HT4623 Since my update on my 5s I cannot receive messages from other iPhones. They all have to be sent by text. Why?
Since my 7.1 update I do not receive messages unless they are sent as text.
iOS: Troubleshooting Messages
Symptoms
Learn how to resolve issues with the Messages app on your iPhone, iPad, or iPod touch. You'll learn what you need to send messages using SMS, MMS, and iMessage as well as how to resolve issues with each method.
Resolution
Before you start troubleshooting, learn the difference between SMS, MMS, and iMessage. The first step to resolving an issue with iMessage is to update your iOS software and your carrier settings to the latest versions. If iMessage still has an issue, follow the steps below for your issue.
If you can't activate iMessage with your phone number or Apple ID
See how to troubleshoot iMessage activation. If you're using a China Telecom or au (KDDI) iPhone, you can activate iMessage only on your home network. While traveling internationally, you can't activate iMessage.
If you can't send and receive iMessages
You will need these to send and receive iMessages:
An iPhone, iPad, or iPod touch
iOS 5.0 or later
A cellular data connection or a Wi-Fi connection
A phone number or Apple ID registered with iMessage in Settings > Messages
To resolve issues with sending and receiving iMessages, follow these steps
Check iMessage system status for current service issues.
Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
Restart your device.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
If you still can't send or receive an iMessage, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that the contact you're trying to send a message to is registered with iMessage.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
Back up and restore your device as new.
If you aren't receiving iMessages across all iOS devices
Go to Settings > Messages > Send & Receive on each iOS device and make sure that you signed in with your Apple ID. You must use the same Apple ID on each device.
Go to Settings > Messages > Send & Receive > You Can Be Reached By iMessage At and make sure that you selected each phone number and email address you want to use with iMessage.
If you linked a phone number to your Apple ID with iMessage and the phone number hasn't appeared, followthese steps.
Sign out of your Apple ID in Settings > Messages > Send & Receive and Settings > FaceTime on all devices.
If you're linking a phone number to an Apple ID, sign in to iMessage on your iPhone first. Then sign in to the rest of your device one by one with iMessage and FaceTime.
If your iMessages didn't transmit as SMS when iMessage was unavailable for use
Go to Settings > Messages > Send as SMS and turn on Send as SMS.
Select your phone number when Sending iMessages in Settings > Messages > Send & Receive > Start New Conversations From.
Make sure that you can send SMS with Settings > iMessage turned off.
Source: http://support.apple.com/kb/ts2755
Similar Messages
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I have an AT&T iPhone but only use wifi. Since I updated my phone to iOS 6.0 I cannot receive text messages from other iPhone users outside wifi range. What is the issue?
Check Settings>General>Cellular to be sure you have Cellular Data set to On.
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Is there any way to actually delete messages from my iPhone? I have already synced my iPhone, updated it, and deleted all of my backups but the messages I have "deleted" still appear in the spotlight search.
If you already have an iPhone backup or an iCloud backup, just follow the instructions on the page below
http://www.whatsapp.com/faq/en/iphone/20888066
If you didn't back up your iPhone, try to use WhatsApp Pocket to recover your chats:
http://www.fireebok.com/whatsapp-pocket.html -
I cannot receive messages from iphones since I got a new android device. did the change apple I'd password and whatnot...it still isn't working. what do I do?
Lets take first issue first: Apple does not charge a customer to 'keep' iPad access. That does not happen at apple. If you were billed and charged that amount of money from someone you were speaking to over the phone, you were not talking with Apple support. If you need to speak with apple support you are free to call them at 800MYAPPLE and they will talk to you for no more money than 19.00/ support event.
Please read this article to asssit with imessage and factime troubleshooting.
http://support.apple.com/kb/TS4268
I'm sorry you have this happen to you - that being charged fraudulently for a non rendered service.
Good luck to you Friend. -
Since the update I can no longer open a link from an email opened PDF file. I could prior to update
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
Cheers, Tom -
Since i update my iPhone 5 with IOS 7.0.2, I start to have serious problems to call or receive calls from other telephones: is not possible to open the call at the first try. Somebody have the same problem?
Try
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data -
Ever since I updated the operating system, itune doesn't play music on iphone 4. If it plays, it plays only one song and gets stuck. I've tried to reconnect to the computer to see whethere there has been missing portion during the upgrade... but not really. does anyone have the same issue?
What does "gets stuck" mean?
It repeats?
It stops playing?
Have you tried the basics from the manual? Restart. Reset. Restore. -
since I updated my system to Mavericks my computer colour is always grey. I have tried to change the colour via system preference without any success. What should I do to so that my screen will be colourful?
Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply. -
Having trouble receiving texts from other iphone users since I updated my software
Hi there,
I am having trouble receiving texts from other iphone users since I updated my software to IOS7. Also I am unable to get i messenger to work, it keeps saying waiting for authorization. I am wondering if anyone else is having these issues and what I can do to fix it.
Thanks,She turned imessage off, then turned it back on again and now it seems to be fine. Not sure what she did, but she says she's ok now.
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HT3529 since the update my i phone is having trouble messaging other i phones
Since the update I am having trouble sending messages to other iphones, any ideas how to fix?
Reset SMC
http://support.apple.com/kb/HT3964
Choose the appropriate method.
Best. -
My employer and I both have iPhone 5. We both recently updated as recommended. Now we can no longer text each other. I can text and receive from other iPhone users. Any ideas??
Well, that didn't work since I am already using my appleID for both FaceTime and iMessage but i did see the option to send as SMS when iMessage not available. so I am now able to send to him but I don't know if he can send to me. It's a start. It is only with his phone. His wife has a Galaxy and they are both on AT&T and she can send and receive. I am on sprint. If that info helps
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At our elementary school, our 150 iPads are separated into 5 subsets. Can I download different apps to each subset, or must they all have the same apps since they all share the same Apple ID. Some iPads are for grades k-2, and some are for 3-5. I'd like to have the best apps for the different grade levels on the iPads. Currently we have "iPad Carts" to house our iPads in, and could use them to upload and update apps all at once, but don't utilize this function as we have a custom set up for the iPads that is erased each time we update through the carts.
You can configure different set of apps for different groups of ipads.
You need an mdm to do this.
"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
https://www.apple.com/ipad/business/docs/iOS_Enterprise_Deployment_Overview_EN_F eb14.pdf
Quick overview of zero-touch MDM enrollment, DEP
http://www.apple.com/education/it/dep/
Consider DEP, Device Enrollment Program. Use VPP, Volume Purchase Program. Select an MDM, Mobile Device Management. Read the Google doc below and nsdjoey write up.
IT Resources -- ios & OS X -- This is a fantastic web page. I like the education site over the business site.
View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
Education
http://www.apple.com/education/ipad/resources/
scroll down after all the pretty picture. Click on the words "For It".
business site is:
http://www.apple.com/lae/ipad/business/#browse-it-resources
If necessary, scroll down until you see the Browse IT Resources button. Click on button.
MDM -- Mobile Device Management
For a comparison see this page:
http://www.enterpriseios.com/wiki/Comparison_MDM_Providers
VPP -- Volume Purchase Program
http://www.apple.com/education/it/vpp/
Joe Rowe's Excellent guides
IT managers who are new to configurator and managing a cart of ios devices:
https://docs.google.com/document/d/1SMBgyzONxcx6_FswgkW9XYLpA4oCt_2y1uw9ceMZ9F4/ edit?pli=1
[ original announcement -- https://discussions.apple.com/thread/4256735?tstart=0 ]
Quick help presentation for students:
https://docs.google.com/presentation/d/18937JdleX2gymtSb8zfbDczV-76BdR2DIfCV9eJi yOE/edit#slide=id.g1b776944_0_224
MDM -- Mobile Device Management
MDMs
Airwatch, Meraki, MobileIron, Profile Manager on OS X Server, or Zenprise
For a comparison see this page:
http://www.enterpriseios.com/wiki/Comparison_MDM_Providers
Airwatch
http://www.air-watch.com/
Meraki -- A free MDM [ expect lots of email and phone calls about upgrades ]
Read the product overview. Click on "get started now" to sign up.
https://meraki.cisco.com/products/systems-manager/?ref=YZRzCR
Video's on how to setup and use Meraki.
https://meraki.cisco.com/blog/2012/08/how-to-get-the-most-from-meraki-systems-ma nager/
MobileIron
http://www.mobileiron.com/
Apple Configurator and Apple Profile Manager
"Apple Configurator makes it easy for anyone to mass configure and deploy iPhone, iPad, and iPod touch in a school, business, or institution." Limited to Macs. Connects via USB cable.
http://itunes.apple.com/us/app/apple-configurator/id434433123?mt=12
"Profile Manager lets you configure OS X and iOS devices so they’re set up to use your company or school resources and have the settings, apps, and books your organization requires. Profile Manager creates settings and preference bundles for devices and deploys them to devices via the Mobile Device Management (MDM) service." Requires OS X server.
http://www.apple.com/uk/support/osxserver/profilemanager/
Zenprise
http://www.zenprise.com/ -
Since I started using my new iPad, I cannot send mail from my iPhone even though I've compared the settings on both and they are exactly the same. I can receive mail.
Hello Ann,
Thank you for contacting Apple Support Communities.
You can use the following to troubleshoot email on your iPhone:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Regards,
Jeff D. -
I recently switched from my iphone to a samsung Galaxy S4, trading in my iphone. I now can not send/receive text messages from any iphones to my galaxy S4. Since I traded the iphone in, I can't access it to make any changes. Any ideas?
http://support.apple.com/kb/TS5185
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I have updated software on itunes and my iphone4 and at least 100 of my songs in itunes will no longer play or sync on to my iphone. They all have an exclamation mark! to the left of the song title in the library. Please help!
Read the threads over on the right under the heading of More Like This
Allan
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