HT4623 When I am connected to my computer with my iphone the itunes symbol and connect picture is on my iphone and won't go away

I have connected to my computer to download my pictures.  Now when I try to disconnect the USB and itunes symbol won't go away on my iphone.

You need to Restore your Phone...
“ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...

Similar Messages

  • HT4623 I was downloading the new IOS and message could not find Iphone - Now my mhone is stuck with the power symbol and an arrow pointing to the Itunes symbol, I have tried turning off my phone and turning it back on but nothing seems to work

    I was downloading the new IOS and message could not find Iphone appears in Itunes window - Now my my phone is stuck with the power symbol and an arrow pointing to the Itunes symbol, I have tried turning off my phone and turning it back on but nothing seems to work

    So when you plug it into your computer, you're not getting a message in iTunes that it has discovered a phone in recovery mode?
    Reboot both the computer and the phone and try again.

  • I can't upload iTunes 11.1 to my iMac I also can't upgrade OS X when I try both it say can not download to this computer with no explanation so how do I connect my iPhones to iTunes

    I can't upload iTunes 11.1 to my iMac I also can't upgrade OS X when I try both it say can not download to this computer with no explanation so how do I connect my iPhones to iTunes

    Oneflesh6511 wrote:
    If I buy more iCloud space and back up my phones to that will I still be able to get everything from my iTunes on my phones that way?
    Backing up your phone isn't really relevant. You can download items you've already purchased (from the iTunes Store on your Mac) to your phone. If you have items you didn't purchase, e.g. ripped CDs, you would have to subscribe to 'iTunes Match' ($24.99 p.a.) to be able to do the same thing with them.

  • I tried to restore my iphone but when it was restoring it said a problem occurred and now it just shows the itunes symbole and its telling me to connect to it but when i try to it  doesnt show up on my computer

    i tried to restore my iphone but when it was restoring it said a problem occurred and now it just shows the itunes symbole and its telling me to connect to it but when i try to it  doesnt show up on my computer

    Hi there starbaeza,
    You may find the information in the article below helpful.
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    -Griff W. 

  • HT1766 I am trying to up date my phone to iOS7 and now my phone is stuck with the itunes symbol and a connect to computer picture and I can't use my phone. I attached the phone to computer and have downloaded itunes to my computer but I have no idea what

    I am trying to update my phone and the phone is frozen on a screen that has the itunes symbol and the computer connection showing.
    I did not have itunes on my computer.
    So I downloaded itunes set up which took an hour or so.
    Now what do I do?

    Please check 2 things in your computer.
    1. Right click 'My Computer'  => Manage  =>  Services & Applications  =>  Services.  Look for Apple Mobile Service at the top.  Status must be STARTED.  If stop, please start it.
    2. Open iTunes in computer.  For Windows 7, go to iTunes Store  =>  Authorise this Computer  => key-in your Apple ID and password when prompted.  For Windows 8, press ALT and S together.  A pop-up window would show information of authorising computer.  Click Authorise this Computer  => key-in your Apple ID and password when prompted.
    Good luck

  • HT4623 THE SCREEN ON MY IPOD TOUCH SHOWS THE iTUNES SYMBOL AND THE CONNECTION CORD. IT WILL NOT DO ANYTHING IT IS FROZEN LIKE THAT. WHAT TO DO?

    The screen on my ipod touch is frozen with the iTunes symbol and the connection cord. I don't know how to get past this. Has been like this for over a week. Need help PLEASE.

    Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: Data will be lost. You may have to repeat the above many times.

  • I plugged my iphone in to my laptop to update it and the computer shut down right at the end. My phone now has the itunes symbol and an arrow asking me to plug my phone into itunes (I assume the laptop). It's frozen like that even when switched off

    I plugged my iphone in to my laptop to update it and the computer shut down right at the end. My phone now has the itunes symbol and an arrow asking me to plug my phone into itunes (I assume the laptop). It's frozen like that even when switched off. If I plug the connection into the laptop it's not recognising it now. HELP!

    Hello there, xkatiex255.
    The following Knowledge Base article should provide the steps for you to resolve your issue:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

    My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

    Likely this:
    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 40, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my

    My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my phone on my computer it would begin the processes then half way through it would say IPHONE has been disconnected, now it won't recognize it or anything. what can i do? This is a brand new phone!!!

    Hello jraff21,
    I was able to locate a support article for the error you mentioned. The following steps may help you get your device back to working order:
    iOS: Restore errors 4005, 4013, and 4014 - Apple Support
    You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
    The iPhone [device name] could not be restored. An unknown error occurred (4005).
    The iPhone [device name] could not be restored. An unknown error occurred (4013).
    The iPhone [device name] could not be restored. An unknown error occurred (4014).
    Try these steps to resolve the issue:
    Install the latest version of iTunes.
    Restart your computer.
    Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
    Restore using another USB cable.
    Learn more about updating OS X.
    Learn more about updating Windows.
    Restore your device on another computer.
    If you continue to see error 4005, 4013, or 4014 when you restore your device,contact Apple for support.
    Learn more about other update and restore errors.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • I cant connect to my computer with my ipod and itunes wont connect to it either. also i have forgotten my ipod passcode

    i cant connect to my computer with my ipod and itunes wont connect to it either. also i have forgotten my ipod passcode

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
    And if necessary
    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • Hello, when I tried to update my iPod with something in the settings, I noticed my PC couldn't detect my iPod. My iPod is now stuck on the "Connect to iTunes" screen. Please, help me fix this.

    Hello, when I tried to update my iPod with something in the settings, I noticed my PC couldn't detect my iPod. My iPod is now stuck on the "Connect to iTunes" screen. Please, help me fix this.
    I think my iTouch was on 5.1.1 before putting an attemp to update.

    Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414
    If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...

  • Is there a way to create albums on iPad 2 without connecting to a computer? I heard the iPad 1 did that? It's rather stupid that they don't have that function built in.

    Is there a way to create albums on iPad 2 without connecting to a computer? I heard the iPad 1 did that? It's rather stupid that they don't have that function built in.

    If you are referring to photo albums no you can't create them on the iPad with the current iOS software. You could not do it on the iPad original either as stated above.
    You can purchase third party apps that allow you to do so. One app that I know of is called Photo-Sort. I am sure there are others available in the app store if you care to search.
    You can provide feedback to Apple here and let them know how you feel.
    http://www.apple.com/feedback/ipad.html

  • When i try to connect my iphone to itunes it comes up with a message saying "itunes could not connect to this iphone, an unknown error has occured (0xE8000012) any ideas on how to deal with this problem??

    When i try to connect my iphone to itunes it comes up with a message saying "itunes could not connect to this iphone, an unknown error has occured (0xE8000012)
    i have recently bought  new laptop and downloaded/installed the newest itunes and this has happened.. any ideas?

    read
    Error -50
    Delete Storm Video, QuickTime, iTunes, then reinstall iTunes. See also KB TS1583for error -50

  • Updated to ios6 on my ipod touch 4g when i try to turn it on it doesn't, it just comes up with the itunes symbol and the usb, so i plugged into laptop opened itunes and it says to restore back to ios5 i pressed restore and it cant connect to server? help?

    updated to ios6 on my ipod touch 4g when i try to turn it on it doesn't, it just comes up with the itunes symbol and the usb, so i plugged into laptop opened itunes and it says to restore back to ios5 i pressed restore and it cant connect to server? help?

    Maunally restore it. In order to do this:
    -Download the iOS 5.1.1 firmware from here  http://www.redmondpie.com/download-5.1.1-ios-for-iphone-4s-4-3gs-ipad-ipod-touch -direct-official-links/
    1. After downloading the firmware from the given link, open iTunes and click on your device.
    2. Now press SHIFT on your keyboard and while pressing it click on "Restore".
    3. A dialog box will appear.
    4. Select the firmware you downloaded and click ok.
    5. Done!!! Your iPhone will now be restored to 5.1.1 and if you had backed up your iPod before, then you can put all its settings afterwards.

  • HT1430 my ipad randomly shut off and when i go to turn it on it shows a cord connecting to the itunes symbol. my ipad is not disabled by the way. has anyone else had this problem? if so does anyone know how to fix it?

    my ipad randomly shut off and when i go to turn it on it shows a cord connecting to the itunes symbol, my ipad is not disabled by the way. has anyone else had this problem? if so does anyone know how to fix it?

    Glitchs like that sometimes happen
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                 
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.      
    If sit still reocurrs a lot, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                       

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