HT4623 I attempted update on iPhone 4 using iTunes and my phone is now frozen with iTunes symbol and plug in cord picture on screen. Phone is now useless.

How can I get iPhone 4 active again. I was attempting to update to iOS 7 via iTunes, screen is frozen, unable to make or receive calls. Phone has been powered off multiple times, reconnected to desktop PC to restart or disconnect from iTunes, held power button and home key down at same time, still nothing, phone just shuts down. How can phone be unfrozen?

Try and force your iPhone into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

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Tried updating software but now frozen with itunes logo and usb cable picture on screen help

Tried updating ipod software, now frozen with itunes logo and usb cable picture on the screen. Computer will not reconise it

- If ou can turn the iPod off, then see if manually placing the iPod in Recovery mode will allow a restore. Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If it always remains on let the battery fully drain. After charging for at least an hour try a rest and restore.

While updating ipod touch 4 i got an error message now stuck with apple symbol and empty bar. can i restart ipod?

while updating ipod touch 4 i got an error message now stuck with apple symbol and empty bar. can i restart ipod?

- What was the error message?
- Try closing iTunes and then disconnect the iPod from the computer. Then reconnect the iPod. If the iPod shows in iTunes then you can try again. However, You should try to resolve the error message first.
- If iTunes does not see the iPod try reetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- I recommend that you come back with the what the error message said and the condition of the iPod and if it is visible in iTunes.

HT4623 since i updated my iphone 4 to ios 6, i ve noticed that the wifi connection turns off each time when the screen is locked. I need to be connected with wifi all the time so as to stay updated with all my emails.

since i updated my iphone 4 to ios 6, i ve noticed that the wifi connection turns off each time when the screen is locked. I need to be connected with wifi all the time so as to stay updated with all my emails. is there anyway for this problem.
(PS: i know we could use 3G but i want to use wifi instead)

I am having a really wierd issue as well that is probally related. I dont see 95% of the album artwork associated with my music. Also, it seems as if this has gotten worse since I started using that match feature

HT4623 My daughter update my iphone using her itunes acct., which caused all her apps to download onto my iphone. Now when it asks for my password it has her email address instead of mine. How can I fix the problem?

My daughter was updating her iphone to the iOS6 and everything went great. So, she was going to update mine. She used her itunes acct. instead of mine and it downloaded all her music and apps onto my iphone. Now when it asks for me to enter my password, it has her email address. How can I fix this???

plug your iphone into your computer with your itunes account signed in to update it, (if you want your own apps ect.) if all you want to do is change accounts signed in on the iphone than simply open settings and scroll down until you see itunes and app stores touch the apple id tip top and signout, sign yourself in. any apps she has "purschased" that you have not.. i imagine will just cease to work.
if you both share the same contacts, it won't be a big deal, however if you have work and her shcools numbers ect, and she just has mom/dad/buddies you may have double numbers and apps and what not by doing this, so if it does become a mess.. just get on itunes log into your account by clicking the store menu in itunes and going down to the account id on the bottom of that menu and just restore your phone.

HT4623 can i update my iphone 4s to ios6.1 without transferred purchased items to itunes library as its aking to do but i cant?

is there any risk of updating my iphone4s to ios6.1 without transferred purchased items to itunes library?

If something goes wrong with the process, you will need to re-download all music and any movies or tv shows purchased from the iTunes store and the same for all apps - one by one.

Tried to do updates, now frozen with apple symbol on screen. Can only shut off by pushing both sleep/wake button and power

We have a 32 gb iPad, slow but sure. Just tried to do restore from cloud and now it's frozen. Shut off with power button and wake/sleep only and all I get is the apple symbol when I restart it. Stuck.

If reset doesn't work, try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

HT4623 I have tried to update my iPhone using the iTunes method but it will not work. The message "The iTunes update server could not be contacted. Please check your internet connection or try again later," appears. What do I do? The Internet is working f

I have tried to update my iPhone using the iTunes method but it will not work. The message "The iTunes update server could not be contacted. Please check your internet connection or try again later," appears. What do I do? The Internet is working fine.

Have you tried the following troubleshooting document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
If you end up using the If the iTunes Store opens successfully section of the document, and the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK.

Since i have updated my iphone everytime i open an app it comes up with a message 'connect to itunes to use push notifications, may include alerts, sounds and icon badges, i have backed up my phone on itunes and restored phone but its still doing it, :(

since i have updated my iphone everytime i open an app it comes up with a message 'connect to itunes to use push notifications, may include alerts, sounds and icon badges, i have backed up my phone on itunes and restored phone but its still doing it can anyone help?
Em

Return the iPhone and get your money back. It has been
hacked/modified/jailbroken and likely cannot be made
operative.

HT201210 Hi, I went to update my iphone using my itunes site, halfway through i got a message saying reset, make sure that your network is active and try again, the network connection is fine. it will not allow me acces to my phone unless a recovery is do

Hi, I went to update my iphone using my itunes site, halfway through i got a message saying reset, make sure that your network is active and try again, the network connection is fine. it will not allow me acces to my phone unless a recovery is done. I have not done any back ups and obviously dont want to lose any information. Please can anyone help
Thanks
Roger

Hi, I went to update my iphone using my itunes site, halfway through i got a message saying reset, make sure that your network is active and try again, the network connection is fine. it will not allow me acces to my phone unless a recovery is done. I have not done any back ups and obviously dont want to lose any information. Please can anyone help
Thanks
Roger
[email protected]

I have updated my iPhone 4s to iOS7 but when i connect it to itunes on my PC it give me a msg to restore your iPhone in summary tab, Please help m using win 7 and updated itunes.

I have updated my iPhone 4s to iOS7 but when i connect it to itunes on my PC it give me a msg to restore your iPhone in summary tab, Please help m using win 7 and updated itunes.

What is showing on the screen of the iPhone?
Does iTunes say the iPhone is in recovery mode?

HT5654 how can i update my iphone use itunes on the computer

how can i update my iphone use itunes on the computer

How to update an iDevice Scroll down to the section about updating via iTunes on the computer.

HT4623 Trying to down load the latest update to my iphone 4 but my phone is now frozen with a picture of a USB cable visible and an arrow pointing towards itunes. Please help?

Trying to down the latest update to my iphone 4s but my phone is now frozen with a picture of a USB cable visible and an arrow pointing to itunes. This remain whether my phone is connected to itunes or not. Any help please?

Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari

After update my iphone using itunes it requesting to put invalid sim

after update my iphone using itunes it requesting to put invali sim

Sounds like your phone was unlocked in an unapproved manor. Updating it locked the phone so now your sim is invalid. You need to figure out what carrier your phone is locked to and se if you can open an account trhough them or see if they can unlock it.

HT4623 during update to IOS7 iphone frozen with itunes logo shown with cable?

during update to IOS7 iphone frozen with itunes logo shown with cable?

Your iPhone has dropped into recovery mode. You'll need to restore it:
http://support.apple.com/kb/HT1808
Regards.

HT4623 I attempted update on iPhone 4 using iTunes and my phone is now frozen with iTunes symbol and plug in cord picture on screen. Phone is now useless.

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