HT4623 my iphone 3 when turned on shows a picture of the jack and an arrow pointing to Itunes. I can't get it off this screen. help!
my iphone 3 when turned on shows a picture of the jack and an arrow pointing to Itunes. I can't get it off this screen. help!
Do what you are being told. Plug the phone into a computer running iTunes and restore the phone.
Similar Messages
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When I try to turn on my ipad, all I get is a picture of an USB cord with anrrow pointing to an itunes icon. How can I fix this? pls help
Getting started
http://support.apple.com/kb/HT4053 -
i turned my ipod off while it was udating the software (oops) now all it shows on the screen is a picture of the cord with an arrow pointing up to itunes. please help.
What happens when your connect the iOS device to your computer and restore via iTunes.
Try DFU mode and then restore if necessary.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software -
Need some help! My iPhone 4 cannot play music through it's built in speaker, only with headphones. I also cannot adjust volume, it only shows "ringer". I really do not know when it starts. I already clean the jack and dock,reset it and still cannot be fixed. I updated it to IOS 7.1.1 recently only, does it have connection with the inconvenience I am experiencing right now? What should I do? Thanks!
Hi Melomane1024,
If you are still having issues with your iPhone’s speaker, you may want to look at the steps in this article -
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/TS5180
Thanks for using Apple Support Communities.
Best,
Brett L -
I updated my ipad 3 with the ios7 update. Now the screen shows the itunes icon and a pic of the plug in (as to plug into itunes) When I do this it wants to restore my ipad, which I have already done. I can't get out of this screen. Any hints on what to do next?
Something went wrong with your update; you are in Recovery Mode.
Follow step 1 to 6 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times -
I just bought my apple tv yesterday and SET UP THE HOME SHARING ON MY COMPUTER, I CAN STREAM MY PHOTOS AND SEE ALL THE VIDEOS AND LISTEN SONGS IN MY ITUNES, BUT CAN NOT DO HOME SHARING, ON THE TV, ALWAYS SHOWS "TURN ON HOME SHARING ON YOUR OMPUTER WITH YOUR ID WHICH I DID BUT NOTHING HAPPEN. WHAT'S WRONG? WHAT SHALL I DO NOW?
I have found with AppleTV that it is the IPV6 on the computer you want to access is the problem. The issue is that Homegroup on Win 7 or Win 8 requires IPV6 to work, but AppleTV won't work with IPV6. (So maybe double check you have IPV6 turned off)
So you have to make a choice - Homegroup or AppleTV.... but you can't have both, until Apple brings ATV up to date. (crazy that it does not recognise IPV6 - c'mon Apple!)
You can set up sharing individually in Win 7 or 8 and have the ATV access files that way.
Having said that, there is always the exception.. I have an old HP home server running Win8 and it services ATV - but is part of the Homegroup... have no idea why it works on both, but no other machine on the home network will talk to both ATV and Homegroup at the same time! -
when syncing with itunes, got error message saying had error and now ipad2 will not do anything other than showing the USB cable with arrow pointing to Itunes on screen. have done the reset and restart, but still get same thing. Ipad does not show up in itunes even though cable plugged in. Have shut down and restarted Windows 7 computer.
I had done all of that to no avail. I did call Apple Tech Support and after he suggested I try a USB port in the rear of the Win 7 computer, things starting working again. I had tried switching the USB port at the front of the machine but that had not helped. Everything is good to go again. thanks for your reply
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Trying to down the latest update to my iphone 4s but my phone is now frozen with a picture of a USB cable visible and an arrow pointing to itunes. This remain whether my phone is connected to itunes or not. Any help please?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari -
I have photos and photo folders on my iPhone 4s that I cannot delete ? I created the folders and now it seems there is no way to get rid of them
It seems that app was downloaded with the Apple ID that keeps popping up. Delete the app and redownload it.
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I cant download anything including Updates, when i try to download a black box appears saying in 4 different languages that i have to power off the laptop using the button, and it freezes, so i have no option but to power off. Please HELP
Well, at least it's good that there are no hardware issues - that's a relief and one problem area that you can check off.
OK, so let's summarize so I can get a clear picture of what's going on. If you try to download something from your web browser, what happens? What if you try to download a small utility such as "EasyFind" from the App Store? Or is the problem specifically linked to downloading updates?
I'm just trying to get a feel for if anything really means anything?
Usually what you download from, say, a website, goes into your Downloads folder. It's the default folder for things like that. Apps from the App Store are downloaded to your Applications folder. And software updates are generally, I believe, held in a temporary folder so that they can be installed (in many cases) when you're asked to restart.
It could be something as simple as repairing permissions on your start-up disk. You're running Snow Leopard, right? (That's what your profile says.) Try opening Disk Utility from your Utilities folder, selecting your boot disk and try verifying permissions. If you come up with some errors, try repairing permissions. After that, go ahead and verify your boot disk - you won't be able to repair it at this point, but at least you can see if you have any errors.
Let me know about the anything and get back to me after you've verified and repaired permissions and verified your boot drive.
Good luck,
Clinton -
Exactly how it sounds, my mother in law is having troubles with her iPhone. When she types anything into the "To:" box, this photo, previously in her photo library, pops up.
Hello Rchrdrvr94,
I would suggest 3 things here. First if you haven't already, Restart the iPhone with tis procedure from
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
If that does not resolve the issue, then I recommend closing all the apps.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
From the Home screen, click the Home button twice.
Tap and hold on the app.
When it starts to jiggle, tap the - to close it.
Double-click the Home button and try opening the app again.
And if that fails to resolve the issue, then I suggest backing up and restoring your iPhone with iTunes.
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
All the best,
Sterling -
I have a new Apple TV, I plugged it in last night and it worked fine, I then, I was mirroring with my iPad and everything. It then prompted me to to the update so I hit update and went to bed. Today I can't turn the Apple TV on!
It just says no signal on my tv.
I've tried pressing menu and down arrow for 6 seconds, an apple appears on my tv screen but then it goes back to saying no signal!
Is it broken?Check these troubleshooting steps:
http://support.apple.com/kb/HT1551?viewlocale=en_US&locale=en_US
Specifically I wonder if the AppleTV may be trying to connect with an unsupported resolution giving a black screen. Try cycling display resolutions using these remote commands in step 6:
If your TV screen appears fuzzy or black (you see no video)
Make sure the television you are using supports the Apple TV resolution requirements. Please see the Apple TV technical specifications.
When you connect power, check to make sure the LED turns on. If the LED is not on, then verify with a known good power outlet or connect something else to the outlet you're using for Apple TV and make sure it works (such as a lamp or clock).
Make sure you're using the correct video cables and that they are connected firmly to Apple TV and to your TV.
Connect the HDMI cable directly into the Apple TV and your television, remove any third party devices or adapters.
Make sure the input setting you've selected on your TV matches the input you have your video cables connected to. See the documentation that came with your TV for more information.
Change the Apple TV resolution by pressing and holding the Menu and Up button for six seconds. The Apple TV will automatically cycle to the next resolution at approximately 20 second intervals. Pressing the Select button will immediately cycle to the next resolution.
If you are connected via HDMI, try unplugging and replugging your HDMI cable.
If HDMI isn't working on an Apple TV (1st generation), try component cables instead (and disconnect the HDMI cable temporarily). Read more about HDMI vs component video.
AC -
I sync'd it yesterday and today, then when updating it today its restored to factory settings and all apps, photos and texts have gone. looked in the i tunes library and in windows explorer (tells me last sync was 3 months ago!) to no avail. now when i try to restore it on itunes a box appears with there was an interruption with restore then a new box with the message restore error. any help greatly appreciated
"Any hope?"
There was if you used any of the backup strategies you listed in your first sentence. iTunes functions as the backup software for your iOS device. MobileMe similarly aacts as a backup if you need to restore your phone.
Since you chose to work without a safety net, it would seem you have lost all the contacts. That was a risk level you were comfortable enough with. The important take away here is that all computers need to be backed up. And there is more computer in your iPhone than the computers that flew a space ship to the moon. -
I have upgraded my iphone and have given it to my partner. How does she clear the phone and start from scratch with an itunes account. Thank you.
ERASE / Clear All Data
Go to Settings > General > Reset > Erase all content and settings
Then Connect to iTunes on their computer.
Syncing with iTunes
From Here > http://www.apple.com/support/iphone/getstarted/ -
I tried plugging it into my laptop and it wasnt syncing. so im not sure what to do now.
- Try a reset and then connect to computer and restore if you can.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- If the screen still shows something, let the battery fully drain. After charging for an hour try the reset and restoe again.
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