. It's a good idea to manually go into your backup directory and manually copy it over to a new name once in a while. That way iTunes won't touch it, and you can use it in an emergency such as yours.
Here's a website that describes how to do it:
http://www.ipadconverter-mac.com/restore-iphone-from-backup/
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