HT4539 I just purchased a "Bag of Gems" for $9.99 in "Clash of Clans". The purchase did not download. I checked my account and the $9.99 transaction has posted already. I did the advise from Apple Support to do software update and still nothing.

I just purchased a "Bag of Gems" for $9.99 in "Clash of Clans". The purchase did not download. I checked my account and the $9.99 transaction has posted already. I did the advise from Apple Support to do software update and still nothing.

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Safari was accidentally deleted from hard drive. no trace of it anywhere. How do I get it back Do I have to reload Leopard or can I get from Apple Support page as an update

Safari was accidentally deleted from hard drive. no trace of it anywhere. How do I get it back Do I have to reload Leopard or can I get from Apple Support page as an update

You don't need to reinstall Leopard.
You can reinstall Safari from here > Safari 5.0.6 for Leopard

Has anyone else gotten an email supposedly from Apple saying you had missing data and to update? I went to update, gave some info only to see they wanted my credit card info and money. How do I report this and to whom. Impossible to contact Apple.

Has anyone gotten an email saying your system was missing data and to update? I went to update, gave my email and password just to find it wasn't really Apple
but, wanted my credit card and money. Did not follow up. Where and how do I report this to Apple. Seems impossible to contact them.

Forward it to [email protected] and then delete it.
(112838)

When I try to connect to wireless internet, I get Error-105, "Unable to resolve the server's DNS address". I've tried everything from resetting including a full software update and nothing has fixed it. What should I do?

I've tried resetting the router, resetting my airport on my laptop, unplugging the router, restarting my computer, updating all my software (including from snow leopard to mountain lion) replacing the dns ip address, and restarting the browsers. It won't let me use wi-fi on any of the browsers (chrome, firefox, safari), but will allow me to use internet through the ethernet cable.
This happened earlier today when for my job I tried to clear some expired certificates and I removed the expired ones that were on my firefox (I now use chrome) and the internet crashed soon afterwards. While I was deleting the certificates, I also got the "blue screen of death" sort of thing that popped up and shut my computer down.
I have no idea what to do and my laptop is no longer under warranty. Can anybody help me?

Please read this whole message and be sure you understand all of it before doing anything. Back up all data before making changes to your settings.
Write down the server addresses.
Click Cancel to close the Advanced sheet. Unlock the preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Open the DNS tab again and change the server addresses to the following:
8.8.8.8
8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. Any difference?
Notes:
1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself.
2. I’m not advocating Google or anything else as a DNS provider; the server addresses are offerred merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

Can I reset the Machine to Factory, but keep software updates and installs?

I have a Loan Mac Mini for Tech Support and Macintosh Evangelism. I loan it out to customers when I'm fixing their Windows Boxes, so they have something to use in the Interim, and to encourage them to Get A Mac.
Is there a way of installing all relevant Software Updates and installing 3rd party Drivers and software, but still allowing my Customers to have the full 'Macintosh Experience' with the Welcome screen, migration tool, et al.
Two ways I can think of doing this is Restoring MacOSX on it, installing the Software Updates and 3rd Party software from a Different Machine, but not all packages allow installation to a Non-Boot Drive.
The other way is to Create an Admin Account, Install all the Software Updates and 3rd Party software, and then remove the Admin Account.
Anyone have any Ideas?

Start with a search for AppleSetupDone. Among those threads, you should find how to do what you want.

Verizon Chat advises pdf attachment non-download from AOL email is a software problem and directs me to Apple Support. I see "can't access cellular data network" in an instant before the file's icon turns into the file's name.

Verizon Chat advises pdf attachment non-download from AOL email is a software problem and directs me to Apple Support. I see "can't access cellular data network" in an instant before the file's icon is replaced by the file's name. In Inbox three emails in a row show there is an attachment. My iPad 3rd gen. runs 7.1.

You have Acrobat Pro on your system. It will try to open PDFs, and of course it will fail. You must uninstall it. Then, you will need a PDF reader. So install Adobe Reader. That seems quite simple, but perhaps something is wrong. If anything goes wrong with these two steps (1) uninstall Acrobat Pro (2) install Adobe Reader, then please let us know the details.

The screen on my iPhone turned into an xray like display. With the assistance from Apple Support, I Upgraded the software version. But still did not resolved the issue.

The screen on my iPhone turned into an xray like display. With the assistance from Apple Support, I Upgraded the software version. But still did not resolved the issue.

Probably a setting. Look at the manual.
iPhone User Guide (For iOS 4.2 and 4.3 Software)

I have purchased bag of gems for game clash of clans. My credit card was charged twice but i did not receive any bag of gems

I have purchased bag of gems for $9.99 in game clash of clans. I saw the message ithat the order is not completed, i did it again, my credit card was charged twice but i did not receive any bag of gems. Please advise

If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I have new MacBook Pro with OS 10.10. My MAIL program was working but suddenly won't recognize my VERIZON FIOS server. FYI, the MAIL programs on my iPAD and old iMAC continue to work. No answer yet from Apple Support HELP!!!

I have new MacBook Pro with OS 10.10. My MAIL program was working but suddenly won’t recognize my VERIZON FIOS server. FYI, the MAIL programs on my iPAD and old iMAC continue to work. No answer yet from Apple Support HELP!!!

Additional Information.
On my Mail Accounts setup it was set to "verizon.net" on incoming.
Now it faintly reads, "incoming.yahoo.verizon.net"
This came up automatically .... I did not do it and I cannot change it

I purchased an app from my iphone and it did not download to my phone. It says I have already purchased the app, but it is nowhere to be found...Help???

I purchased an app from my iphone and it did not download to my phone. It says I have already purchased the app, but it is nowhere to be found...Help???

Try syncing the iPhone to iTunes. If it doesn't appear, then log in to your account and check Purchased.
You're in the Mac App Store Community, if my suggestion doesn't work, then repost in https://discussions.apple.com/community/itunes/itunes_store

How do I purchase a bag of gems from Clash of Clans?

I just put 10$ in my apple account. I had 21 cents prior, my total is $10.21 now.
The bag of gems (1200 gems) is 9.99
I have enough money to purchase this bag of gems from Clash of Clans.
I press 'Bag of Gems -1200-' and it goes black and white then gives me a box that says 'Confirm Your In-App Purchase'
I press 'Buy' because yes I want to buy this bag of gems.
Then it gives me a window that says 'Insufficient Store Credit Remaining' and redirects me to the payment-method page
Where I sign in, confirm that it's a gift code and that I do in fact have enough store credit remaining
To which is remains adament in telling me I don't.
Someone please tell me whats going on before I rip my hair out.

You may also have to pay applicable sales tax on the in-App purchase.

TS1362 I purchased an album from itunes and a song in the middle of the album did not download completely. So, the song obviously cannot be transferred to my ipod because the file cannot be converted. What can i do?

I purchased an album from itunes, and a song in the middle did not download completely. All the others did. So, I obviously could not transfer that song to my ipod because the file could not be converted. What can I do?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?

I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?

From the App Store meny bar click Store > Check for Unfinished Downloads
And check your Applications folder for the app.
Apple's policy > All Sales Are Final > iTUNES STORE - TERMS AND CONDITIONS
Note... it would help to tell us which Mac OS X you have installed when you post for help.

How do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
For example:
At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
This may or may not assist you but, it hopefully explains how the issue may be happening.

How do I stop all the messages from Apple Support Community

How do I stop all the messages from Apple Support Community

Go up to: Your Stuff > select Preferences > select Email Notification Preferences > change the bubbles to No's and hit the Save button.

HT4539 I just purchased a "Bag of Gems" for $9.99 in "Clash of Clans". The purchase did not download. I checked my account and the $9.99 transaction has posted already. I did the advise from Apple Support to do software update and still nothing.

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