HT4623 I recently downloaded ios 6.1.3 in my iphone s3 but could not install. The message on the phone is " unable to install update. An error occurred installing ios 6.1.3. I have tried several time but the same message keep appearing. what do i do.

I recently downloaded ios 6.1.3 in my iphone 3, but unable to install the download. This message keeps showing "unable to install update, an error occurred installing the ios 6.1.3 I have tried several times but the same message keeps coming. What is the solution?

There is no such thing as an iPhone 's3'. There is a 3G which can only be updated to iOS 4.2.1 and a 3GS which can be updated to iOS 6.1.3.
Which model iPhone is this?
Identifying iPhone models

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TS3212 im trying to reinstall but will not allow, due to an error 7, itunes helper not installed correctly,i have tried several times, but will not allow me to install, i have used itunes for years but now cant use it, can you help

i have tried to reinstall itunes because it is saying i cant use my itunes due to an error 7, itunes helper not installed correctly, please reinstall, i have tried several times but still not allowing me to use, ive never had this problem before in all the years i have used itunes, i have gone through all the troubleshooting but still no access, can you help

Many thanks.
That suggests that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

When I try to upgrade and install to iOS 5.1, error message prompt "operation stop running". I have tried several time but failed. Also, would like to know why always need to have wifi access in order to upgrade the version of iPad iOS, why not 3G ?

When I try to upgrade and install to iOS 5.1, error message prompt "operation stop running". I have tried several time but failed. Also, would like to know why always need to have wifi access in order to upgrade the version of iPad iOS, what is the purpose of 3G then? This is really nonsense using wifi + 3G iPad. need help ! Thanks.

The file is too large to download via 3G. There is a 20MB limit with 3G. The purpose of having 3G is that you have internet access everywhere and do not need to be near a WiFi hotspot or network.
Not every single thing that you do every single minute of the day on the iPad involves downloading files larger than 20MB. You can surf the internet all day long sitting out in a park somewhere with 3G - but not with a WiFi only iPad - unless you use a hotspot with it.
Try turning off your firewall and anti virus software while you try to download the iOS update.

HT5312 I have forgotten the answers to my apple security questions. I have tried several times but just cant get through and I need to make a purchase for the first time

I have forgotten the answers to my apple security questions. I have tried several times but just cant get through and I need to make a purchase for the first time

I am having the same problem. I know my apple ID and password but do not remember my security questions. How do you go about changing the security questions? Please help.
Thanks.

I have atempted to update my ipad 1 with latest update but after extracting software it goes to restoring ipad software and stops at around 25% on the bar. have tried several times but it does the same I have one useless ipad at the moment ! any ideas ?

I have attempted to update ipad1 with latest update but after extracting software it goes to restoring ipad software and stops at 25% on the bar. Have tried several times but it does the same, I now have one usless ipad help! any ideas ?

when connected click the iPad in the left navigation panel of iTunes, on the bottom of the summary tab: how much memory is "free" (grey)?

I am trying to extend my airport extreme signal to another airport extreme can this be done? I have tried several time using the automated set up but it keeps failing... What am I doing wrong?

I am trying to extend my airport extreme signal to another airport extreme can this be done? I have tried several time using the automated set up but it keeps failing... I have selected every possible security/password encryption level... What am I doing wrong? If it os possible where can I find step by step instructions? Please & Thank you!

The challenge with the older round AirPort Extremes are that they are "g" wireless devices.
When you configure them for WDS, the speed on the wireless network is cut in half...and probably will not have the bandwidth required to stream video reliably from either AirPort Extreme since both are affected by the WDS setup.
There is not an "automated" setup for WDS. You have to do this manually on both AirPort Extremes. Unfortunately, it is not an easy configuration and it's easy to make a mistake and hard to recover without starting all over again.
Apple's instructions for WDS are here if you want to give it a try.
http://support.apple.com/kb/HT4262
It is possible that it might work. Keep us posted on your progress
Adding a single AirPort Express will unfortunately not help. You have to have "n" wireless devices at all router points.

I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later. I have tried several times over the last 5 days and nothing changes. Any help please?

I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later. I have tried several times over the last 5 days and nothing changes. Any help please?

What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet

Updates for PS CS5 keep failing, have tried several times but no luck

I've just installed Photoshop CS5 on my laptop, running Windows Vista SP2. When trying to update the software, i keep getting a download error:
Adobe Bridge CS5 4.0.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe Extension Manager CS5 5.0 Update
There was an error downloading this update. Please quit and try again later.
Photoshop 12.0.4 update for Photoshop CS5
There was an error downloading this update. Please quit and try again later.
I'm not that tech savvy when it comes to analyzing log files to see what the error is (that was Adobe's suggestion!) so can't go down that route.
I've tried several times via the programme, and also via the Adobe download website, but still get the same errors. I'm also unable to update the programe on my PC running Windows 7. I realise that Adobe want everyone to update to CC, but I cant afford to do that! Anybody got any solutions?

Please clean AAM cache By deleting following folder contents:
For Mac:
· /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
· C:\Users\\AppData\Local\Adobe\AAMUpdater\1.0
Then try running Updates.
Regards,
Ashutosh

JPEG images burned to DVD are viewed fine on my Macbook Pro, but my clients PC says the disk is blank. Have tried several times now with same result. Please help.

The JPEG images I have edited on my Macbook Pro and then burned to DVD view fine on my computer. But when I give the same disk to my client with a PC (Windows Vista), his computer says the disk is blank. I have tried several times, first I burned the entire folder to the DVD, then tried burning just the images (not in a folder), and I also tried renaming the disk (shorter name, six letters), but always with the same result. His PC says the disk is blank and needs to be formated.
Please help,
Tim

timothyfromlakewood wrote:
I used "finder" to select the files and move them to the mounted blank DVD then selected "Burn to DVD" it then asks you to name it, and says "this disk can be used on any mac or windows based computer" or something to that effect, and I click "Burn" and it burns and verifies the contents. But it hasn't worked so far.
I will try again the way you suggest (fingers crossed).
The problem is likely on the client's computer.
Some computers can't read certain brands of disks, same thing occurs on Mac's.
If you work with this client often you can find out which brand of disk works best with yours and their computers.
DropBox is a online service

TS2776 Updated iPhone software and lost all my contacts. Previous updates worked fine. Phone backed up, installed software and the music, apps etc, but no contacts. Have tried several times but no data at all. Any ideas?

Updated my iPhone with latest software and all my phone contacts have vanished. Phone backed up as normal, then installed software then re-installed music, apps etc, but no contacts.
Have updated software before with no issues. Have tried using tips from help page with no change - just a blank contact list.
Any ideas?

SimonPG63 wrote:
Sync via PC - Thought I'd backed up as it said it was backing up the phone. Having searched through here I see that the contacts aren't automatically saved! Why is that when everything else is?
Contacts are made to be synched to your computer or a cloud service. There is therefore no NEED to include them in your backup. Same reason iTunes media is not part of the backup. It's already on the computer.
SimonPG63 wrote:
Seems I've lost everything - Supposed to back up via Outlook address book I read - So why isn't that made obvious....?
Had you read the User Guide before using your phone, it would have been obvious.
Your data loss here is clearly user error and you have no one to blame but yourself. The User Guide CLEARLY outlines the way your phone should be used to minimize data loss.
Sorry, but it's time to put on your big boy pants and accept responsibility for your inactions.

HT3639 please help, I have paid for a software update from my ipod touch 2.2.1 to 3.1.1, but it does not want to update - I have tried several times but to no avail. Many thanks, Jon

Hi I have an ipod touch 2.2.1 which I have bought an update for - 3.1.1 but it wont let me update it - can anybody avise me what to to please?

If you want/need help, start by providing some details.
We're not mind readers. Provide the exact error message.

I'm trying to share to Media Browser a 20 minute still slide show with music and text. I have tried several times to save at 1080 HD, but just before it's finished, a message box pops up saying "File already open with write permission." What's this mean?

I'm trying to finalize/share to Media Browser a 20 minute still slide show with music and text. I'd like to finalize it 1080 hd and have tried several times, but just before it's finished, a message box pops up saying it can't be done because "File already open with with write permission." What does this mean? All files are closed; this iMovie project is the only thing open. Does it mean one of the song files from iTunes? And should I just settle for saving it as a "large" file, which is what I'm trying right now?
Thanks,
Jamie

Hi
Error -49 opWrErr File already open with write permission
Trash the preference files while application is NOT Running.
from Karsten Schlüter
Some users notice on exporting larger projects from within iMovie that this operation is aborted with an 'error -49'
This issue occours only on MacOs machines using 10.7x
try switching-off the Local Mobile Backup
in Terminal copy/paste
sudo tmutil disablelocal
Re-launch Mac
See also this post
https://discussions.apple.com/thread/4434104?tstart=0
Yours Bengt W

Hi, I just recently burned one of my personal CD'S onto my itunes so I could sync it to my ipod. But when I drag the music over to my ipod to sync, nothing happens. I have tried several times and none of my music will sync to my ipod. Can somebody help

Hi, I just recently burned one of my personal CD's onto my itunes so I could sync it to my ipod touch. After the CD was done burning, I dragged the music over to the ipod so it could sync, but nothing happened. I have tried several times and even with other music and none of my music will sync onto my ipod. Can somebody please help me with this?

Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
Do the songs play in iTunes?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method

I am trying to get into my Game Center app but every time I tap on the app it opens too a blank white screen. I have tried several times to reset my phone but I get the same result.

I am trying to get into my Game Center app but every time I tap on the app it opens too a blank white screen. I have tried several times to reset my phone but I get the same result.

Hello there Sweebs44,
It sounds like you are tapping the Game Center app to open it, but the screen is blank. I recommend signing out of your account:
Go to Settings > Game Center, where you can:
Sign out (tap your Apple ID)
From: iPhone User Guide
http://help.apple.com/iphone/7/#/iph6c493cac
Then close all the running apps:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the phone sign back into your account and try again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Thank you for using Apple Support Communities.
Take care,
Sterling

I want to share Microsoft word from my desktop mac to my laptop but every timeIi try and do it, it says that it can't open because it is not supported by the software. I have tried several times and updated it on the mac but its still not working.

I want to share Microsoft word from my desktop mac to my laptop but every timeIi try and do it, it says that it can't open because it is not supported by the software. I have tried several times and updated it on the mac but its still not working. Any ideas?

You need to install Office on the computer from the installer DVD or disc image you purchased.

HT4623 I recently downloaded ios 6.1.3 in my iphone s3 but could not install. The message on the phone is " unable to install update. An error occurred installing ios 6.1.3. I have tried several time but the same message keep appearing. what do i do.

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